Red Roof Inn Houston East - I-10 — Hotel in Houston

So we were traveling a long trip. I booked Red roof inn plus + at another location and I accidentally put the wrong red roof inn location in the gps (there is a LOT in Houston) and ended up here. It was 3am and we were already too tired to drive 20 miles back to the other one. So We decided to just stay here even though the lobby had a weird smell, but the front desk attendant was very nice and helpful. We get in the room upon first glance it looks okay. Upon further investigation the room was pretty dirty. Floors were dirty, dead spiders, hair in the bathtub, the door was broken barely latched and a decent sized space between the door and the door frame, any pest could crawl right in. Only thing that kept us safe was the top latch. The mattress cover had blood on it. We moved the mattress a little and saw so much hair maybe dog hair between the wall and bed on the bed skirt. Everything was pretty gross but the bed was comfortable so we did sleep good. We were able to sleep til 10am without outside interruptions. I always do my research on these places and I wouldn’t have chose this place on my own. I was worried about bed bugs but honestly I didn’t see any blood stains on the sheets and we were exhausted from the drive so we went straight to sleep. The bed and pillows were comfy. Sheets were clean, the blanket of course was not so I used my own. Ive been to hundreds of hotels, and I’ve never been to a hotel that bangs on the front door saying to get the heck out of the room at 11:00 on the dot.. it was pretty rude. We obviously know check out is 11 and we needed 10 extra minutes to pack as we woke up late after checking in late.. maybe they should not do that and be polite after I said can I have 10 minutes because I was finishing giving my child a shower. Acting like it’s so serious that they needed in that room at 11:00 on the dot. Pretty sure check in isn’t until 3pm. Also when we entered the parking lot of the hotel and got out to get our stuff we were approached by a man, he kept trying to talk to my husband who was trying to get my baby out the car. Strange man tried to call him over about 5 times my husband finally said what??? He’s like do you smoke cigarettes or anything? He said no. It gave me a weird feeling and I did not feel safe leaving my car down there which was packed full with our belongings. But it was very early and nothing I could do. It’s sketchy area and the other guests we saw outside in the early morning looked very questionable. But we’re thankful for the comfy bed. Morning staff was rude tho. Wouldn’t stay again. Lucky we didn’t get bit by bugs like the previous...

I was visiting Houston for my birthday weekend (me and a friend that flew in) and let me just say I have stayed in some very nice red roof inns but baby not this one .! THIS ONE .!!! 😩. This room or location looks nothing like the pics shown on the hopper app. I should have known something was wrong when they didn’t have an actual front door or front windows . The windows were boarded up from ground to roof and they had a house door as the front door. Walking in it was very dim , walls falling apart . But this room .!.?.! Smelled like cigarettes, the floor is peeling , paint chipping off the walls , the bathroom door wouldn’t close , no toiletries, burn spots was on one blanket and it was some reddish color stains on the second blanket . I already don’t like that it was 2 full size beds but whatever we needed a new room cuz the first hotel we were in didn’t have water (homewood suites by Hilton) . I would have much rather been in the nicer room with no water than be in this room at red roof inn. We actually considered sleeping in the car but we couldn’t find a dark spot with no lights in our face. We didn’t even keep our bags in the room . We stayed out as late as possible and then took blankets from my car and laid on top of our own blankets in the one bed that didn’t have stains because we were scared to touch theirs . Oh let me finish the list of wrong . The faucet in the shower was not attached to the wall, the drain was not working properly . The tub was filling up with water as the shower was running because it has a slow drain. The desk chair looks like it should have been thrown away SEVERAL years ago. The lamp had no lamp shade . The tv was dusty , refrigerator wobbling . Walls paper thin . It was a liquor store on one side of the building with a bunch of guys outside the store drunk and loud . The ONLY reason location gets 3 stars is because everything that we had planned to do was no more than 15 minutes away from the location BUT I definitely checked out of there early and went to the Aloft . I felt like my health was at risk in there and it wasn’t the most safe area. I booked this room through hopper very last minute like as in we was on the way there because of the water situation at the original hotel but it was horrible and a disaster. I didn’t like it at all and I was so distraught I didn’t even get pics of everything . It looks like a place that the street walkers and homeless people stay in for a night or 2 and /or...

My biggest complaint about this place is they lie. At the end of the check in process the clerk say and I need a $50 deposit. He proceeds to tell me that it will be refunded in two days. So after 5 days I follow up because I’ve not seen the refund. The rudest lady answers the phone, pretty sure she was eating or something when she answered. I inquire about the refund and her response is “what?” I asked her if she didn’t hear or if she didn’t understand so that I would know to either speak louder or rephrase me my inquiry. She response is, “what is you want?” So again I ask my question about the refund and she tells me, “oh you ain’t gonna see that for 10-14 business days.” Now we aren’t talking about a large sum of money but it is my money. So I ask her why would I have been told it would be refunded in two days. She says, “I don’t know. You gotta wait up to 14 business days.” Then she proceeded to hang up on me without a goodbye or anything. I guarantee you won’t see me at another Red Roof Inn no matter how tired I am. I would not recommend this place to anyone. Very poor customer service and extremely rude.

Update: I’ve still not received my refund but I finally spoke to someone who sincerely acted as if she cared, Andrea, I may have that spelled wrong actually took the time to look into my concern and found that there had been an error and the way it stood I would never receive my refund. The money had gone to a third party however this young lady was able to fix this and hopefully I’ll have the refund in the next 5-7 days. Her efforts, concern and understanding have made reconsider the horrible opinion I had developed about Red Roof Inn. Andrea should be recognized and rewarded because prior to today I had said I would never stay at any Red Roof Inn again, I had told everyone that I’ve spoken to in the past few days never to stay and I wrote a pretty tough review of the place. Thank you Andrea for your professionalism(although you should pick up the receiver when speaking on the phone it seems terribly unprofessional to talk over speaker especially with so much background noise) you made a difference and I appreciate you and all you...