Creative Furniture Galleries - Modern Furniture — Hotel in Fairfield

TERRIBLE, TERRIBLE, TERRIBLE! Shoppers beware, do not shop there. Store is filled with dishonest salesman that are merely out to cheat you. We went there to purchase a sofa for our Living Room. We told the salesman, Jimmy, that we have very limited space to work with. We gave Jimmy the dimensions of our room, and he brought us to a very a nice looking leather gray sofa. Jimmy assured us it will fit in the space, and since it was floor model, the cost was reduced significantly. We thoroughly checked the sofa to ensure it was free from defects, especially since there were a lot of mechanics in it. Each piece worked, and we pleaded with Jimmy to take it off the floor when we left so that it would stay working when it arrived to us. He assured us he would, and we therefore purchased the sofa. To our dismay, when it arrived a few weeks later, it wasn't even close to fitting in the space, the delivery man saw that right away...and some of the mechanics were broken. I called the store, and Jimmy was like ooops, sorry, I forget to factor in the depth of the sofa and only calculated the length. Oops! That is all you have to say, oops?! You sell us a non-refundable item, and that is all you have to say, oops?! Isn't this your profession, Jimmy?! We spoke to the manager, and after lots of back and forth, with very irrational people, all they were willing to do was refund us 1k of the 3k purchase price, and to pick up the sofa. In other words, we, the customers, would be out 2k, with no product. How ridiculous is that?! We clearly did not accept the offer, luckily we purchased the warranty, which we're truly hoping functions better than the store.. We WILL NEVER SHOP THERE AGAIN, AND we CAUTION YOU NOT TO AS WELL. TERRIBLE EXPERIENCE, feel...

We went to Creative Furniture in Fairfield NJ. We were moving to Florida and going to furnish our entire house with new furniture. We never shopped in Creative Furniture before but had seen many friends and relatives who had and they had great stuff that really looked great. We were fortunate to be assigned to Scott Ratner, as our sales person and decorator. He is an impressive young man who just knows how to relate to people and read them perfectly. I am a man and while I understand decorating my wife is just more tuned in to it and cares more. Scott knew this without telling her. He guided us through the process step by step. He used floor plans and worked to get us best prices and take advantage of sales. He taught us to coordinate each room with each other. He gave opinions and then let us decide. When we went on a decision that may not have worked out, tactfully he guided us to something else. Never any pressure or judgement. If it seems like he made this a wonderful process because he did. If you are lucky, he will be your person as well. As after thought we had a problem with one piece of furniture. Scott made sure this was taken care of. This process could have been a disaster. We ordered 6 months in advance and furniture was delivered to Florida the day after moving in. They set up and arranged all the furniture perfectly. Many of our neighbors who did not do this process in advance had little or no furniture for 6 Months. Thanks Scott at...

Wow! We couldn’t be happier with our new furniture from Creative Furniture! We were so fortunate to work with Jimmy Tarrago, design consultant in the Fairfield NJ showroom. Jimmy is an incredibly talented and patient consultant. I have a tendency to change my mind when selecting furniture styles and colors and Jimmy always listened to me and came up with other great options making the entire decision making process much easier for me. We now have an absolutely stunning family room and couldn’t be happier with the help and guidance she provided.

We were also impressed with Genesis who scheduled our delivery as she couldn’t have been more friendly and flexible with our schedule.

And finally, the two delivery men who carried the furniture into our house on the hottest day of the summer were extremely professional, friendly and happy to make any changes with the rug and furniture placements.

All in all, Creative Furniture has exceeded our client expectations and we absolutely love our new and beautiful...