The Sea Pines Resort — Hotel in Hilton Head Island

Beware gate attendees ripping off customers You might want to video your entry to Sea Pines. Cost to enter for a week is $30 for a 2 axle vehicle. At the gate staff member L Lemons stated it was $40 if we were not staying in Sea Pines and $30 if we were staying in Sea Pines. I showed her the info on my phone showing $30 and she re-confirmed it was $40, so we paid the $40 cash and drove in. I also asked her for a receipt and she stated the window passcard is the receipt but the passcard showed $30 (see pic below). I realized we were ripped off for for $10. They only take cash at the gate! We then wrote to the security email to advise of what occurred and they said they pulled the video, denied things happened this way and L Lemon gave us $10 back, which she did not. I asked to show us the video and they would not. I escalated further and got a call from Joe Count, the Director of Security who corroborated what his staff advised. I asked to see the video and he said he had no time to show me the video. He became terse and a bit of a bully, even though I remained calm. NOT PROFESSIONAL! So basically, there is a grift going on at the gate and unless you video and get your own proof you are SOL. Or if you encounter this, do not pay and go into the office and get the name of the person or video them while they are in process with the grift. I have now written to Dave Ellis, Chair of Sea Pines Community Service Association, (CSA) to request full transparency (show us the video because we are not wrong) and to look into the matter. 8 It is my belief they will cover it up at our expense. I told Joe Count I asked for a receipt and asked if he heard that on the video. I would have paid by credit card then but they only take cash. He stated I can pay by credit card but that is not showing in the FAQs. What a ridiculous way to manage this association and in 2025 nonetheless. How many years have tourists come down here. So, buyer beware and protect yourselves. I know it's $10 but I stand on principle and integrity which they don't appear to have any. Video your entry to the park. Make sure you read the FAQs because you can get reimbursement from the restaurants there for the parking pass if you dine in there. Something they don't make tourists aware of very well -- convenient for them! I hope my review helps someone else and they get caught in their own game. This experience was disgusting.

Apr 19th; as a further response the response from the Sea Pines owner -- I did post a review to the Sea Pines Community Services Association (CSA) as well. What I don't understand is how you tefloned it away to them when your resort sits on property wherein you must pass through the gate to stay there. At the very least I would expect someone to look into it further and to SHARE THE VIDEO to ensure integrity as we were lied to and this is a CYA by Sea Pines / Sea Pines CSA, so I will stand on our integrity and make people aware. If for nothing else then if it does happen to other people, they should call the police department and we will be writing to The Consumer Financial Protection Bureau (CFPB) -- the US government agency responsible for protecting consumers in the financial marketplace, if for nothing else other than to have what occurred on file as a reference if it continues to happen more and more, so customers should be reporting it. ...

Unsanitary, bugs, institutional apathy

I'll first state that the manager, Holland, is personally aware of and responsible for our situation. We were promised a partial refund for our stay by Holland that has never materialized.

EDIT - Aug 7th, 2025 - The partial refund has now been addressed. I stand by the rest of my review, including my comments on Holland. I hope this sparks the necessary changes so guests can avoid situations like this.

2289 Heritage Villas Arrived on a Friday evening to a severe urine smell in the unit. Welcome center was closed and the Inn at Harbour Town front desk was unable to put us in a different villa. This unit also had paint peeling when you tried to close doors, bathroom doors that didn't shut at all, drain flies, severely struggling AC with the upstairs about 10-15 degrees warmer than downstairs, and a front door that wouldn't open all the way without severely scraping the floor.

2219 Heritage Villas We were moved to this unit the following day once the welcome center opened. Was told on the phone that the welcome center was "very busy today" and that the manager, Holland, was unavailable to speak by phone. Maintenance showed up to 2289 while we were transferring our belongings to 2219 and entered without notice while my kids were sleeping, citing a work order that showed the unit as "unoccupied".

2219 looked fine, but we soon discovered that the dishwasher didn't work (and was never fixed despite a maintenance request) and that all of the dishes in the kitchen were put away dirty, likely for this reason. The kitchen trashcan was a pullout from under the sink, it was also broken and didn't pull out. The main bathroom shower door was solid glass, the top hinge of the glass door was not secured and about to fall off. There were yellow fingernail clippings behind the faucet in the main bathroom. The main bathroom shower drain was clogged and didn't drain, same with the sink next to it. The maintenance guy who showed up for the drains left black sludge around the drains and didn't clean or sanitize the area he was working in (clearly not his problem). He also had another maintenance guy on speaker phone while working who was trash talking other guests who annoyed them. I asked the maintenance guy about all the drain flies and what to do about them since they were actively flying around the bathroom while he was working. He said "I ain't know nothin' 'bout no drain flies."

There's no way to sugarcoat it. Both of these units/villas were gross. Whatever Sea Pines is doing to approve these places for guests clearly isn't working. See the...

Sea Pines Resort is a booking service for the home owners in the Sea Pines community all Sea Pines does is market and add fees to any rental that comes through them. They do not care how the rental u it’s are maintained or cleaned.

This last trip was a total disaster we arrived later in the afternoon exhausted from travel the check in was fine the college age staff was somewhat helpful but robotic in their responses.

When we arrived at Cutter Court location and entered the building it smelled of must And odor.

This was our first concern when we got to the unit number 924 it was disgusting. It’s a basic cleaning job, but you could smell mold in the apartment. This is a three bedroom apartment and apparently the owner doesn’t upkeep. We could smell the mold in the AC. You could see the moisture on the windows so the humidity is incredibly high.

But at this point, we were exhausted and try to go to bed when I woke up the next morning I want to take a shower. I was shocked to see black mold on the shower curtain. I immediately called the front desk and they were not helpful except to say will send somebody over. All day no response nobody came the next day. I called again and they said we’ll send somebody over. Finally, after four hours later, somebody shows up with a shower curtain, hands it to me and I told him I’m not doing it The maintenance guy looked at me funny like why not and he proceeded to put it in

As I looked around the apartment, I noticed the floors were dirty. It appears that they have not been mopped or mopped correctly. All the fans are full of dust, and you can see stains on the couches and tears on the bedsheets. The blinds were partially broken and the place is a mess.

When I complain to the front desk, they told me they would have a manager call me back almost a week later no manager has called me back and I don’t expect to get a call. This place is disgusting.

I highly recommend you avoid booking through sea Pines and book directly through an owner. It appears that the sea Pines resort does not care at all about its customers so vote through homeowner directly if possible otherwise don’t bother going there. They will put you in a disgusting room and charge you top fees never again I’m not coming back. Here’s a picture of just how disgusting the shower curtain is imagine how bad the rest of this mold...