Fairview Courts Motel — Hotel in Kankakee

Absolutely terrible customer service I was trying to get a room for the night with my best friend and we had checked in at 5:10pm and me and her left to get food we arrived back at Fairview motel at 6:20pm went to check the room out for the first time since getting it and we are checking the bed and the floor and the had a broken thermostat and walls were nasty and we find a baby roach on the floor and so we got out of the room immediately and went to the front desk/office and tried to explain that we didn’t want the room anymore and we would like a refund the man who checked us in told us no refund since it had been hours of us being there …. So we get in the car and drive down the street and we come back because we weren’t there not even two hours like could we please get a refund all for him to call the owner of the establishment down to the office all for her to tell us she does not have roaches and she call inspections every week hmmm nothing adds up here at all no place ever that “doesn’t” have roaches would have inspections every week but okay all for her to slap her hands on the counter yelling they don’t have roaches and no refund … just terrible experience 10/10 DO NOT...

This place is worse than sleeping in your car. The door had been kicked in and they pieced the door jam back together. There we dead bugs under tables. Windows had spiders and dead bugs on them. The toilet set was broke. The tub had something stained all over it. The phone was so caked with black build up you could not touch it. The bathroom door had a hole in the middle that was covered with duck tape. Someone had been smoking dope in it and left their unfinished funny cig under the tv table. The little frig was unplugged and when we looked in it the smell was disgusting. The owner ran around in his pj's and smelled of body odor. The comforter had holes burned in it. There were long black hairs in the bed. We had room 200 and had it for 20 mins and were told no refunds. This place should be condemed. Going to contact the city not letting this go...

Worst experience ever! He checked us in while wearing his pajamas, he gave us a room that had no curtains and smelled. When I told him about the room he gave us the room (directly next door to the previous room) that had cigarette burns all over the comforter, the shower looked like a prison cell, the room had spider webs in the corners, and it smelled like the previous people who resided there. Don't stay there! He also does not return your money! He says that it's not his fault and that he returns the money, when we checked the card, nothing! If you have a choice to spend $50 on a room here, or $80 at a better hotel, spend the extra $30 to save yourself the hassle of dealing with this guy and these...