Omni Hilton Head Oceanfront Resort — Hotel in Hilton Head Island

I do not recommend this hotel. If I did, I would only recommend it to people who are bringing children with them. This resort caters to families with children and that's it.That's not the reason why I don't recommend it, although it would have been nice to know because we take a week without kids once a year and I would have steered clear of this resort had I known. Really, though, we had so many issues with this hotel that we started keeping a list and updated it throughout our stay. It was really that deep. The food is a whole issue here. The wait times are crazy for restaurants and room service alike. One night we waited an hour and a half for room service and the food was wrong and had no flavor. My partner had to walk to the restaurant to literally pick it up. Our room service orders were wrong every single time we ordered. They also do NOT have in room dining at all between the hours of 11 and 6 which is crazy to me considering how heavily the hotel caters to children. Super inconvenient. The wait time in the marketplace cafe was at minimum 45 minutes to an hour each time for two sandwiches or salads. It was also very expensive, which I guess is to be expected but the wait time was just unbelievable every time. The whole hotel closes down by 9:00PM. It's almost as if they discourage night-time activities. There are multiple bars and restaurants on the property but the whole place is a ghost town at night. Yes, they have two fire pits going but that's it. It is empty, it is silent, there is no entertainment whatsoever. I had a good experience at the spa but my wife left the spa with HUGE bruises all over her leg. I immediately complained but the damage was done. She looked like she had been in a car accident. She was in a lot of pain. Ironically this was a massage designed to alleviate pain - the cbd massage. She said she requested a lighter touch and signaled she was in pain multiple times and nothing changed. This made me really upset, of course, and it is totally unacceptable and people need to be warned about this. The spa was apologetic and refunded the treatment because she had dark bruising within two hours but still. I wanted to book reservations for a nice dinner. I inquired about this the day I got there on Sunday. I was told that no one could help me until the concierge was in - she apparently wasnt working until WEDNESDAY. This was the week of the 4th of July. By Wednesday it was impossible getting a reservation anywhere. The food at the restaurants was awful. Their high-ticket restaurant had terrible quality food. No flavor. Prepared differently than indicated on the menu. My wife is a chef and she was really put off by this. Maneuvering around the resort is really annoying. They've built a series of deck walkways to get around. It's very maze-like. It can be confusing and also it feels like it takes forever to get anywhere. I really wouldn't have been so annoyed by this if any part of the rest of the experience went smoothly but because literally everything else was so frustrating this only added to it. Beach chairs and umbrellas are not included in the price of the room, you either need to bring your own or rent from them/the beach patrol. The resort sells out of these essentially immediately and so does the beach patrol. The chairs and umbrellas with BP are $20 for the day but they are a hard wood and ottoman and it's bulky and uncomfortable. I expected way more from a resort in this regard. The 4th of July was a huge party all day, which was cool, but it was also pure chaos with kids everywhere. I cannot stress enough that this hotel is really geared towards kids. They were handing out watermelons to kids while they were swimming in the pools and hot tubs. There was food everywhere, a band singing in the pool area (that was really cool and the band was excellent) and a lot going on. By 5:00PM it was silent. Even at night on the 4th it was a ghost town. So weird. I didn't even get to how dirty the adult pool was. Use your imagination. Overall an absolute NO. Go...

The room fell short of expectations for a hotel with such a strong reputation. Wire rack closets, dusty corners, and multiple layers of paint on the trim made it feel more like a dated rental home than a four-star resort. The air-conditioning unit appeared to be from the 1980s, providing a constant hum throughout the night. We had to keep the curtains closed, not only because our view overlooked the parking lot, but also to help keep the room cool enough for sleep.

Housekeeping was acceptable, with the room and bed usually tidied between 2 and 4 PM. Towels were of good quality. The pillows were typical—soft and easily flattened down. The pullout sofa was fine for children, but I wouldn’t have found it comfortable as an adult.

Having stayed at other Omni resorts, I was left wondering why this location hadn’t received a similar level of investment. While the property offers two family-friendly pools and one adult only pool, they lacked attention to detail. By the afternoon, both approached temperatures over 90 degrees, making them feel more like oversized hot tubs than refreshing retreats. Towels were often unavailable, and only one of our four days featured consistently stocked towel service.

Poolside service was inconsistent. At times, staff came around frequently, but on other occasions we waited over an hour without seeing anyone and had to walk to the bar to place food and drink orders. Oddly, these orders required a separate tab despite being part of the same poolside area. Food and drinks were adequate, but nothing memorable.

The on-site restaurant, HH Prime, left a lot to be desired. While the steaks were of good quality, the atmosphere felt far too casual for the prices and branding. It wasn’t uncommon to see diners in board shorts, sandals, and T-shirts during the dinner hour.

