Disc Replay Kokomo — Local services in Kokomo

The young girl with a mask on who helped me was very nice and apologetic and that's the only reason I added a 2nd star, but the blonde beard was loud and borderline disrespectful. It is not my fault that a disc was messed up in the cleaner that I had purchased during my visit, but I was sure treated like it while blonde beard yelled and another girl stood and stared me down. I had to show my ID twice for them to swap the game that got messed up, and my entire order was refunded to store credit then rebought with that store credit, so now my receipt shows that I bought with store credit instead of my debit card. I wasn't even shown the discs in the first place, I had to take them out of the cases and look. 2/3 came out great, the last one didn't. Luckily, the other copy was fine. This came out to be a bigger ordeal than it should have been during a...

This Disc Replay location opened up in December of 2021...💁🏻 It is an awesome place to find used Electronics, Accessories, Video Games, DVD's, Blu-Ray's, and just about any form of media that I mentioned...💯✔️ You can also find tons of other neat awesome things, such as pop culture related items, like, Funko Pops, Enamel Pins, Patches, Jewelry, Wallets, Bags and Backpacks, and just soooooo much more...👌🏼 You can also bring in all aforementioned items for in store credit and trading, or instead, if you want, they'll give you cash instead for your items that you bring them...💵 It's an awesome friendly place with a great environment and the staff are very helpful at this...

I traded some games in and when they asked cash or store credit I said store credit 5 mins later I changed my mind in one text and the cashier said I can't do that but I can ask my manager he proceeded to ask the manager and the manager said flat out no one Star unacceptable. Also I went in and bought need for speed for the PS4 went home put in my console and it didn't work so I brought it back to the same exact day with the receipts and they said they couldn't take it because it broke and I already got a warranty and so I told them about that and they said they can't take it so then what's the plan of the warranty? Terrible customer service...