Sonesta Irvine John Wayne Airport — Hotel in Irvine

Right off the bat I had an issue. As soon as I walked in and I tried to check in, I had trouble. I booked through Priceline, like I do with all my travel stays, so I paid online. Once I got there they needed a card to put on file to authorize for the deposits, no problem. I tried to give them my card through Apple Pay, which they didn’t accept, no problem. So I went to the reader and they refused to let me type my card information in instead of swiping it, EVEN THOUGH THERE WAS AN OPTION ON THE SCREEN to type it in because I didn’t have the physical copy to my card, I had it on my wallet in my iPhone, and they refused to let me use the card information even though it’s the card I’d booked the hotel with. Before I could even offer to give them another card the lady behind the counter said let me go ahead and cancel your reservation for you. Extremely rude. I said, uhhhm excuse me, I didn’t say I wanted to cancel my reservation, here is another card. The woman said “it has to be in your name” Like the card wouldn’t be or something, and I said “if you would take a second to look at it, it is?So she finally booked me. Being extremely dry and short with me the entire conversation. So I finally was done with checking in, and when I got upstairs to the fifth floor, my room keys wouldn’t work. I had to go downstairs and get new ones, go alll the way back up stairs and when I got into the room I was stuck with 2 beds slightly larger than twins, when I booked a kind sized bed. I again went down to the front desk and told another man that was behind the counter that I’d booked a king sized bed, and I had twins, and he told me that I hadn’t and my reservation was for 2 twins. I showed them my confirmation email on my phone which said king, that I PAID MORE FOR and they said it wasn’t available and i had been “upgrade” to the room i had and there was nothing they could do. I finally gave up and walked up stairs and started unpacking my bag. I pulled down the bed sheets to hop in when i was done and there were USED DIRTY MOUTH GUARDS IN THE SHEETS!!!!!!! I called down stairs and told them, the lady didnt believe me, came upstairs and rolled her eyes. LIKE I WAS THE ONE INCONVENIENCING HER, then booked me another room, with 2 twin beds, AGAIN and dint even apologize about putting me in a dirty room. I wish i could upload pictures because i took some in case they didnt believe me. We got moved into our new room, and went to the bathroom shortly after and the toilet didnt work. I was moved rooms, again. The woman was so short and rude to me, like i was the one causing the problem when i was just tired from my flight and wanted to rest because this processs had taken over an hour..... move To another double twin sized room. The ac barely worked but we stayed because we were over this moving bs. The water pressure in the bathroom was very weak, the bath tub leaked, I slipped getting out even though I’d put down the Mat because it puddled in the muddle of the bathroom somehow? The walls were extremely thin we could hear people in the room next to us having very loud sex multiple times throughout the day and night and nothing was done about the noise. The front desk got mixed up, and came banging on the door at 12 in the afternoon saying i was supposed to be checked out and i was going to be charged another night when i was scheduled to be checked out the following day. The front desk gave me a wake up call at 4am, 2 different days even though we didnt ask for them??? Over all it was an extremely poor experience. Ive stayed at motel 6’s with better quality and hospitality than this place. The rooms weren’t cleaned welll, if you looked under the bed and under dressers, it was disgusting with trash, and dust. The people behind the desk were rude, every day it was something. I wont be returning and i dont suggest you waste your time or money. It looks like a nice hotel but really its cheapAlso, i was in town for a...