The spa was small but pleasant. It does not compare to the Grove Park Inn’s spa in Asheville. The only amenities included a single sauna and two showers located in the bathroom. The masseuse was skilled, and there were a number of interesting add-ons for the massage. However, the pricing structure was confusing. Basic aromatherapy was priced the same as more involved treatments like scalp massages or sea salt scrubs. The spa’s location on the bottom floor of a guest tower felt more like a basement than a luxury space and missed an opportunity to offer oceanfront views, similar to what is done at One Ocean in Jacksonville Beach.

Considering the room cost and other available options nearby, I would likely choose the Westin for a more luxurious experience, or one of the Hiltons or Marriotts for a more reliable, family-friendly stay. The location itself is somewhat isolated, situated between the Westin on the northern side of the island and about 15 minutes from the main activity hubs. The shuttle service was a plus, although we did not use it during our stay.

There is no valet parking, which was disappointing. Although bellhops were available to help with bags, the absence of valet feels like a gap in service. Beach rentals were also a letdown. Due to local regulations, the hotel cannot set up umbrellas and chairs, meaning guests must lug them out themselves or choose the city provided ones which cannot be moved and are packed in close together —hardly convenient for a resort experience.

Some staff members were welcoming and made a clear effort to improve the experience. However, most gave the impression that this was just another job and they would rather not be approached. Unlike other Omni properties where we found staff proactively offering assistance, here it often felt like we had to track someone down just to get basic help.

Overall, I’m surprised this property carries a four-star rating. I would find it difficult to rebook and strongly encourage Omni to reevaluate its investment and branding strategy at...

Neither you nor your pet will be treated fairly at this hotel. As an independent dealer for a company in the pet industry, I was required to attend a dealer meeting at this hotel. I checked their pet policy online before making the reservation, and all I saw was an additional $200 cleaning fee per room and a requirement for your room to be in a certain section of the hotel. Nowhere did it state that your pet is not allowed in any other building besides the building where your room is.

I have stayed with my little 10 lb Morkie at a lot of resorts. Most of the time, the other actual pet-friendly resorts require you to rent a villa e.g., which is a little more expensive ($50) but also a ton nicer. Your pet is not sequestered in a particular building. At the actual pet-friendly resorts, other dealers who brought their pets and I attended all the meetings with our pets. Since none of the ones I ever stayed at charged an outrageous fee for cleaning, I decided not to tell them about my Bogart. I mean Bogart, my son, and I are in meetings from 8 am until 5 pm, then dinner from 6 pm - 9 pm. So we only use the room to shower and sleep. I didn't find the cost justified since how much dirt can accumulate since we are never in the room.

In the end, I drove 13 hours to attend a 2-day meeting, only to have to turn around and drive 13 hours back home a day later. My little 10 lb Morkie was not allowed in anywhere besides the room in the pet section of the hotel, so I could not attend any meetings because he was not allowed in the building. I missed out on my 20-year award for being with the company, and now I have no idea what happened at the meetings after driving 26 hours to attend.

I received a call from a hotel representative during my drive back home. She explained the cleaning fee is for the thorough cleaning that must take place since people have pet allergies (even to hypoallergenic Morkies). She explained that the dog was not allowed in the building where the meetings were held due to the presence of food; I guess there is food all over the inside of that building, even on balconies and decks.

We are well aware of proper etiquette and had no intention of being near the food area with our dog. We planned to rotate: one of us would go to get food while the other stayed with the dog on the deck or balcony, then we would switch and eat together outside, away from any food. We have done this without issue at other venues.

However, after a significant disturbance caused the first night we were there, just from entering the building, I attempted to take the dog back to our room until we finished eating. It was crystal clear my little buddy was a huge problem to this hotel. This led to a call from the hotel stating that the dog was creating a disturbance (he has severe separation anxiety which is why I take him with me everywhere). Consequently, we were forced to move from our initial room to the designated "dog section." We were required to sign a pet policy agreement, which meant an additional $200 cleaning fee and other possible charges that could occur should your pet not perform to their expectations.

The difference in the rooms was amazing. The "pet" rooms were nowhere near as clean and nice as the initial room we were in. The carpets looked old and dingy both inside and outside the room. Considering the extra money they get for having a pet, you would think they would be spectacular. I also was bitten by something as I slept since I woke up and had bites that itched even for days after I got home. The bottom line is you can have a pet there, which will cost you a ton more, but it is clear by their attitude they really don't want your pet there, and make it difficult and uncomfortable. Not the definition of pet-friendly more like...