Verizon — Local services in Goleta

store representative failed to disclose important information about the cell phone insurance plan that I was offered and paid for. I went in to the store and made a formal complaint. I have made at least 3 calls to the manager of the store who informed me that he would pass on my complaint to his manager who would call me. Each time I called the store to follow up, I was told someone would call me back. Nothing. Background: The representative sold me a 2-year insurance plan for $299. If phone was destroyed for whatever reason it would be replaced with a new phone. My phone was destroyed when it fell in the ocean. I made my first claim. I was told I had to pay a $150 deductible. So I did. I had to make a second claim as my phone got dumped in ice water and stopped working. I went back to the store and told them I needed to make another claim. This time I was told I had to pay $200 administrative fee to make the claim. There was no mention of a $200 "administrative fee" EVER at the time they initially sold me the insurance. That information would have been crucial to my decision as to whether or not to buy the insurance. When I informed them that I was not told of a $200 administrative fee the representative at the counter said "well, it's really the deductible and you have to pay a deductible on each claim. This too was not part of the original sales pitch. I then obviously became confused.. Was it a deductible? or was it an administrative fee? No one could tell me. To date, I have not spoken to anyone from this company that has the authority to manage the disputes or complaints received by its customers. All I've gotten is the runaround and "I'll take a message and the manager will get back you" I don't know if the sales rep at this store sell the the cell phone insurance for a commission, but if they are, they are not disclosing all conditional information at point of sale. They make it seem like a sweet deal when in reality it is not. In the end, DON"T BUY cellphone insurance from...

This 5 star review is not a review of Verizon or this store. it is regarding one of the best customer service representatives I have ever come across in my life (and I have worked as a customer support rep for 15 years.) His name was Carson. The overall experience with the company was horrible but when we finally ended up coming in to the store because somehow a Verizon rep from some call center shut both of our phones off instead of fixing our bill (which was way higher than we were quoted) this guy Carson happened to be working thank god. He helped us get the bill down to what it should have been and stayed an hour after hours in the store to help us call customer service while he installed new SIM cards and got both iPhone 13 working again all the while being straight up and honest and sympathetic with us. All the other Verizon reps have been so bad if it weren’t for Carson this would be a 0-1 star review. Yes Thanks Carson I wish you would get a raise or promotion you saved the...

I have pretty bad experience with this store. About 3 months ago, I went there to buy a smartphone that I can use in US and outside of US. After having learned my purpose, the staff there highly recommended me to buy Asus-zenfone, saying that was one of the best phones they can offer.

It turned out that the phone was very fragile and has some strange configuration: (1) it often lose signal in the morning untill i reboot the phone; (2) 1 week after I purchased my phone, I dropped the phone from my pocket, the phone was physically ok, but its screen went black. The manager there kindly offered me a new zenfone in the end; (3) after finishing my 3-month stay in USA, in a Norwegian airport, i found out that the Wifi was automatically switched off, it showed "error" whenever i tried to turn it on. Google search suggested that problem (1) &(3) actually are common problems for ASUS zenfone with...