Quality Inn Half Moon Bay/Miramar Beach — Hotel in Half Moon Bay

We celebrated our 20th anniversary with a beach trip. We checked in at 1 pm, put our stuff in the room, and walked to the beach. Around 4 I got a call from another guest saying that my luggage was in her room. The front desk had taken most of my stuff out of the room and told her we had checked out, but left my luggage in the room. We ran back to the motel our minds spinning about the possibilities of my purse being stolen, our car keys and car being stolen, someone driving our car to where we lived and robbing our house, and identity theft. When we reached the motel lobby, we asked where our stuff was and was shown that most of it was in a basket. We asked Jeff at the front desk where the rest of our stuff was. He did not want to take responsibility for the incident and told us we could just go back to our room. After hearing that our belongings were unsecured we were upset and did not feel safe or secure anymore and did not want to stay. We asked for a refund and to check out. Jeff refused and said he did not have authority to issue refunds. We asked for the manager. But were told that the manager, Savannah had the day off on a Saturday and was not available and refused to come in or be on-call. It is mind boggling that in the hospitality sector there is no manager available on the busiest days of the week and during pumpkin season which is the busiest time of year for Half Moon Bay. We asked to be checked out but were refused and then told to vacate the lobby. I stated I needed the rest of my belongings and to be checked out. I did not want an open account until Monday as they would charge us for 3 days when we had not stayed even overnight. Finally Jeff opened the door of the motel room so I could get my luggage. He said he would print out a checkout receipt, but instead told me to leave the premises and that he would call the police. I stated I would like to talk to the police to straighten the issue out. It is completely reasonable to have a checkout receipt. The Half Moon Bay police came and are very nice and helpful. They convinced Jeff to check us out and print a receipt with $0. However, Jeff never took responsibility for the incident or the negligence and neglect much less an apology. He ruined our anniversary. I would not want any other guests to be treated like criminals like this motel treated us. They still charged us for the room which the credit company is...

Confirmation # 13162936. Account # 955895063. Rewards Program ID GP-SLS5634. We stayed on 1/2/24, 1/3/24, and 1/4/24. On the night of 1/4/24, personnel placed a late arrival who arrived via motorcycle in the room below ours. We had specifically requested second floor and in the back as we are sensitive to sounds and wake easily. The person ran the extremely noisy exhaust fan in the bathroom the entire time. The fans go on when the bathroom lights go on, so it probably was being used as a night light. The fan sounded like an engine. We got minimal if any sleep, and it should be noted we are both well over 65 years old, so adequate sleep is very important. We had to drive home on 1/4/24 with a drive time around 6 hours. We woke up exhausted and drove home exhausted and frankly still feel exhausted. The person should have been placed anywhere else besides below us as there were plenty of vacancies and few people staying. In addition, we did not get hot coffee as desired on 1/3/24 and 1/4/24. The hot coffee ran out. Once personnel were informed, we couldn't wait for coffee to be brewed then placed in air pots. We had to leave. Why aren't personnel regularly checking breakfast supplies to ensure customers have an adequate supply of food/beverage at all times? It should be noted so it can be corrected, the rooms have extremely noisy plumbing - push button flush, water hammer on showers, and excessive power flow sink faucet - and of course extremely noisy exhaust fans. Our room's entire plumbing and exhaust fan were extremely noisy too. I was compensated $30 for an over $187 room charge and additional taxes and fees. This hardly compensates for the failure of services for which I paid for. You don't stay at a hotel to get minimal sleep and lack of breakfast services. I will talk to my credit card company about the remaining charge to see if I can refuse to pay for the room charge. I did not receive services as paid for (a room I can actually sleep in, full continental breakfast as advertised), so I consider this charge as...

We checked in at 1, put our stuff in the room, and walked to the beach. At 4 got a call from a guest that my luggage was in her room. The front desk had taken most of my stuff out of the room and told her we had checked out but left my luggage in the room. We ran back to the motel our minds spinning about the possibilities of our car keys and car being stolen, someone driving our car to our house and robbing us. We reached the motel lobby, asked where our stuff was and was shown that most of it was in a basket. We asked Jeff at the front desk where the rest of our stuff was. He did not take responsibility for the incident and told us to go back to our room. After hearing that our belongings were unsecured we were upset and did not feel safe anymore and did not want to stay. We asked for a refund and to check out. Jeff refused and said he did not have authority to issue refunds and there was no manager available until Mon. We were told to vacate the lobby. I needed the rest of my belongings and to be checked out. I did not want an open account until Mon to be charged for 3 days when we had not stayed even 1. Finally Jeff opened the door of the motel room to get my luggage. He promised to print out checkout receipt, but instead told me to leave the premises and that he would call the police. I wanted to talk to the police to straighten the issue out. It is completely reasonable to have a checkout receipt. The police convinced Jeff to check us out and print a...