Four Points by Sheraton Portland East — Hotel in Gresham

A fellow Starwood employee, I booked this hotel at the last minute after our previous plans fell through, for myself, my boyfriend, my dad and some family friends to stay at after the STP (Seattle to Portland bike ride). This was the first time I have stayed at a Starwood since I began my employment in April, and I was extremely excited after seeing the pictures and descriptions of the hotel.

I had booked 2 double rooms and 1 room with a king. When I arrived at the hotel to check in, I had just driven by myself from Seattle for 3 1/2 hours straight and was pretty exhausted. I was ready to dump all our bags and head to the finish line to wait for my party participating in the STP. When I got to the front desk, Carrie helped me. I told her I had 3 rooms, one which was under my dad's name. I asked to please be given the keys to one of the doubles and the King and put the remaining doubles under someone else's name. She checked me in, gave me the keys and I went up to the rooms, only to discover I was given the keys to both the doubles. I went back downstairs to correct this mistake and was given the key to a king room, but not before being treated as if it were my fault. I understand my request may have been confusing at first, but I thought I had been pretty clear on what I needed in the end. But Carrie basically told me that I had said I wanted the 2 doubles, when I know I did not. As a guest, I was pretty shocked by this, since I thought I was pretty friendly about the mix up. When I received the key to the king room, I went up there only to discover the room was dirty. I called downstairs and was told to go down, yet again, to be given a different key to a different room. After such a long drive, you can imagine having to drag my heavy bags up and down from the 2nd floor to the lobby, was the last thing I wanted to do. Thankfully, the second king room I was given was clean and I was able to unpack and relax for a few minutes before leaving for the finish line.

Also, Carrie continued to refer the rooms with 2 beds in them as Queens, and it was obvious to me the next morning (I stayed in the King) that those two rooms did not have Queens in them.

The remainder of our stay was uneventful and the rooms were clean and comfortable. It was perfect for what we needed. My only complaint has to do with Carrie, her lack of customer service skills and the fact she kept messing up my rooms. I'm not sure of the name of the lady who was working with her at the SPG desk, but she was very nice and helpful, and everything I would expect in a front desk agent.

I hope someone can talk to Carrie about her attitude and maybe she can learn to be a little friendlier to new guests. I'm not sure if it was because I am a Starwood employee that she thought she could treat me that way, but it was...

PRIVACY CONCERNS and LYING STAFF. While I was in my room during the first 30 min there was a knock and cleaning lady barged in like this was a hospital. I was exposed to the cleaning lady. My response was “may I help you” rushing to the door. She said “sorry”. I then assistant manager Sabrina called my room and reported that “2 staff members smelled smoke from my room” and the staff member that opened the door said “saw smoke in the room” according to assistant manager Sabrina, and would be charged an extra $200 dollars . Except here’s the thing, there wasn’t smoking or smoke nor had I been around smoking any part of the day. I’d been in the room for 30 min… This whole situation was upsetting. I asked for assist manager Sabrina to come up to my room to verify that there was no smoke smell, no smoke in the room, no smoke smell on me, etc and then when I check out for her to do the same. She refused and gave me a circular argument that I would have to trust them. “I give you my word” was thrown out there in an attempt to reassure me. Her word and the integrity of the staff there has already called into question with the original lying and exposure attempts. I told her I was not happy and not satisfied with the situation and was still being told I would be charge the $200 fee for this experience (not smoking) if they find evidence of smoking or smells of smoke. I told them I would not be staying here again after this experience.||After getting off the room phone, things just didn’t set right. I googled people getting put through the same scam but had not read if others were exposed in their attempt to find evidence of smoking. Usually they just lie about it, you get charged and they take your money. ||So I called back and eventually got was offered a refund if I didn’t want to stay. Still no apology for my experiences. The staff at the front gave me the good riddance look.||I called them this morning from a much better hotel at which I was staying. No one barged in my room at this hotel. There was a knock, they announced house keeping like a normal hotel. The front desk would not let me speak to the General Manager LAUREN REMINGTON as a note was in the system saying my concerns had been addressed and I am blacklisted. First time I’ve been black listed, but it didn’t really matter since I verbalized that I would not frequent this hotel again. It’s like saying “you can’t quit, you can’t, you’re fired!”||||The dishonest house keeping staff, the poor ability for the staff to address concerns they created and a complete lack of integrity are what you can expect from LAUREN REMINGTON, the General Manager that refused to speak to their customer and the assistant...

Hazmat for hamanity with red cross and it's random blood drive sometimes isn't a sanitary place to do blood drive considering the roo. Next to it's services has a moldy swimming pool during the drive and the idenity dna sub station next to that exsplaines wiered testing upon the valerable and our missing children to top off the

Federal ordnance of federal housekeeping Under The Dutch army Under Federal governments with Ben solomon Under Federal Inlander with CIT king james Under Federal justice with Steven Araibian with the knights of columbia with Mexico gorge Aragus Under Federal law enforcement of America in Oregon State with Kim-Right and Jon-Left brothers and sister of the union with David Solomon sacks and Mary a foreman and a DEPUDY Fiskle king Michelle seyemore Johnson with the trail blazor foods. Cause black lives matter Under 181 with the Islyms under the floor with forien born labor trafficking and is using our king for a king Under Burger with sargent miller act blue light scrodem poles for human trafficking under the house of wounded slaughter. Damm it freddy thiers a monster down stairs with Webb's and knobs with witches lie under pink and green and are going against the Year of the child act passed by congress 1978 during a switch. Quick Feddy Guard in the care of John walsh for federal courts of america. THIER is no other after him there shall be no more. Welcome to the 3rd ending with

FOLKS WE REALLY NEED TO VOTE FOR THE WOMAN AND THE CHILD!

THE END..........

The Covanate. The law. The ten Camandments. Thal shalt not worship any other strange gods before thy lords your god. Thal shalt not make unto you any graven Images. Thal shalt not take thy lords your gods name in vain. Thal shalt remember thy lords your gods SABBITH day and to keep it holy always. Thal shalt honor thy father and thy mother always. Thal shalt not kill. Thal shalt not committ adultry. Thal shalt not steal. Thal shalt not bear false wittness against thy NIEGHBORS. Thal shalt not want thy NIEGHBORS goods nor thy neighbors husband nor thy neighbors wife.

It is a felony crime to break any of these seals in America and will be arrested.

Thank you and have a great day.

Sincerly, KRIST Federal...