Sleep Inn Greensboro Airport — Hotel in Greensboro

This was my first time staying at this hotel. The parking lot was a little odd. The decor was breathtaking! I proceeded to check in. I had a reservation via Priceline. There was a warm welcome right away from the front desk. Absolutely amazing! Hospitality at it's best! Not too many people in this industry have great personality and are friendly. Kudos to the staff because I truly felt welcomed! Continuing on, as I was waiting to be checked in, there were two different couples. I overheard one stating that occupants were in the room assigned. Staff should know which rooms are available! I was leary, but had my niece with me. The first room, was clean so I thought. It smelled fresh and the room was beautiful. Somewhere about an hour I noticed that a bug was on the ceiling. There were many. These were stink bugs I guess. That's what my niece said. I immediately called downstairs and let them know the issue. They apologized right away and this shocked me again because many hotels and their reps have been rude before. We were assigned another room which had an old heating unit with the instructions making it hard to operate. The other was a wall unit if I'm not mistaken. This room has no visible bugs so I slept peacefully. The next morning I went down for breakfast with my niece. The staff said " Good morning!"" taking me again by surprise because usually people just look at your plate or stand back and say nothing at all. Awesome! I saw something like a cheese omelette. It was good. I only saw Canadian ham or something like that. Not much variety but it was ok. My niece wanted yogurt. I thought she would eat some other things. Somewhere, I dropped a butter pack for my bagel. A customer pointed it out. I responded and said it was mine in front of the worker. The breakfast person who greeted me took my butter and put it in the prep kitchen. This is where they lost me with hospitality. A good worker would have given it back or assisted me with carrying the food back to my room. Even with everything that happened I more than likely will return. The bugs could have come from the window. I don't know. The only other thing that I have to mention is make sure you have a card for some $50 hold. I didn't know this with Priceline. What if I didn't have that amount? One more thing I promise...I reviewed the hotel earlier today and got an immediate response. The person responded to specific things in my review. Awesome! I am going to end here. Photos will be posted ... Wait last thing 😁 there was nobody bothering you about checkout time or knocking on your door with housekeeping! If I didn't have my niece I may have stayed another night....

Starting off, I should’ve paid attention to all of the red flags that was apparent. There were several car loads of police officers outside when I arrived with people ready to “raid” a room. When I entered the hotel, the guest service representative was EXTREMELY RUDE!!! He sat down the entire time he was checking us in, he acted very nonchalant about any questions we were asking about local restaurants near the hotel, and overall he was very unpleasant. When we got to the room, unlocked and opened it, a very foul smell met us, I immediately closed the door and went and asked for another room. The next room the air was broke. I changed rooms again and the last room Was “okay” when I changed and got ready to Leave for the evening the elevator in the hotel almost made me lose my reservation for having to wait 9 minutes just for it to come up the 6th floor. There was trash along the hallways were the hotel maid was apparently suppose to pick up the next morning, but it was definitely an eyesore. The Manager from the night before was in the lobby the next morning eating with the guests with her pajamas on and I guess her husband, who had a very bad cough that caused many guests to turn and leave because he would not cover his mouth. The manager did absolutely nothing about this. The last night stay was HORRIBLE!!!! There were several loud guests arguing in the parking lot, in the lobby area, in the hallways to the point I had to wake up out of my sleep and pack and leave!!! At 2:30am, I was so angry, disappointed, disgusted and appalled. I frequent hotels at least twice a month for business and I’ve NEVER experience a hotel of such poor service and quality. Bonus: Both managers and their families must stay in the hotel because they were all out in the lobby eating, in their pajamas during breakfast. And they were ready to fight some guests when I was leaving out in a rush. The Manager kept yelling out he was a “crip” and the police didn’t even do anything! The looks from the staff, the unprofessionalism, the weed smells, the overall odor of the hotel, the kiddie sized pool, the one elevator to the entire 7 story hotel, the extremely small bathroom, the entire experience here...

The right hand doesn't seem to know what the left hand is doing. This is The absolute WORST motel I have ever stayed at from a customer service perspective! On day 1, the girl at the front desk wasn't about to let us leave our bike boxes while we were gone, though we had rooms booked upon return. She had "not been told by management." They eventually finally let us put the boxes in the laundry room, but when we returned 4 days later, the staff there didn't know where the boxes had been moved! They had to call all over. I got in before 3 pm, but it wasn't until well after 4 that I got my bike box (with street clothes in it). Last night, I asked to book the shuttle for this morning. Another girl at the front desk said I didn't need a reservation, I just needed to show up. This morning I show up, and the jerk at the front desk says I needed to book the shuttle, showing me the clipboard with form that needed to be filled out. It was all I could do to not go ballistic. They called another shuttle company and they're paying for it! Staff are either woefully ignorant of standard procedures, or they are not trained in basic customer service. These are problems of inept management. It is abundantly clear that hotel staff are NOT empowered to make decisions, no matter how insignificant from a monetary perspective, that would create outstanding customer service or positively delight customers. From a customer service perspective, this hotel is an abject failure. From a management perspective, it fails miserably as management has failed to create any sort of communications with the staff in anticipation of customer needs, be it considering how best to facilitate timely travel from PTI to the hotel, or anticipating that upon arrival from a 4-day bicycle tour, the customers just might want their bike boxes. This hotel fell far below my expectations, and well below how most successful hotels - those with regular repeat...