Sleep Number — Hotel in Franklin

This seems to be the unpopular opinion here, but this was a very disappointing experience. My husband and I went to pick out our sleep number I believe around 7 weeks ago. We went in and a very kind sales man gave us a demo and helped us pick out our bed. He told us it would be a 4 week turn around time for delivery, which was fine. Then they contacted us telling us it would now be a 7 week delivery time frame, again, no big deal. So fast forward to earlier this week. We were getting ready for our bed to be delivered, we had been in communication with the delivery team because we had to switch the time so that way someone would be home to accept delivery. They called my husband the day it was supposed to be delivered to give him the time window we could expect them to arrive, and they told him it would be at the end of the 3ish hour delivery window. Time rolls around and they are about 20 minutes late for the time they gave him, only to call him and tell him that they were over hours and could not deliver the bed that evening. Which again, was fine we assumed it would come the next day. However that assumption is false. Somehow because of their scheduling error, we were now bumped to the end of the line and now our bed isn’t due to arrive until SEPTEMBER. Mind you, we have already gotten rid of our bed to make room for our new one. Also, to add I am about 20 weeks pregnant. Sleeping on the couch one night is one thing, but I’m sorry, I will not wait 2 more months for this bed to arrive. So my husband then goes down to the sleep number store after getting nowhere with customer service on the phone, because obviously we want our $8000 back and want to cancel the order. He got nowhere with the management at that store and they had to outsource to a different location for help, and when he spoke with them on the phone all they really did was brag about how they’ve had so many people in the store.. blah blah blah. All we really heard was they they had our money so we were low priority to the people who had not yet purchased their beds. The communication we’ve gotten to get our refund back has been appalling. They’ll tell you they’ll call you when they receive information, but really you just end up waiting all day only to have to call back and stay on them about it the next day. AND now they are saying it’s gonna take 2 weeks to get our money returned after haranguing them for a straight answer.

All in all, this has to be the worst furniture buying experience I’ve ever experienced. There is no communication from customer service. They just sweet talk you in the store and convince you to spend a ton of money, and then as soon as you sign the paperwork you are shoved to the side. I’ve worked in the service/retail industry for years and I understand things happen beyond your control, but THIS shouldn’t happen. I’ve never had to harass a company this much for answers/a resolution for anything ever. The bed is nice, but I got an equally nice one for less money that’s gonna be here by the end of the week. Only thing is now I’m out $8000 dollars until sleep number decides to get around to refunding me at their leisure. 15/10 would...

We have been very dissatisfied with our Sleep Number bed, especially considering the price we paid (nearly $10,000). The bed has been unreliable—sometimes it works, sometimes it doesn’t—and now a major piece has stopped working altogether after only five years.

When we reached out for warranty support, we were directed to Leggett & Platt. Unfortunately, the process has been extremely frustrating. We had to wait over a month just to receive a remote in the mail to diagnose the issue. Once diagnosed, we were told the warranty is not truly a full warranty—it only prorates the cost of replacement parts, which we still have to pay for. On top of that, we are responsible for finding and paying our own technician to install the parts once they arrive. There’s no guarantee that the parts being sent will even resolve the issue.

The customer service experience with Leggett & Platt has been very disappointing. Representatives have been rude, and their systems are outdated, making it difficult to get accurate information. I would strongly recommend that anyone purchasing a Sleep Number bed keep all documentation related to their purchase and warranty, as the company’s records are unreliable.

Overall, this has been a terrible experience. We are extremely disappointed and would never purchase a Sleep...

We drove to Franklin because we were looking to buy a new bed and bring it home that same day so that is why we did not go to one of the stores much closer to us. We should have called before driving there but it was okay. Matt helped us as well as a few other associates who were pretty new. Before we knew it we were in the store for about 3 hours! Matt was running between us and other customers to assist which was okay because we understood the being new part. He kept calling my husband by the wrong name which we over looked because the other associate kept correcting him and he seemed to have alot on his plate. We still received pretty good service though. Unfortunately the bed won't be delivered for a month and after seeing some other reviews about people not getting their bed yet I am hoping that we won't have any trouble. Hoping the bed...