Red Roof PLUS+ & Suites Houston - IAH Airport SW — Hotel in Houston

I struggled with this 3. I understand covid has devastated travel. We chose this facility due to price and shuttle service to the airport. The checkin was smooth, the young lady couldn't have been nicer. We explained the news for a late checkout due to flight schedule, she arranged for a shuttle based upon our flight time, was nice and service oriented. The room was a little musty, there was a smoke smell various places as we walked to our room. The room was large and spacious. We needed a pillow due to not having 1 on the 2nd bed, she immediately brought 1 while sharing where ice could be found. The TV never worked, not sure if it was the remote or the plug, no idea. There wasn't ventilation in the bathroom for showers, etc., could attribute to the mustiness. The next day, housekeeping knocked promptly at 11, unaware of the late checkout. The young lady immediately took care of this, graciously. We called close to 1 to confirm the shuttle, she said she would contact the driver. She offered coffee while we waited, again an extremely kind and customer oriented front desk person. Then the owner appeared and began to berate her about the shuttle and it was only from 6-10a, asked how we paid and how much, told her the hrs were on the website, and continued to aggressively protest to the shuttle outside of hrs, TOTALLY NOT SERVICE ORIENTED OR FRIENDLY IN FRONT OF ALL OF US IN THE LOBBY. He said it couldn't happen again and not to do this in future. I told him he was rude and unacceptable in his comments and behavior in front of us, the customers. He wanted to argue about the website, the occupancy due to c19, the current level of employees, etc. All not our issue. The driver arrived and couldn't have been nicer and immediately took us to the airport. Overall the stay was acceptable, no frills and nothing exceptional other than the service of the staff. The owner should be reprimanded and sent to...

Terrible experience. Used this for airport parking solely because the website said they offer shuttle service. Well the shuttle service was a nightmare. I requested a shuttle before my flight..they said they would "see what they could do." They are only upon request. I told them my APPROXIMATE arrival time..they agreed I and kept them updated. I arrived about 5min late due to traffic from my estimates eta, and they said the driver had already left. I dont think this was a true because they had told me they were calling someone in for us specifically. I think they just didn't want to drive their shuttle van..that we saw parked in front. Because when we arrived they told us that they would be taking us in their personal car instead which was sketchy and scary..but I was in a hurry and didn't say anything about it..but the driver smelled terrible. I feel bad for saying that..but he did. So so bad. We had to hold our breath the 15min or so drive to the airport.

Well on the way back home I called the hotel to set up a pick up time and they said they didn't offer shuttle service. I looked back at my confirmation parking email and it clearly states they offer complimentary shuttle to airport( I paid for it the 1st time). Well I called back and asked since when do they not offer a shuttle service because it states in the email they do. They then implied they do have one and said they couldn't get it for me. Which means they lied the first time. Soo extremely unprofessional and also your car Is not protected here anyways. It's just exposed parking. No gate or cover. Just parked in front. I will never park here again for long term airport parking. I had to call a Lyft to take me back to my vehicle from the airport..which defeats the whole purpose. Paid for a ride to and from the airport...

Stay Away from this Red Roof hotel if you are a Lady

Here is my experience while staying at this place: The hotel has a manager called “Mr. Patel”. During my stay, he knocked my door and waked me up a morning, stating that he wants to check if the water is warm! Next day, he again knocked the door and said I should’ve paid 10 more dollars while checking in, he kept talking and talking until I gave him 10 bucks to leave there; I told him that I will report his unprofessional behavior and he answered he has been professional by knocking the door while he could jump into the room as “he already had the keys”!! You will be scared by staying in such an unsafe place where a “Do not disturb” sign does not have any meaning in this hotel. I did report this to the main Red Roof Guest Relations, award them of the problem and my horrible experience there, and asked for the refund of my money and here is their response: “Occasionally, we are unable to resolve a situation as a customer has requested. After reviewing your case, we regret to inform you that this appears to be one of those instances. We realize that problems will arise from time to time and are continually striving to improve the quality of our services and accommodations”! It appears that you are well aware of what’s going on in your hotels and you do consider such a problem as a routine problem! You should know providing a safe place to your customers is the most “basic” expectation that one can have while staying in a hotel, and if it’s such a common happening to your guests to feel disturbed and harassed by your staff, you better not to put your guests’ safety at risk anymore, do return their money and close the door...