Alliance Hyundai — Local services in Fort Worth

The morning following my update to my review concerning the dealership's warranty cancellation disbursement process, I received a call from David, the Finance Director. He apologized for the experience, sought to rectify the matter, and informed me of the steps being taken to enhance customer service.

Considering my overall experience with this dealership, it is likely that this will be my final transaction with Hyundai once my current lease concludes. I appreciate the efforts made to improve customer service; however, the overall experience has somewhat diminished my enthusiasm for the brand. For transparency, I have revised my review from three stars to one star then back to three stars.

I canceled an external warranty (Dent Service Contract dated May 17, 2025) that was sold to me at the dealership within the allowable time because my insurance already covers this. The contract was canceled effective 7/16/25, and the refund was supposed to be processed within 30 days. We are now in September, and I still haven't received my refund. I contacted Sonsio, and they informed me that they notified the dealership of the cancellation, and the dealership is responsible for issuing the refund. I called the dealership and explained the reason for my call to the receptionist, who then forwarded me to the finance department, but my call was not answered. I called again, but no one answered, so I left a message online on their website, and I haven't received a response. I am now updating my review because that seems to be the only way they reach out to customers.

I took some time to reflect before posting this review. I connected with Alliance Hyundai through the Costco Auto Program and worked with Brian on May 17 to lease a 2025 Hyundai Tucson Limited in Rockwood Green (black interior). Inventory was scarce, but Brian helped lock in a competitive price and rebate over the phone before I arrived.

While Brian was personable, there were several issues that made the experience frustrating. He couldn’t clearly explain the financing details, add insurance coverage, or provide basic information about the maintenance included in the lease. Despite Hyundai advertising a lower interest rate for well-qualified buyers, I was told I had to choose between that rate or the rebate.

Eventually, the finance manager had to step in. I brought in my sister via phone —who works in the auto industry—to help negotiate a better trade-in offer and lease monthly payment. Unfortunately, a finance manager made an inappropriate side comment questioning whether I could “afford” the monthly payment—completely missing the point. I wasn’t refusing the deal because of affordability, but because I wasn’t going to accept unfavorable terms. It took five pricing sheets and over four hours to finalize the deal.

One of the most serious lapses: Brian assured me he contacted my insurer (Geico) before I drove off. He didn’t. I ended up driving home for over an hour uninsured—after explicitly sharing that I was concerned about this. Had I been in an accident, the outcome could’ve been catastrophic.

Brian did fill the gas tank and help set up my Bluelink account, which I appreciated. But after asking three times (in person, by phone, and via text) about how to purchase all-weather floor mats—with no response—I ended up ordering a set from Amazon. It's disappointing that a dealership would miss easy opportunities to drive service revenue and instead push customers to third-party vendors. A few days later, I had to follow up again just to get information about the included maintenance on the lease.

Bottom line: If you’re experienced or have someone knowledgeable to support you, you can get a good deal here. If not, be prepared to advocate hard for yourself. I was also surprised no one followed up after delivery, especially given the finance manager had to intervene. This is my Hyundai and based on this experience, I don’t...

I was looking for a specific Santa Fe Hybrid and went through Hyundai internet sales website (True Car website). I entered the information in the system and I was connected to Alliance Hyundai. This dealership is about 50 miles from my place. I exchanged a few emails with a salesperson and everything seem to be in order (including a discount off the MSRP) and Nicholas assure me that I will be in and out in less than an hour. I asked him to have the car clean to save some time. I drove there with my son and I noticed the Santa Fe was parked outside an it was not clean. I asked Nicholas about this and he said his manager suggested that he should wait to get the car clean until the deal was closed. We walked inside and finally Nicholas brought the pricing sheet to approve. To my surprise the it was almost $5,000 more than the deal I had online. I explained the deal I had online and I asked him to make the adjustment. He did the back and forth in the office until I got frustrated and I asked to talk directly to the manager. The manager came out and I explained to him what I needed. Finally he went back and adjusted the numbers. There was a difference of close to $2K. It appears they always include the "Alliance Package" at $1,750, which I told them I didn't need. Finally they removed that. I was told that Hyundai Financial had a special financing rate for the Santa Fe, so I asked what is that rate. They said there was $1,750 rebate included on the discount I received therefore I can't get a special rate and the rate is at 6.99.percent. I that I said I had a better rate from my bank and I plan to do the financing through my bank. The manager then informed me that if I finance through my bank I had to forfeit the $1,750 rebate because that required the transaction to go through the Hyundai Finance department! At that point I was getting ready to walk out, but my wife liked the SUV and I probably had to go through the same process. So I did go through the Hyundai Finance department and turned around and paid it off a week later. BTW, we finished all the paperwork and the Santa Fe was still dirty! I had to wait another 30 minutes for that to get done. No one took the trouble of going over the SUV with me. I was handed the keys and sent my way. When I got on the freeway I noticed that there was less than a half a tank of gas in the Santa Fe! A couple of days later I was trying to program the garage door opener and to my SURPRISE the Santa Fe did not include that function! The $45,0000 Hyundai vehicle (Santa FE Hybrid SEL with leather interior) did not include the $300 rear-view mirror with the...

Update (04/01/2025) : Service Director Hutch and Service Advisor Jake called me and apologized for the issue. Hutch immediately dispatched me a loaner car while my car was towed back to the dealership.

Car was inspected at the dealership and the leak was attributed to faulty "oil filter gasket". They cleaned up the mess from oil leak, replaced Oil / Oil filter, checked for any leaks and finally ran vehicle health check as well to ensure things are fine.

Hutch was with me on the shop floor for over 2 hours while all this was being done. He also got my vehicle thoroughly detailed (inside & outside) and personally drove my car back home to deliver it to me.

Mistakes do happen, but the way Hutch and his team handled the issue professionally after I reported to them is commendable. They were sincere, earnestly desired to set things right and earn back my trust.

Appreciate this gesture from Hutch and his entire Service team to fix the issue and regain my trust !!!

Kudos to the entire service department, keep up this good work !!!

I took in my 2025 Tucson for the first courtesy oil change and tire rotation (very simple even for a DIY'er !!), but they have messed it up to the point that my engine is on the verge of failure due to their GROSS NEGLECT during Oil change !!

I happened to notice an oil puddle this morning in the garage and upon inspection my car is losing / leaking oil from the bad oil change job.

This was a mess up from the word go since they seemed to have used wrong oil viscosity (5W-30 instead of 0W-20) and upon checking back they convinced me that it was a typo on my receipt.

Now they have messed up my new car to the extent that my engine is damaged beyond repair. See the dipstick picture for the present oil level (almost drained off and at Lowest).

Wish Google had a"Negative" rating option.

I need an answer from the owner of Alliance Hyundai and need this issue fixed at my home.

Being a Level 7 Google Guide I warn others to not visit them if they want their cars to last !!!

They dont deserve a...