Best Western Plus South Coast Inn — Hotel in Goleta

Me and my spouse checked in on Saturday March 30th for one night as we booked a king room with a courtyard view. The two employees (did not get his or her name) put us in room #125 facing a parking lot. They told me that it was booked that way! Ohh really I asked? As I showed them the booking information that said king room with Courtyard view! They said all three courtyard view room where sold out! Oh first lie, as they did get the reservation correct after all! Humm that's lie #1 Ok so we checked Into room 125 and noticed that the AC/Heater was not working, called the front desk and they said a Houseman would come and fix that, which he did about 30min later. Later that evening the heater came on and it sounded like a freight train engine! I called the front desk asking for a room move due to the noise and was told the hotel was "sold out!" Here comes lie #2. After I was told the hotel was sold out I called the hotel on my cell phone asking if I could make a reservation and the price please? The same person I talked to that said the hotel was sold out, said yes we have rooms available and quoted me the price! The employees could basically care less about our stay and after reading reviews it's definitely not the first! ALL employees at this location and I'm sure management as well need to take a class about being honest! And how to treat the guest staying at the property.! They clearly do not know how to do that AT ALL. After the next door neighbors came over asking what the noise was and letting them know it was the AC unit but it could not be fixed. I turned it off and we left the hotel to a much nicer hotel in the area that was quiet and peaceful with employees that actually care! You could not pay me to stay at this location. A copy of this has been sent to the corporate office in Arizona asking for a full refund at the expense of "this property' not the booking agent!..

The "owners" response is lie #3 as owners do not respond to reviews. Lie #4 is there was one (1) reservation just talked to travel company. Lie #5 AGAIN the owner says the hotel was sold out of that type of room but if you read above after calling myself a courtyard room was available and the price was quoted! So now maybe the "owner" that responds need to take classes on customer service and honesty as well!! DO NOT STAY AT THIS PROPERTY THEY...

This is a zero review for the manager hospitality wich means a friendly and generous reception and zero for her empathy and problem solving thinking. I made a big mistake on my part doing a booking for the prior day of my arrival and realizing at the moment of check in. Sadly the third party operator couldn't issue back anything since it needed the hotel approval. When I explained to the manager that I didn't realized of my mistake, she explained to me that they couldn't approved a refund or honor anything since I had a non refundable reservation and on their system we were as check out the night before. She also explained that the third party charged them, so I was willing to accept for those charges it. But she wouldn't offer any help or anything to try to meet us on the middle because no shows always happens and that's my risk on taking non refundable offers. But she will glady help us to book again or I should do it online. Of course next time I will triple check the dates of my reservation but if they really wanted they could offered a solution and not be as greedy and take the money with no services offered. I hope it never happens to her

Edited* your apologies are not sincere, when I took a closer look your reviews I noticed a lot of cases where there wasn't any help for different circustances. Your answer is a total copy paste so I don't believe any willingness for improving you service and hospitability. I wouldn't go back nor recommend this place. Things happens and dealing with your customer service what's worst than dealing with a robot. I guess AI would manage things better. The fact that is at hotel with an "accesible" price gives you empowerement to be so closed minded for real life issues and make some money (given the chance) screwing customers it's a common...

I stayed here for 2 nights for work. The location is decent; easy to get to from the freeway, and there are plenty of stores, restaurants, grocery etc in the surrounding area. The pros are definitely that parking was free and that they include breakfast, which starts at 7am.

I also noticed a lot of construction workers stay here. It would be nice if they started breakfast earlier, like maybe 6am or 6:30am. The 2 mornings I was here, the breakfast area does fill up and there is no where to sit inside. They do have some tables outside or you could just take it back to your room to eat. They had different breakfast items every day and had a chalkboard listing what items they'd have. They even had one of those automatic pancake makers where you could watch your pancake being made. I actually didn't think the pancake was very good.. lol. The mini quiche were good and I just stuck with the English muffins and cream cheese.

I did notice that they did not allow pets/dogs at this Best Western; most of them do. So if you are looking to stay here with your dog, note that the hotel right next to this Best Western does allow dogs. Anyway, I had a room all the way in the back with 2 queen beds. The room had everything I needed, like a small desk, towels, a small Keurig machine etc.

Overall I found the bed was uncomfortable as were the pillows. I should have brought my own pillow lol. Also the morning that I was checking out, one of the housekeepers knocked on my door around 745am and I told her that I hadn't checked out yet. She said it was OK. They also leave their carts in the middle and made it hard to get around them to get back to my room. I just thought that was a little weird and they could have coordinated better on when guests checked out rather than going room to...