Casa Laguna Hotel & Spa — Hotel in Laguna Beach

I had the “staycation” of my life here! This hotel and spa is absolutely amazing! The decor, the details, the views and the customer service are all top notch. I’ve never even written a Google review - but I had to write one about this place.

I went there for a birthday trip with my boyfriend (we share a birthday!) and I chose this location for the beautiful decor, the location and the fact that the spa has a SAUNA! The staff were incredibly kind and accommodating, filling our stay with charming details, always speaking kindly and clearly and being unobtrusively ready to help with whatever we needed. I felt they truly understood the idea of hospitality here. They made sure we had things like celebratory champagne, complimentary sangria, morning coffee, and extra water - they went the extra mile to make sure we had everything we needed! I do wish that my morning coffee had been able to be served with heavy cream, as that’s my favorite, but I made a butter coffee instead. Nonetheless, drinking a cup while sitting on our private section of the shared balcony, overlooking the ocean, was absolutely perfect. 😍 The views from the ocean-view rooms are stunning.

The hotel followed COVID-safe protocols (masks, gloves, sanitization and distancing) and every staff interaction we had was professional and pleasant. We also had a “couple’s experience” at the spa - a private wellness soak in a small jacuzzi with a view of the pool, grounds and ocean, followed by a wonderful couple’s massage - and those massage therapists are wonderfully trained! Both my partner and I felt this massage experience was among the best of our lives! I sensed some shiatsu technique, deep tissue skill and Thai massage background, and in fact, my therapist told me afterwards that she had trained in Thailand! It was so good I found myself wondering what it would be like to have this woman on staff at my imaginary estate. Sara was her name, and she is an excellent practitioner.

The sauna is amazing as well - spacious and private. The best heat is really in the middle, so although normally I might lie down and relax there, I sat up most of the time to get a better sweat. I was thrilled to find an accessible Finnish sauna in these times.

I also loved the courtyard, the chic lobby area and the colors - it’s such a beautiful, castle-like place, built in that Spanish colonial style, and it feels both old / historic and modern / new at the same time. The details are lovely.

I will be back. This experience was amazing and this place is so special, I am very excited to return someday soon for...

A very picturesque, quiet quality multi-level hotel that is perfect for a romantic getaway or to relax and decompress. Breathtaking throughout, it is a maze of greenery, flora, architecture, color, design, trickling fountains. The attention to detail is spectacular -- I could have spent hours just photographing the tiles; each room has a unique tile with number, all walkways have varied tile designs, and the colorful plates in the lobby and dining room are all unique. There are trickling fountains throughout, each unique. You can exit the hotel to street level through a number of doors, your room key works if you leave at night and doors are closed. Parking spaces are provided for all guests.

Each room has a spectacular view of the ocean, most rooms have a balcony (double-paned sliding door) with table and garden. There are full-size bottles of shampoo, conditioner, body wash, body lotion and hand soap (secured to wall but easily accessible for use), also provided are robes for spa, a beach bag with towels, iron, hairdryer and there is a desk and bed table. There is a very small closet. No chest of drawers in most rooms, but there is ample space underneath the bed table and underneath the bathroom sink. Additionally, there are snacks, bottled water and choices of wine or champagne with price list.

The spa and sauna are located down the stairs to the right of the lobby, across from the patio (which faces the pool). Appointment recommended, suggest making appointment when you make reservation. Excellent service in spa, friendly knowledgeable staff.

Take the time to check out the pool patio facing ocean! There are 5-6 tables, there is also a single table for two with a view upstairs in the tower. Perfect for a romantic or intimate lunch.

COVID protocols are in place. You must wear a mask throughout, there are wipes and sanitizer in the room. Daily room service is available, and sheets are changed every third day. The street level entrance has been closed, just pull into the parking lot and enter at the Chef's Garden.

The service here is excellent. It is smaller hotel with a lot of wow factor. You will be transported into another place, be wowed by the attention to detail and leave rejuvenated. We look forward to our next stay in warmer weather!

This is a non-smoking hotel and it is strictly enforced. Smoking is allowed outside in the driveway (you will...

Charming property but I must have visited during an off cycle. The rave reviews I read prior to booking did not match up with my experience. I was largely ignored upon arrival. The employees were busy tending to the property but seemed disinterested in me as a guest. I waited until almost 5 for my room to be ready although I noted that the majority of the hotel was actually empty. I was not given any information about the property so I felt a bit lost. There was never anyone at the front desk. I had to go searching to complain about waiting all day for my room and a young man said I should have called. I found that strange as I had been sitting in the lobby for most of the day. I managed to find the water but no one asked about refreshments. If they sold food or drink I couldn’t tell how you might go about ordering. Breakfast is included and in morning hours they have a small patio with coffee and orange juice which was nice. They have a menu you can order from with limited breakfast options. The ocean views are ok but not clearly visible. The hotel is filled with steps and uneven terrain so not easy to walk around. The decor is eclectic with plenty of seating options on different levels. I did not use the pool but it looked fine and the lounges were comfortable. I wouldn’t stay here if proximity to the beach is your objective. The walk to the beach is long and I wouldn’t want to lug a beach chair to enjoy it although I think those are provided by the hotel. There was one restaurant within walking distance but it was closed while I was there. I didn’t have a car so I felt isolated with limited options available. The trolley was not easy to use and there were long waits to use ride share. The hotel is situated in a residential area and it was a short drive to the downtown area for shops and restaurants but too far to walk. I would definitely suggest a car as it would make it easier to explore the area. Also, parking is included in the “resort” fee which would make that charge reasonable. ||Pros: Decor, high quality linens, black out window treatments, nice outdoor patios for relaxing, breakfast |Cons: Lack of service, limited food and beverage options, poor electrical outlets, door locks not functioning properly, very small rooms, noise issues,...