SpringHill Suites by Marriott Fort Worth Fossil Creek — Hotel in Fort Worth

There is a reason that this particular location deserves nothing less than 5 star review. It deserves more stars. In all my years of traveling and staying in Hotels all over the United States and I have stayed in some major luxury hotels so allow me to tell you about this particular Marriott SpringHills Suites of which is a franchise owned by two brothers. First of all as you enter the doors it was very impressive. Nothing of what I ever expected. It is immaculate inside the doors. I always check the bathrooms in any hotel or restaurant first. I always ask where is your bathroom. Before I even consider staying or eating, I want to see the bathroom first. If it is immaculate, then you know the hotel or restaurant is a very well maintained facility. That's a tip for everyone to know. Bathroom first stop inside. Then comes the staff. When I walked in, did the bathroom trick, then to the front desk. I meet this amazing young lady, Kashonna! Her smile was as bright as the sun. She was so helpful, friendly, compassionate and professional. When it was time to check in, I was staying next door at an extended Stay America but had to relocate due to room availability, I came here. Absolutely no regrets and I have not moved out of here yet. With that in mind, I had the opportunity to meet the entire operations staff. I had the pleasure to interact with Kianna, Marquette from the front desk. You would think that each had their own personality, but I have to tell you that all three of these young ladies have been amazing. I have been in a difficult situation that I have been working through. These young ladies understood my situation and they have been a bright star to keep focused and literally showed compassion. Kianna like Kashonna are like sisters. Their smiles and kindness just touches you inside. Their interactions with people checking in and out is very polite. Marquette is constantly checking on me to insure all is well with me everyday. I am 73 years old, physically handicapped and I do leave my yeti in places or forget my notebook of notes. Marquette follows up on me and make sure I have everything. Today I met the General Manager, Charity Kersey. She was on the vacation and returned today. Again, the interaction is amazing. The kindness, caring, friendliness, compassion exudes Itself among this staff and hotel employees. The cleaning staff, the breakfast staff, the bartender, just everyone in this location are outstanding. Then I had to meet momma bear, the Operations Manager, Mrs. Felicia Wayne. I now know where the entire staff gets their kindness, friendliness and compassion? Momma bear, Felicia! Now this is what I call a team but more importantly, a family atmosphere. I can not express enough praise for each and everyone of those mentioned. I will be moving out of the country, God willing, next week. New Zealand should be my new home. I told Charity and Kashonna that the franchisee need to open a Springhill Suite, exactly like this one and transfer this entire staff to NZ. I will tell you that if you need an extended stay or just a day or two, this is where you want to stay in Fort Worth, Texas. I will caution you, it's best you book ahead . This is one extremely busy and booked facility. The free breakfast buffet in the morning is outstanding. No dinner available bur there are plenty of places to eat dinner not more than a mile away or order and have delivered. Businesses that want to have business meetings or conferences, make this your choice. It has every amenity from indoor pool, putting green, lounging inside and outside, just so much to make your day fly bye. PS:Word to the wise; if you want to keep them, ya better pay...

As a Titanium Elite member and former Ambassador with Marriott, I’ve consistently chosen Marriott properties for over 12 years due to their exceptional service. Unfortunately, my experience at this location was the worst I’ve encountered in all my years of loyalty to the brand.

I had an interaction with Christine, one of the managers, that was deeply disappointing. While attempting to resolve a straightforward issue, I found her behavior to be dismissive, unprofessional, and outright rude. Despite maintaining a calm and polite demeanor, she abruptly hung up on me, not once, not twice, but three times while I was simply trying to clarify the situation. This was both shocking and unacceptable.

The issue began when I attempted to book a stay for my me and my family using my Marriott points. Christine refused to allow them to check in, claiming I needed to be physically present due to concerns about fraudulent activity. I explained to her that I was coming in, but my flight was delayed getting to Dallas for a few hours, but the credit card that was on file was the person that was there checking in first. This policy was a first for me, as I’ve never encountered such a restriction in my many stays across Marriott properties. To my confusion, Christine stated that if I booked using a credit card, the check-in would proceed without issue. This logic seemed inconsistent, as a credit card transaction could arguably pose a greater risk of fraud than a points reservation.

When I asked for mobile keys to be sent to my phone, I was told this wasn’t possible because “everything was down.” However, after I reluctantly paid for the rooms via credit card, the mobile keys suddenly became available. This contradiction was baffling and frustrating, as it felt like I was being misled.

Despite my efforts to resolve the situation, Christine continued to create unnecessary obstacles, refusing to provide room keys to my family members and making them feel unwelcome. The experience was so unpleasant that my family ultimately decided to leave the property and find accommodations elsewhere.

To make matters worse, I was unable to secure a refund or have my points reinstated, leaving me feeling double-charged and undervalued as a loyal customer.

The lack of professionalism, coupled with the discriminatory and unethical treatment we experienced, was appalling. I would strongly advise against staying at this property. There are other hotels in the area that prioritize respect and customer service—values I have come to expect from the...

My family and I recently stayed at this property, and I accidentally left my lap top under the pillow of the bed. Once, I realized it was missing the next day, I located it on Find My, which pinged the property’s address. Of course, I’m relieved to know that is where it is, believing that is has been recovered and documented in lost items, so I call the hotel, speak with the front Desk Assistant, who takes 1 min. to contact the Housekeeping Supervisor, returns to state no one has seen it. I was completely devastated, as I could clearly see the location pinging at the hotel, which I stated. The Desk Associate was completely dismissive and unconcerned. After contacting Sales, Corporate office, and Customer Support, which all Reps. were completely perplexed and disappointed by the response given by the Front Desk Associate, as well. I contacted the hotel again at Corporate’s request, to obtain Property Manager’s contact information. The same Desk Assistant answered, unapthetically, provided the GM’s name and email address. I emailed the GM, who basically gave a swift similar response, and stated there was nothing more they could do, and to file a police report. I emailed her a screenshot of the find my location indicator. No response. I thought at the least, they would say we will do our best to investigate this matter as you have provided proof confirming your laptop is still here on our property, but no, nothing of the sort!!! I have left Airpods at Disney World and shoes at a Hilton property, both items were located and returned to me. I only provided a description of the items and last location seen. The AirPods weren’t even in my list of devices to locate. However, I’ve filed a police report and I’m hoping the Property owner will contact soon; demonstrating a true concern and willingness to complete a full investigation. ||||I wrote this, because patrons/ visitors/ guests have the right and should know if a hotel property’s staff is going to act with integrity and honesty if a personal item has been left behind, and this one...