Mattress Firm Kinnelon — Hotel in Kinnelon

I was in need of a top mattress for a twin bed. Not sure if this was a good idea or not but due to budget limits I was trying to be conscious of the bottom line. I went to the store on RT 23 Kinnelon and was looking around when the salesman Andy approached and asked if he could help. I explained my situation and I have to say he was more than knowledgeable about the products and gave me options I wouldn't have thought of. He showed me a few different mattresses and I apologized that I was taking so much of his time. He never lost his patience or his smile. Andy is a wonderful asset to your business. He showed me a 10" memory foam which at first I scowled at thinking it wasn't the quality I imagined...He suggested I try it and it was the one I purchased hands down. The best part of it was it was on sale within my budget so it was a WIN WIN for me.. This guy took the time and patience without being pushy and I needed to let the superiors know what a keeper he is.. Everyone is so quick to send negative comments but not when they receive service above and beyond... He was exceptional and wanted to let you know. Thank you Andy and thank you Mattress Firm.

sincerely Art &...

The store manager was great. I highly recommend going here because he sold me the bed I wanted although he did try to get me to purchase a better bed I declined and he provided me a second option which was... buy the bed you need now and if you return it in 4 months we will take it back refund you and you can use that towards a more expensive bed. I’m going to take him up on that offer and I’ll save for 4 months go back get a new bed sleep on it for 4 months and do it again.. I’ll end up with the bed I want within 8 months or so at a more cost efficient way then spending 2000 bucks all at once. I’m super grateful for this information... I took pictures of my wife and dog on the sleepys mattress cause she wouldn’t get off … every dog toy ends up on the bed as well so that’s also a reason you should buy from them, dogs love it too lol!!. He also sold me a case to ensure I kept the bed in good condition to bring it back... add to all of that, the fact that I’m Spanish from the hood and I now live in the kinnelon area I normally get treated like a criminal or discriminatively and he treated me like an actual...

Where do I begin. I have been searching for a king size matttess for our new bed. We decided we were going to buy one online until we came across Jennifer Evans from the Kinnelon store. She asked us to come in and promised us we would get the mattress that best fit our needs without spending a fortune. I was hesitant at first but decided to come in and try some beds. She had us test a number of beds and explained what the differences were between them. She also told us what to look for in a bed. She spent over 2 hours with us and was very patient. She really had a good knowledge of all the beds in the store. We finally decided on a nice beauryrest hybrid. We got a great price and she was able to work in an adjustable base. We walked out very happy. A few days later she called and said it was out of stock. She said not to worry because she will find us the same bed or one of equal or Better quality. Sure enough that’s what we got. I highly recommend Jennifer and mattress firm. She will be the reason we go back and send refferals. Thank...