Hampton Inn & Suites by Hilton Houston North IAH — Hotel in Houston

MONITOR YOUR BANK ACCOUNT ONCE YOU LEAVE, AND HIDE YOUR BELONGINGS WHILE YOUR THERE. I NORMALLY DONT DO THESE TYPES OF THINGS BUT IT NEEDS TO BE DISPLAYED.. * I WONT STOP AT THIS WEBSITE - MORE TO COME *

This by far has been the worst experience i have ever had at a hotel. It all started when I got there and noticed that the walls in the room were not clean at all. The next issue was when the other guest arrived, the receptionist could not find the other room I reserved, so instead she gave them a duplicate key to my room- which disabled my keys. After calling to the front desk she states that "We don't see another room", so the guest had to go back down stairs and show them the confirmation email, and at that time the room miraculously appeared in the system. During my stay we were advised that there was a burglary that took effect moments before the other guest had arrived. The biggest issue came upon check out . I was checked out by a representative by the name of Ruby. Ruby stated that we only see one room under your name - so of course i stated "Here we go again with this mess " I advised Ruby that as long as there aren't any additional charges on my account i will be OK. I began traveling towards my destination and something told me to check my account and there are some additional charges from the same hotel. I called immediately and spoke with a representative by the name of Tim . Tim stated that i don't know where she got that amount from and i will get it corrected. But what he did was charged my card an additional amount . By me working in banking, i know the amount has to be authorized before it is completely processed. So i gave it until today 4/18. But to my surprise i saw that they have removed the higher amount and added 3 more transactions. I called corporate and was connected with the hotels "so called" General Manager "Elena Luna" who was very rude by the way . She states that this was my fault based on the type of reservation i put in which was DIRECTLY through the HILTON ( Their mother company) website and it gave me a confirmation email of a certain amount. She states " We have the option to refuse the rate and we can go back into your account (without your authorization - i might add ) and take out the correct amount. So i asked her how is that possible I DID NOT AUTHORIZE THIS AMOUNT NOR WAS IT DISCUSSED. SHE SAYS "WE RESERVE THIS RIGHT" Needless to say that she says after debiting my account a total of 6 times that we will correct "A" charge but the other amount you are responsible for. The remainder of the charges will stay because of the refusal of the rate that was confirmed. This would not mean so much to me if i didn't work in management with Nissan North America (Customer Service Department in Irving Texas ) But the issue was clearly an internal issue and instead of trying to make it work, she tried to find ways to make it seem as if it was my fault . Oh and here is the funniest part she says " I CAN CREDIT YOU 10.00 TO ONE OF THE AMOUNTS BUT THAT MEANS I WILL HAVE TO CHARGE YOU THE CORRECT AMOUNTS FOR THE OTHER CHARGES" How is that a credit if you are going to go back into my account and increase the charges I am entitled to anyway ? This is a Hilton Property - it sure as hell didnt...

Whatever you do, DONT stay here.

I originally requested a reservation for Saturday April 21st. The HOTEL made the reservation for Friday. When I got the confirmation email I noticed the mistake the hotel made. No big deal. I called, 48 hours PRIOR to April 20th to change the reservation to Saturday April 21st

Well, this is my stay that put me over the Silver to Gold status level. I wish things had gone a little smoother. |The hotel is great. The staff are incredibly nice. |But, there was no hot water in room 128. The staff offered another room to shower in, until they could remedy the issue. Alex at the front desk offered to move me. But I had already settled in, unpacked and didn't want to repack, move to maybe a less desirable location and unpack. |I chose not to move. This room is on the backside of the hotel and super quiet. Also ground floor, so just steps from my car. |Maintenance came to the room and I think they tried to fix the water problem, but 2 days later, I'm showering at my gym. |I did report the issue again today. Farrukh was responsive and very nice. |The other issues with the room....there's little lighting. Normally in these king studio suites, there is a floor lamp next to the sofa and another light on the desk in the middle of the room. None here. During the day it's ok, as I just opened the curtains. During the night...it's dark. |No luggage rack. I usually keep my clothes in the closet, so I don't feel like I'm sleeping in my closet. |Let's discuss the app. If I message the hotel using the app, then check the app notices. Of 5 messages, I only got a reply to one. So I called and then shlepped to the front desk to report the water issue. |And, if the app and email I receive, say "check in digitally", and I do, then I shouldn't have to stop at the front desk to swipe my credit card (the same that's on my account), to obtain a room key. I was up at 3am to drive to Houston and worked all day. Once I arrived at the hotel, I was told my room must not be ready due to housekeeping (it was after 5pm). I received the key for the room I selected on the app. They just wanted a swipe of a $50 deposit. I don't mind the deposit. I mind wasting my time trying to figure out why my digital key doesn't work. Then to unpack and get into a cold shower. Not the best start to my stay. This isn't the only Hilton property in Houston that has digital app problems, but I don't stay at those properties anymore. |So, just a couple of issues that I think should be easily fixed. |Not sure I'll stay here again. I normally stay closer to one of my offices, but decided to put myself between two office locations. |Really though...nice staff...