Crumbl — Restaurant in Goleta

Had a terrible experience here on Jan 18th from 4:09-4:22pm. Was with a friend who loves crumbl and we were on our way to Nothing Bundt Cake shop. Decided to switch gears and give Crumbl a try. Walked in at 4:09 behind another customer. We weren't in a hurry and they were taking a long time but we just discussed the merits of the different cookies. The other customer left and "Wyatt" who was helping her went in the back. There were 4 people working, 3 of which made eye contact with me and looked away. Not one employee said Hi, can I help you, did you need something...not one word. We stood there patiently, noting the trash on the floor behind the counter, the bags and junk on the counter. Someone else walked in and Wyatt reappears and starts to help them. I said "excuse me, I was here first" to which he responded. "I'll be with you in a moment, we do online ordering here." Seriously, I had no idea, didn't see any signage and not one employee bothered to tell me or even see if I needed anything in the 12-13 minutes we were in the store. I walked out and we went to Nothing but Bundt Cakes where we were immediately greeted cheerfully by an employee who came over to help us right away. The counters were clean and sparkling, the floors were clean and we were treated respectfully and courteously. What a difference. My friend who had been praising Crumbl previously mentioned that the Santa Maria store is not like the Goleta store...it is clean, the staff is friendly and helpful. I called back to speak with the manager and Wyatt answered, needed help remembering the managers name (2 other staff chimed in), didn't know what day or time she would be back in...it was such an unprofessional conversation and the staff did not really know much about their store. I will never...

It was a dark and stormy Thursday night as I made the trek to Crumbl cookie, my mouth watering with the anticipation of trying their brand new banana pudding cup. However, much to my dismay, the words “sold out” were plastered over the banana pudding picture in big, bold, taunting letters. I let out a sigh of disappointment as I redirected my focus to choosing a different flavor. After a few moments, the decision dawned on me - why semi-sweet chocolate chip of course!! A perfect, melt-in your mouth classic - sure to be a fan favorite, was the obvious choice. I placed my order on the iPad with minimal difficulty and entered my name as Skid. Skid has been a family name passed down through generations, originating with my great-grandmother, Skidet (pronounced sk - id - ate), and I am honored to carry on her legacy through sharing a name. As I patiently awaited my order, listening intently for my name to be called, a worker approached my friend with a small box. “Is this for your friend?” she said, rolling her eyes and placing her hands on her hips. “Yes, thank you so much,” my friend politely responded, taking the box from her outstretched hands. I was hit with confusion for a split-second, questioning why they didn’t call out my name, despite calling out the names of the other customers in the bustling store. We opened the box to see the saddest, tiniest, chocolate chip cookie, only taking up about half of the box it had been placed in. I let out a disappointed sigh yet again. First the failure to call out my birth name, then the tiny chode cookie!??? Crumbl,...

We have had Crumbl cookies from other locations and loved them so I was excited when one opened in Goleta. Unfortunately, the Goleta shop consistently underbakes their cookies - and I don’t mean they’re just a little soft & gooey like fresh out of the oven - I mean 75-90% raw dough inside so it isn’t pleasant and is likely not safe to eat. At these prices I shouldn’t have to throw away 3/4 of each cookie. We hoped maybe it was just a bad batch or an off day so we kept trying, but now we’ve been there once a week for 3 weeks to try the new flavors and each time we have had this same problem. The ones we had in LA were all perfectly baked so we know this isn’t how they’re supposed to be. Goleta - check your oven temps & bake times please!

Edited to add - after seeing the owner’s response I reached out as requested - emailed them 3 weeks ago but never got a reply from...