Holiday Inn Fort Worth - Alliance by IHG — Hotel in Fort Worth

We were woken up twice for no reason, and the hotel workmanship is subpar.

The maintenance guy said "housekeeping" the first time he woke us up. When we called the front desk to check that they sent someone, they said it might not even be our room causing the issue. Then he came in, looked in our bathroom for a leak, and said it was fine.

Less than 10 minutes later, he knocked again without saying anything this time, and only AFTER entering our room with a shop vac did he realize he was on the wrong floor.

All of this was with our "Do Not Disturb" sign on the door. We were not called in advance.

The front desk was not apologetic and didn't seem to care that we were woken up twice. We called IHG corporate, and they were equally unsympathetic and unhelpful. They all choose to go to bat for their colleagues instead of for the customer; when the first corporate guy sleepily told us "I'm sure the front desk was listening," we spoke to his manager about his lack of customer service fundamentals, and she very quietly told us she was sorry but that he did his job opening a case.

The room itself has a cozy atmosphere, but the roses end there.

The bathroom door is self-closing with no stop, which is a bit annoying but fine. I'm sure it's more annoying for housekeeping than customers. The moulding around the door is installed with crooked, half-painted screws that were drilled in but still stick out.

The shower handle is installed incorrectly and drips unless you apply something like 50 ft-lbs of torque to close it. I'm not surprised there's a leak.

The shower sliding door seal is already tearing off. The door itself slides shut on its own, which is annoying when trying to get in or out.

The toilet float is installed poorly and just barely functions to trigger the tank to refill. You might have to give the float a lift and set it back down if it isn't flushing.

The inset sink has huge gaps in the caulking between it and the countertop. It will likely mold in there if it hasn't yet.

The "fancy" outlet boxes and wall plates are installed poorly, with one just half hanging out of the wall.

TL;DR: This hotel was probably great for the first 6 months when it was built four years ago, but low-quality workmanship and service were extremely disappointing for a hotel at this price point, and it probably won't last well. It has the qualities of a 2-star hotel at best, not 3.

EDIT: We got back to our room the second night of our stay and couldn't get into our room. The lady at the front desk said sometimes the card stops working if it gets too close to your phone (which is less true for these RFID cards than the old magnetic strip ones). Regardless, we never had that card close to any phone, and the other card that we left in the room didn't work either once we got in with a new card. It seems our card access was deactivated.

EDIT 2: One of the room switches controls outlets but is set up incorrectly and also turns off the USB outlets on one of the night stands. I thought I had forgotten to plug in my phone, but it turns out I just made the irrational decision to sleep with...

We arrived late afternoon. I wanted to stay at this location because it was close to the place I was meeting with clients the next day. The first thing I noticed was at least three employees gathered around the screen behind the desk. They were intently focused on something on the computer. I stood there for several seconds and finally said," I'm here to check in." One of them said, "name"? In the past, I am usually greeted with a smile and a friendly how are you. Once they realize I am an IHG member, the staff will thank me for being a member and offer some complimentary service. This did not happen. The employee simply handed me a piece of paper, asked me to fill it out and then handed me two room keys. I took the keys and went to the car to gather my luggage and my wife. The hotel was fairly new. It was probably built in the last two years. The room was clean which is what I have come to expect from Holiday Inn. After a decent night's sleep, I walked down early to see what was for breakfast. I expected the regular breakfast to be served. When I got to the lobby, the dining area was dark. Apparently this location did not serve the regular breakfast fare. Instead, we could have added the cost of breakfast to our reservation. This was not a problem. It was my oversight. I grabbed a coffee and went back upstairs to relax. I looked at the employee behind the front desk to see if it was anybody that worked the previous night. It was not. Still, no good morning, just a glance up and then back to the work on his computer. When my wife woke up, I asked her if she wouldn't mind requesting an additional night. I still had unfinished business in town. When she asked for another night's stay, she was informed that it would be impossible. A large group was arriving and there would not be any rooms. I was shocked to hear this. We were staying early in the week. There were very few guests on the date we were there. I could nit see how this hotel would be sold out for the next day. As she spoke with the employee, she was concerned how rude he was. She informed him we were IHG members. This apparently meant little to him but he did allow us to keep the room for another night provided we pay an additional $40 on top of the regular rate for the first night. I should say that not everyone was this curt. The cleaning staff was very nice. They greeted us with a smile and a hello. Overall, the hotel was clean but we will not stay at this one in the future. Being nice costs nothing. Perhaps the ladies who cleaned our room could train the front desk staff how to make their guests...

We have a service dog (my husband) to be more direct. We carry her document with us. Well we had to stop in one night because we are heading out of state and been on the road already for 10 hours. We needed to stop and he went in around 7 pm and checked in no issues. (The rooms and place was very nice) The problem come in the morning when we are checking out. My husband has Sadie (his service dog) and is taking her out for the morning business. I proceed to get the receipt and check out. I see a lady sitting down in the waiting area and she walks up to the counter and the first thing she tells me “We don’t allow dogs here” I look at her confused and inform her we checked in last night and present the document and has no issue. She then tells me “Well is it fully trained” with the most rude and demeaning tone in her voice. I then stare at her and state “yes” she proceeds to look annoyed. So I have to say “is there a problem right now?” She shrugs her shoulders and spitefully said “no” and rudely hands my checkout information. When we walk out and we get the car ready I see another lady with her dog walking around the hotel. I honestly felt like because I’m not white because that lady was that she passed judgment on me. I could only help but to think if she talked to my husband then it wouldn’t have been an issue or attitude. Why would we sneak any dog in to a place then freely walk out the door??? This effected me that morning. Either coach your workers and teach communication or have a serious sit down one on one. We can’t help my husband need for a service dog but to assume she is “not trained” and “ruined the room” when you don’t even know she is 5 going on 6 years with us and our family. She had to potty that morning sorry she couldn’t do “tricks” to please...