Raymour & Flanigan Furniture and Mattress Store — Local services in Fairfield

I don’t know about R&F as a brand but this location let me down bad. After being shown a floor model and trying it out , I called in a few days later to order it. I put the order in and was then told the next day that they no longer actually sold that model. Ironic because my parents convinced me not to just buy a bed in a box so I could try it in store! Anyway, the sales guy suggests a similar bed to send and I just take it because I’m moving into my apartment in a few days and I don’t have time to go back to the store. I need the mattress delivered within a specific window and the store can’t guarantee a time period at all , just the day, so the sales rep suggests that I use a third party the store partners with to deliver it at a specific time. I tell him the window and he relays it to his guy. On the day, the delivery guy shows up totally outside of the window I told the store and texts me when he’s there no warning or ETA. I have to rush to my new apartment to pick up the keys all ahead of time so I can let the delivery guy in and sign for the mattress. The delivery guy starts shouting at me and being rude to me and my parents when we meet him in the back of the building. He’s clearly frustrated about the miscommunication from the store and takes it out on us. Additionally he asks for more money than the store said it would be to deliver. Anyway the guy leaves in a huff and I take the mattress inside only to discover an hour later that it’s the wrong one! I lay it on my queen size bed frame and it’s not fitting so I measure it and it’s actually a full size bed, not the queen I ordered ! I call and explain the issue and I’m put on hold for 20min each time I call or I’m passed around between associates. After the last one I just hang up so I can call later, at which point I notice an order has been put in for a full bed and I’ve been refunded the difference. I never asked for a full bed! But the associate wasn’t paying attention because she was in such a rush to get rid of me and transfer me to someone else. I call back to cancel the full order but at this point the store is closing so they tell me they will call me back in a bit but they never do. I call again the next day and tell them I just want to return the bed because it’s not what I wanted at all. the sales associate says there’s no refund. When I ask to speak to a manager she says he’ll call me but he never does. I speculate that one or a few of the employees at this location is running a scam ring where they hook up customers with a delivery guy who switches the mattresses with a less expensive one than the original order and delivers them to customers. They leave before you notice what you got and now you’re stuck with a lesser mattress and they pocket the difference. I caught them in it and I think that’s why they are going to deliver the real mattress tomorrow. We’ll see if they make good on that. It was such a hassle and they didn’t throw in a discount or anything. Say what you want about bed-in-a-box but when I ordered from them, they gave a year for returns AND When I wanted to return it, they sent me a free mattress topper to make it more comfortable, so I just kept it. They have way better customer services than these brick and mortar places because they have to earn your trust. R&F takes...

They should allow a zero star option on google reviews.

I had an extremely frustrating experience at the Raymour & Flanigan in Fairfield NJ and I feel compelled to share it. My sister and I walked into the store to browse, and right away, we were approached by Carla, a sales representative. She asked if we needed help, and we politely told her we were just browsing. She insisted on asking again and again, and after politely declining a few times, I mentioned that my best friend works for the company and recommended we check out the store. That’s when things got uncomfortable.

Carla began to follow us around the store—strangely and closely—making both me and my sister feel like we were being watched. We even started walking in zig-zags to see if we were being followed. Sure enough, Carla was tailing us every step of the way. It was honestly creepy and invasive. When she came back for the fourth or fifth time asking if we had any questions, my sister politely told her that we would reach out if we needed help.

A few minutes later, Carla approached us again, telling us that it was store policy for her to stay near us while we shopped. She added that if we had an issue, we should speak with her supervisor. At this point, we told her that we felt uncomfortable, and she shockingly responded with, “I’m not making you feel uncomfortable.” I responded, “How can you tell us how we feel?” We continued to express how uneasy we were with the situation.

It only got worse when Carla walked us over to speak with her supervisor, Mo, who confirmed with my best friend, another Raymour & Flaningan employee, that this was in fact store policy. Even after we explained how inappropriate and uncomfortable she made us feel, not once did they apologize or show any empathy. It felt more like harassment than customer service. My sister, who was planning to purchase something that day, changed her mind because of this horrible experience.

On our way out, a kind gentleman named Juan did apologize, but by then, it was too late. Thankfully, i was able to talk my sister into going over to the East Hanover location; where we had a much better experience, working with Pamela and Doug, who were kind, professional, and understanding. My sister was able to purchase her couch and dining set there.

All in all, I would not recommend shopping at the Fairfield location. The behavior from the staff was uncalled for, and the lack of empathy from management was shocking. We won’t be returning to this...

Title: Worst Furniture Experience – Stay Far Away from Ashley Fairfield

I normally don’t write reviews, but this one needs to be said. I purchased a complete living room set and additional items from Ashley Furniture in Fairfield, spending over $3,000. It’s been just 4 and a half months, and the furniture is already falling apart. The fabric is curling up like a bowl, and the quality is unbelievably poor — like something you’d expect after years of use, not just a few months.

This isn’t just about the defective product — it’s about how Ashley Furniture completely failed to take any responsibility. I called customer service, and the first thing they asked was: “Did you buy the extended warranty?” That says everything about this company. If you didn’t, they basically tell you “Too bad, we’re not helping you.”

I spoke with a representative who claimed they would talk to a manager. One of the managers, Jane, didn’t even have the courtesy or professionalism to get on the phone and speak with me directly. I reached out multiple times — zero effort, zero care.

It’s a shame. I’m currently building a brand new house and furnishing it from top to bottom — but Ashley just lost a long-term customer. Everything looks nice in the store, but after a couple of months, it all falls apart. That’s what I call a scam.

For comparison, years ago I had an issue with a dining table from Raymour & Flanigan. After 9 months of use, it started peeling. I called their customer service — they didn’t ask questions. They came, picked it up, and replaced it with a brand new one. That’s a company that stands behind its products.

Ashley, on the other hand, deserves zero stars. Their products are cheap in quality, their customer service is careless, and their management hides behind reps instead of standing up and addressing issues.

If you’re thinking of buying from Ashley — don’t. Take your money to a company that actually cares about its customers and the quality of what they sell. I regret every dollar I spent there, and I hope this review helps others avoid the same mistake.

Shame on...