Staybridge Suites Fort Worth - Fossil Creek by IHG — Hotel in Fort Worth

Check in: amazing Room: amazing Breakfast: amazing Front desk staff: amazing Hotel overall: amazing Alarm clock: delivered straight from the bowels of hell to your bedside

Imagine the scene, you're snoozing peacefully in a comfortable bed after a late night in the Stockyards. You have the heavy curtains drawn so that no light comes in at dawn and the air conditioner fan set to "on" to drown out the inevitable small, incidental noises that are part of any hotel stay. Then, at 7am, a noise wakes you up from a weird dream about being in a prison during an inmate riot. It takes almost a full minute for you to reach enough consciousness to realize what it is. Crap... you forgot to check the alarm clock and now it's blaring in your ear. Oh well. Turn it off and go back to sleep, right? So you fumble around with the clock in the dark, feeling for some kind of switch (because you don't want to accidentally just snooze it and have to do this all over again in nine minutes) and looking for an LED indicator to go off and signal your success. But there's no switch. Annoying. Ok, grab your phone and let the light from the screen illuminate the clock buttons. That's when you see the view in the picture on this review. So... which button? It's dimly lit. You're not wearing your reading glasses. You're still reeling from almost being shanked in that prison riot. Which button?? Choose now! Ok, jeez! Far right! FAR RIGHT!! Ok, hit the far right button. No LED goes off. The display changes from the time to showing random numbers and letters... 87.5, 520, AUH, back to the time, repeat the cycle. Now you hear this weird whooshing noise. Is it the blood rushing through your ears because panic and anger are starting to set in? No, it's the clock. It's whooshing at you. Wtf? At this point your only option is to either turn the bedside light on to figure out the buttons (bad idea because the love of your life is still sleeping on the other side of the bed) or destroy this hell-spawned clock. Luckily by this point your brain fog has cleared enough to realize there's a third option and you pull the plug on the thing. Now get up to pee (because you're already awake, so why not) then go back to bed and sleep until 8:45 when it's time to get up and go have one of the best free hotel breakfasts anywhere (seriously... in the top five best ever). Back in the room, you go to plug the demon clock back in and you notice that one of the prongs is severely bent. Ah. Some poor soul has done this dance before. You have my condolences, random stranger. I hope you got up in time to enjoy your...

The staff here is very helpful and polite, however, the manager Terry was not. My husband and our three children were residents at stay bridge for three months, while trying to fix our broken water pipes from our home. During those three months someone tried to break into our room, when we made the complaint about it, the next day we were told we could only have two dogs and I had to remove one from our room. Two of the dogs that we had with us are service animals for my youngest son who has a heart condition and myself for my type one diabetes. Miss. Terry then constantly made complaints that we were not allowing the cleaning ladies to clean our room, saying that the room must be cleaned every three days, but when we went out of state for my grandmother's funeral for 5 days, we returned to our hotel room never being cleaned or any condiments being replaced such as towels, toilet paper, etc. We told them head of time that we were leaving for the funeral, and I myself on many occasions, went and asked for a broom from the front desk to sweep up the kitchen and the bathroom areas because those are never cleaned even when the cleaning ladies tidy our room. Now I do have three kids and two dogs and they are messy, but never has our room smelled bad, distorted or even not being maintained. I went as far as to buy 13 gallon trash bags for our trash and would set the full bag outside our door tied tight so the cleaning ladies would not have to come in everyday for trash. When your down to having only one car and your husband has it for work everyday, you don't want to have to take your kids out in the 100 degree weather so that the cleaning ladies may tidy your room. Now after saying all of this, Staybridge is still our favorite hotel, so much so that we are members and have stayed in them in Pharr Texas, St. Louis Missouri and Chicago Illinois. I would like for them to read my review and maybe make a...

I have stayed here a couple of times. The staff are friendly yet not fully engaged. On both visits management and or staff dropped the ball. If you have a basic in and out stay GREAT place. ||||If you have a request and or an issue pack up your belongings and head on home. ||||1st stay... ask for my IHG points the desk clerk stated he did gave me the points. After the stay I looked on the IHG site and he did not. ||||2nd stay. Bathroom smelled of old cigarette smoke. I do have reactive airway issues w cigarette smoke. So I went to the lobby to use the restroom. I told the front clerk about the issue he said he would talk w management and the maintenance director and send someone on up. 2 hours pass nothing. I head back down. He forgot. I found a manager. She came to my room and indeed confirmed my bath room smelled of old cigarette smoke. Manager said she would take care of it. If it was not cured she would move me to a different room. Housekeeping director came to the room. She confirmed it smells like old cigarette smoke. Housekeeping director sprayed air freshener. I went to work. Returned and sure enough the bathroom and my closet smelled of old cigarette smoke. Called the front desk. Clerk informed me “I know nothing about this issue and I have no rooms to switch you too”. Mean while I am using the bathroom in the lobby as my room bathroom causing an asthma type attack. Wake in the am. Use lobby rest room as my bathroom is unusable. Get dressed realize my clothing smells of cigarette smoke. Go to work. Return and talk w the manager. “Oh yea. We don’t know what is causing the smell. Let me talk with the General Manager and see what we can do. Mean while I still can’t use the bathroom and continue to make my way to the lobby restroom when needed. ||||Yea. Not so much for customer service. ||||The hotel is nice. It seems clean....