Comfort Inn Near Kokomo Speedway — Hotel in Kokomo

I got a call while en route to enjoy a short vacation with my husband. We planned this trip a YEAR in advance and had everything set. I got a call around 11 am the day of my reservation to tell me that I no longer had a room—someone who had been staying for three months needed to extend their stay. Because of that, I no longer had a place to stay. The caller was borderline rude and told me there was nothing he could do and "maybe" he would call me back with another room available (yes, he literally told me maybe), but I needed to start calling around to find an alternative. Mind you, this was during the 2024 total solar eclipse, so there were very few options available at an affordable price. (Most places we called even said they had a room already taken by someone who had just walked into the Hotel). Hence, we booked a room a year in advance to avoid this situation.

My husband and I then stopped at the side of the road to start frantically looking for alternatives to our stay. I, of course, called the 1800 number to get to corporate to see if there was anything they could do to help me find an alternative place to stay (outside of sleeping in our car for the night). Thankfully, Margaux helped me, and I wonder if she raised the proper flags or finally got the attention of the GM at this location to change their mind and reinstate our reservation. I am thankful for her efforts and answering my questions as we tried to find an alternative.

I was equally flustered because the hotel or the GM didn't call us back; it was only because I was on the phone with Margaux that I found out I had my room back. This also was very close to when I was about to purchase another room and be out twice what I originally budgeted for.

When I called the Hotel to talk to GM (Sara) to confirm we had our room and there was no way it would be gone between when I spoke to her and when I checked in, she gave me the excuse that she was late coming into work and was unaware that this happened. Why would this be the norm if the employees are okay with doing this without her around?! She then told me that those extended stays would have to bunk up with each other for me to get my original room back. I don't feel that is my fault, nor should I have guilt that they had to share a room for a hotel to over-book their rooms. I doubt they had their 3 month stay booked a year in advance. (I could be wrong.) Not to mention, Sara told me that another family/stay had this same thing happen to them. I hope they got their room sorted and are as equally angry about it as we are.

When we checked in, the gentleman behind the counter was friendly. He had to leave for some time to find the GM, who looked like one of the guests. Her apology in person was less than sincere: "I'm sorry that you had that phone call," with nothing more to offer.

I will be speaking with Customer support about this whole ordeal, as I was reasonable and did my best not to raise my voice even though I felt defeated about the entire situation.

Overall, the Hotel was okay. It was a little worn down, but nothing raised red flags. We only stayed at this Hotel because no alternative was affordable to us that night or wasn't 3 hours of backtracking to get to our final destination of the Indianapolis Speedway. However, I will never stay at this Hotel again due to this whole ordeal. This whole experience made me question whether I should stay at any Comfort hotel...

My date of staying here was October 31. It was late at night at midnight or around that time, raining outside and very cold. I had waited a while to book the room because I was busy that day.And I was stranded in kokomo , i'm not from kokomo , but somehow I had gotten stuck out there and needed a place to stay. I waited too long to book the room, so I had to book a double Queen bed, which is fine by me because it is extra room. When I first walked in the hotel there was a kind man with locs in his hair and he was so well spoken and explained everything perfectly. He kept a smile on his face and was sweet to me the whole time. He really needs a raise or a higher position or something.Because he really helped me out when I needed a place to stay to crash out. And even though I came in the middle of the night , he still let me have a room. I stayed in room 224. Upstairs like I asked for. They have free wifi, furnished rooms, there was a pool , but it was closed, they had free breakfast. Plenty of coffee. I was surprised that they have an up-to-date t.V. because in my old city , we never had anything updated like that in hotels. It was a very quiet stay as well unlike the other cities that I have stayed in. I love peace and quiet. There was plenty of towels provided for me. There was plenty of hot water in the shower. The only downfall is the bed was kind of hard and the fan in the bathroom was extremely loud. But there was an alternate light. And also plenty of soap was provided for me.I know a lot of hotels only provide you with one bar of soap. Next to a gas station and plenty of restaurants. A walmart not too...

This is not a 5-star hotel; It is a Comfort Inn with FIVE STAR SERVICE! Very typical accommodations for this price range, although the beds were SUPER comfortable, and the rooms all had microwaves, coffee machines and oversized minifridges. The super service involved a gentleman named Jose Lopez. We booked two rooms for my wife, my son and I because our daughter was getting married at the Sugar Maple Barn in Kokomo, IN (see my separate review about that stellar wedding venue). Anyway, we got the wedding setup completed on Saturday morning, and in the early afternoon we checked in and got cleaned up for the 4:30 wedding. After the wedding reception (also at the Sugar Maple Barn) we headed back to the Comfort Inn, and my pickup was STUFFED with tables, coolers and tote-tubs. I was stressing out because there was one BIG banquet table that was preventing me from latching and locking my truck bed cover. I was worried that something would get stolen out of my truck bed, so when we rolled up to the Comfort Inn at 11:30 PM, I decided to ask the front desk attendant if there was somewhere that they could store my rogue table. Jose Lopez was on duty that night, and when he heard my request he immediately sprang into action and made some room in one of their downstairs storage closets. Just like that: PROBLEM SOLVED! Thanks Jose! I am confident that any of the other employees would have done the same thing, but it just happened to be Mr. Lopez that took my request, and I am grateful to him and to the Comfort Inn that hires and trains good folks like Jose Lopez.

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