Red Roof PLUS+ Washington, DC - Alexandria — Hotel in Huntington

While staying, the staff seemed friendly enough. The room was fine. Checking in and out was simple and quick. After leaving however, I received a credit card statement a couple weeks later saying that they had charged the credit card I had showed for incidentals after I was already initially charged when I booked the hotel before I stayed. I called the hotel to sort it out and talked to a friendly employee; I explained the situation and reaffirmed that I was told at check-in that my room was already paid for. He said that he saw on my account that I was double charged and he would look into it and call me back. Over a week later, I heard nothing and called back. The associate I spoke to had no clue of the incident (showing that the employees don't tell each other about issues) and she took down my information again and promised I would be contacted by the end of the week with a solution. Once again, nobody contacted me so I called back over a week later and got another employee and was also unaware of the situation. I explained it again and asked for a manager, but the associate (named Debbie) was extremely rude and told me that I couldn't speak to a manager. She also said that there was no such double charge on my account and that I must've been lying about being asked for a credit card for incidentals because apparently that hotel doesn't (which is a lie seeing as every hotel asks for a credit card for incidentals). She denied seeing any problem and said that there was no reason for me to even speak to a manager seeing as though there was actually no issue. Enraged, I asked her to take my information to pass on to the manager when she came in and she said she would do so. Around this time, I also received an email asking for a survey on my stay, which I filled out and explained the situation. Finally after over a month of no communication, the manager Kendra called me because of what I assumed was the information I have to Debbie, but she was in fact calling about the survey. Apparently after all of this time, none of her employees told her of the situation. She was very nice about all of it and said that she found that I was indeed charged twice and would reverse the payments as long as I faxed in the credit card information that I needed to be charged and then it would take 5-7 business days for the charge to be reversed on my wrongly charged card. It has now been a month since I faxed in my information and not only has my card not been credited, but I've also received no phone call and no reimbursement for this entire situation, not even a simple apology from any of the employees.

This entire mess has gone on far too long and I advise anybody looking to stay here to FIND SOMEWHERE ELSE unless you want to have to pay twice as much to stay in a second-rate motel. They will run you around in order to avoid giving you back the money they stole from you. It's probably some...

An utterly disappointing experience.

For our stay, we booked a king room with ADA accommodations. After checking in and making our way to the room, we discovered that Red Roof had canceled our ADA room and gave us a "free upgrade" to a premium king room valued at $8/night. However, when I went back to the front desk to inquire about the missing ADA facilities, the attendant seemed surprised as his system did not alert him to the change to our reserved room either. (Apparently, the previous occupants extended their stay in the one room with a walk-in shower.) In short, Red Roof modified our reservation without any notification, and the onus fell to us to inquire, not the staff to explain and apologize.

The "premium" features include: One Complimentary Snack Bag (value $10), Large Extra Pillows, Love Your Linens® Bedding, Modern Shower Head with Multiple Settings, Rest Suite Beds by Serta®, Spa-Like Bathroom, and Upgraded Coffee Experience. Of these, the only actual value was in the bedding. The "Spa-Like Bathroom" and "Shower Head with Multiple Settings" are complete fiction. The "Complimentary Snack Bag" is barely above notice, and the "Upgraded Coffee Experience" is a Keurig machine in the room instead of what I can only imagine is a 50-year-old model Mr. Coffee.

The rooms are uncarpeted, and the dirt on the floor transfers to your feet quickly. There is no cleaning service whatsoever. Red Roof does not empty trash, replace towels, make or change the bedding. When we first entered the room, a note encouraged us to tip the cleaning staff, but I could not fathom what we would be tipping for. Cleaning staff tips are for going above and beyond; for whatever reason, the standards here are far below the norms.

The front lobby is permanently closed, meaning the only interaction with the staff is through the high-security, ultra-impersonal night window. The "smoke-free" rooms clearly were not. Upon arrival, the entire building reeked of some recent cigar smoking.

Finally, the noise levels were unacceptable. The building construction amplified every movement on the floor above. I woke up in the dead of night to the sound of conversation outside our door several times. Sounds of glass-packed souped-up hot rods along the adjacent U.S. Route 1 were near-constant between midnight and 2 AM.

The difference between "premium," "superior," and "deluxe" is roughly $7/night, but in reality, it is not of any real value. (Notice that "deluxe" is the lowest level of quality - there is no "standard.") According to Business Insider, Red Roof Inn PLUS "comes in at a slightly higher price point than the standard Red Roof Inn, [and] features include additional outlets, better bedding and wood-like vinyl flooring, which is easier to keep clean than the carpet used in traditional Red Roof properties."

If this is the quality of the "slightly higher price point" , I shudder to imagine...

Location was great for staying right near national harbor, however the service was very in hospitable! Front desk dude seemed like his pants were too tight or somethiNg. My husband and I are celebrating our first anniversary. It's Memorial Day weekend so we expected a crowd and i booned at least the first night ahead so that we will be guaranteed the room. Upon arrival, there were many signs posted all over the doors about payment methods that were acceptable that was already a red flag to me, but I stay with red roof quite a few times and I am a member so I didn't let it phase me. When my husband got ready to use Apple Pay to pay, the man basically told him that he needed his ID. This was weird to me. It's never happened like this before, but nevertheless, we didn't give him a problem. We paid we stayed. The first room that they assigned to us smelled like a zoo. The second room was just OK although the hairdryer was broken. The shower sprayed water everywhere all over the floors the walls and everything but there was a dual showerhead because this room just happened to be accessible so we switch showerhead and everything worked out fine.

This morning I called for late check out about noon then after discussing it with my husband, we decided we wanted an extra night so I called down just to make sure as again it is the holiday weekend. The room will be available to be extended for a night he said yes and I told him I wanted to come and pay with my car. He basically said he would have to see my card first I said what do you mean by see it he said physically look at it I said, but it's gonna be Apple Pay. This man proceeds to tell me that I cannot pay with Apple Pay when we just paid with Apple Pay yesterday. I will not be staying at red roof inn any further. They lost a member. One thing I don't play about is my husband and our Marital holidays. It's really about the principal for me. This is supposed to be a hotel so hospitality should be involved. I explicitly explain to this man that this was our anniversary weekend upon arrival and so naturally it just blows my mind that he would give me a hard time it would make sense if our payment didn't go through yesterday or something fraudulent was going on, but that's not the case and with all the digital forms of payment, we shouldn't be forced to carry our cards in general, but also my idea is on file and my card is under my name so what does it matter how I pay as...