I don't appreciate the outrageous inaccuracies, straight out lies, & fraudulent stories with these reviews, that many people depend on planning their vacations/ get-aways, business trips, or just knowing what they are truly getting for their money. For all the references giving ratings for this hotel, I strongly suggest to randomly show up, don't announce your arrival, to get a reality check that is obviously desperately needed. This hotel IS NOT next to shopping, gas, stores, or food. There isn't any parking attendants ANYWHERE. The unmanaged parking lots are so small, making things worse with inconsiderate guests that don't know how to park, take up more than one space, or the poor lot design could be a less stressful experience, if only they had arrows, lighting, security, an attendant, etc. Upon entering, no greeting by the 2 employees that were too busy having a personal conversation & I had to wait until they finished. (I did have a reservation & not just walked in) The one girl did smile but her lack of hospitality, demeanor, & leaving out pertinent information that would have been helpful to know such as, no room service, only 2 restaurants which with the indoor pool at the hotel both closed by 8pm, would have been nice to know. By the way all the signs, statements, regarding masks, social distancing are NOT true. Your staff is either easily manipulated, scared, or doesn't care about stated rules of the hotel. There were 8 people in that lobby. When I checked in two women and 1 man violated everything, then there was myself & spouse, 2 lobby check in employees, & an employee that actually came out of a door that said SECURITY. No one did or said a thing to them! Our room had bugs on ceiling, there was something gross spilled & written on the OUTSIDE of EVERY window view (like a milkshake or coffee)... and we were on the 12th floor! I read past reviews that stated they had full refrigerators, were stocked, supplied with cups, silverware, utensils, etc... NON EXISTENT! We had 2 coffee packages & 2 disposable cups, sugar, no cream. Mirrors, floors, desks, bathroom, floors, bed, tissue boxes, cords, etc had either hand prints everywhere, food, unknown debris, & dust so thick you wanted to vomit. Our remote control for the tv had a cover & a lable stating it was there for our protection, but the entire top was ripped off. The tv would constantly scramble, blurry, screech, or the control buttons just wouldn't work. I never found out about the internet... Everytime I called the front desk the employees only responses to every question asked was, "sorry, I don't know, I'm not sure, or, "you have to come down in person"... We did find a glitter pen at the base of the bed, that got red coloring with glitter all over when stepped on. Also I couldn't see them but could feel what felt like crumbs in the bed. I have no idea what it was. Our neighbors alarm went off constantly both days. The walls are paper thin. But the BEST was the ripped curtains in bathroom, dirty tub( I know it had to be dirty because the plug was broken, you could visibly see the filth, and the tub didn't drain. So being our anniversary this weekend, at the beach all day, after my wife showered and shaved it stayed in the tub all the way to the top for hours. It was late in the night I was using our own shampoo bottle pump to try to unplug the problem for an hour, my wife fell asleep... NOT THE ROMANTIC WEEKEND I PLANNED! I never got it unplugged because I hadn't access to the main drain... It was broken!!! The bath closed feature was stuck, so my sandy self spent the night alone on the floor (because we were told no house keeping for 3 days)...(but we were only staying 2!) So I was left watching a TV that worked episodically, and if I wanted to watch a movie I had to call the front desk! No thanks! What a NIGHTMARE! I was so embarrassed, sickened, & angry. The next day I didn't say a word & I couldn't have...

Not worth 3 stars!

We will be avoiding this hotel in the future. Our stay was anything but enjoyable. We stayed 5 nights, December 27-Jan 1 Pro: comfortable bed Cons: 1- entrance to the property was confusing at first since you cannot enter from the street it is on, you have to drive through the business district it's located at 2- parking is $18 but $9 if you sign up for the rewards and can be a hassle coz of the gates 3- we weren't lucky enough to be offered any assistance with anything or friendly staff 4- was given room 931 when we checked in. As soon as we got off the 9th floor, it's was freezing. It was 40 something degrees at midnight and the door to the stairs were propped open because there was an odor. 5- after coming back to find something to eat at 1 am, we enter a room that had a horrible foul odor. We called to let them know and switch rooms. The front desk said sorry, I will have someone bring up a key to another room and hung up. No offer if we needed help moving to another room or anything. A security officer brought up our new room key. As soon as he entered our room, he said what is that terrible smell?! He was nice enough to help us move our stuff after he realized we needed help especially since we had extra stuff with a toddler. He also arranged for a fridge to be delivered to our room. Too bad with all that went in u didn't asked for his names:( We were given room 1121 which both floor and room smell much better! 6- poor services. The cleaning crew has a bad habit of leaving stuff back in our room. When the fridge was delivered, he left his dirty rag on top of the fridge. After our room was cleaned one day, the left a bottle of cleaning solution. Usually not a problem but with a toddler around, you don't want those things around. Housekeeping didn't clean our room very well. Hair is on the bathroom floor and such. 7- towels are dirty and coming apart. We usually reuse the towels 2-3 times before requesting to have them switch it out but every time we were given new towels, there were one old one that the edges were coming apart and one that has a stain or something on it. Plus bath towels are place less than a foot from the toilet seat. Not very sanitary and not within reach from the shower. 8- very noisy AC /heater unit that I had trouble sleeping. If you're a light sleeper, this is irritating

After reading all the reviews on here, we were looking forward and excited to our stay. Unfortunately we didn't have the same great services that everyone experienced. We were there for 5 days but not once were we greeted by any of the staff. There was nothing special about this hotel. Looks nice but not clean as it should be. Bring ear plugs and your own towels. I would say it is more of a 2.5...