La Quinta Inn & Suites by Wyndham Forsyth — Hotel in Forsyth

This is a nice, nearly new property that still has wrinkles - mostly in management. Staff is attentive, kind and friendly. Management has a confusing way of prioritizing long-standing corporate rules and policies. One example, on our first stay, the general manager questioned my veteran status, and would not honor our military elite guest status until I retrieved a copy of my DD214 from my car. We travel often, and records show front desk folk that we earned and used that status at dozens of properties over the past decade. She decided to question my status in front of other arriving guests and send me to the car for the document.

On our current stay the general manager allowed a senior couple to bring their excitable pair of dogs into the dining room, where they barked, hopped about and required kind guests to both hold and redirect them; their owners were oblivious to the dander and hair they shed, and the over-excitement their noisy presence stirred in other pets on their way to and from the morning walk. There was no path back to guest areas except past this dining couple and their cute but disruptive pets. Another point was that the dogs were in vests, not just harnesses. It spoke of feigned service or companion animals, which these disruptive dogs most certainly are not; they are clearly pets. When I spoke to the general manager, she explained that the pet policy keeps pets out of the kitchen, not the dining room. But when she quoted it to me, she said pets are to be kept out of food areas. I pointed out that guests were eating food where the couple had parked with their pets, and were actively petting them, spreading hair and dander in the dining area. She said she "could speak to them; did I want that?"

So, questioning the service and integrity of a veteran and long-time guest - and sending him on a document search in front of other guests like he is gaming the system - makes sense to management. Keeping guests free to dine in an area comparatively clean and free of pet hair and dander by only allowing genuine service animals in there isn't important, and in that way the corporate pet policy isn't enforced here. We ate in our own room, where dog hair and dander is at least from our own fur babies.

On a high note, when I asked for bacon, which was supposed to be on the hot buffet this Sunday morning, the general manager cheerfully went and prepared some for us in the kitchen, behind a closed door and separate from the dogs. It was delicious.

We noticed an anomaly. The grab bar in our room had already been torn off the wall, and was repaired, but not finished cosmetically. The new-ish property also still has trouble with room key operated entry locks on side doors

Staff gets an A for service; management,...

Will never return. We was charged an extra $400.00 due to a "dent" in the television without being called explaining as to why the charge was being made to our card. When we called regarding the charge, was told damage was found to the TV. There was no damage when we left the morning of check out, I picked up the room myself, and double checked everything. Spoke with the manager letting her know there was no damage to the room at check out. Maybe she wanted to check with room services cause they could of easily done it. She then asked "wasn't there a bridal party in the room?" Told her "she had the wrong room, there was no more than my family of 5 in our room." We was apart of wedding party staying at the hotel but there was about 6 different rooms. Seemed like due to there being so many of us they picked the room whom they THOUGHT was the room with the most people to add a charge too. We spoke with the general manager Rhae, told him there was absolutely no damage when we checked out in of the room.I had double checked everything was in the current condition we came into, even the remotes was placed where they was when we arrived. Once asked which TV, was told it was the one in the suite, This TV was in perfect condition when we arrived and left. How do I know? Cause my children watched the TV the night while laying in bed. We was only at the hotel to shower and sleep. He gave us the same feed back as the manager. Was not willing to listen to our concerns and disagreements. We asked for a picture of the damage, has yet to received it. Also ask for the regional manager contact information have not received that either. AWFUL MANAGEMENT. Every vacation, sporting events or business trips we always try to stay with Wyndham hotels or resorts. But after this experience we are completely done with the entire company.

Edit: Since I can’t reply to the “owners” response:

**Edit: each time my husband or myself spoke to a front desk staff, manger and upper management we was told a few “dents” was found on the TV. Once we asked for pictures and finally received them 4 1/2hours later, The whole storyline changed to as if someone punched it. Knowing we left the room with no damaged and when trying to discuss the accusations with management, it seemed as if they didn’t care nor was they going to listen. So yes, after this incident, I will never step foot back into a...

We arrived around 4pm and we were told that we had to wait 15 minutes to check in so that maintenance could "fix a toilet issue". Check in is at 3pm and they had an hour to fix the problem but waited for us to get there to even start the repair. Not a HUGE deal but we were coming from Maryland and had just driven 11 hours, it would have been nice to just check in and relax. About an hour into unpacking and relaxing we get a knock on the door....the maintenance man left his tools in the room. Again not a huge deal just an inconvenience. There was a broken handle on a dresser so we pointed that out while he was in there so we didn't get charged for it.

The second day the toilet stopped flushing and started to back up. I would assume that this is what they "fixed" the previous evening when we were checking in. My wife went to the front desk to let them know that there was a problem and the lady at the desk (very rude might I add) handed my wife a plunger and told her to try this out. When she came back to the room with that I went to the front desk and told them that wasn't acceptable. We were paying to stay in a suite with a hot tub and you want us to fix YOUR issues, no chance. They sent a manager to our room with a bunch of different tools to try and solve the problem. Very nice guy, did everything he could and worked on it for 10-15 minutes. He said that it may be fixed and that its working better but said to keep an eye on it just incase. Apparently they didn't have a maintenance man on site or nearby at 4 pm on a Saturday.....alright?

The wifi was beyond horrible. Even from the front lobby it was extremely slow and not even worth turning on.

The shower was either EXTREMLY hot or very cold, there was no warm....no in between the two extremes. When we turned the hot tub on for the first time the water was brown for about the first 5 minutes. Maybe it wasn't used for a long time...but you would think that the cleaning people would run the water and make sure it 1. works and 2. is clean. It was fine after that 5 minutes but definitely avoidable by the hotel.

The manager was really nice but we paid a lot of money for that room and it wasn't worth a quarter of what we paid. I will never stay in another La Quinta and will also advise others to stay away. We stay in hotels often and travel a lot and this will not be on our list of hotels to never stay...