Famous Tate Appliance & Bedding Centers — Hotel in Largo

Update 7/1: I want to thank Andy Anderson for making this right. He went above and beyond taking over the management of my dishwasher install. Not only did he make it a priority to complete the project, he also looked for additional ways to make up for the miscommunication. Overall, I think that I had a fluke of an initial bad experience. What makes a great company is how they respond to the bad experience. I appreciate how Andy handled things and will be coming back in the future based off that.

I ordered my dishwasher in December. It is now May and they still have not fully installed the dishwasher. First they fail to tell me that the front cover and handle are sold separately. It’s like buying a car but being told the doors are sold separately after you buy it. So now I have to go over budget to have a fully functioning dishwasher. They mitigate this by covering the cost of the front panel. They then order the wrong panel. We are now into February. They then offer to install the dishwasher themselves for the inconvenience of not having a dishwasher for 3 months and having to wait for another panel. The new panel comes in. The installers don’t show up on the date of install. We are now in March. The installers then show up and don’t bring the handle. Now we wait for a handle to be ordered. We are now in April. The installers come and drop the handle. A new handle has to be ordered. It is now May. This entire time I have had to baby sit this process. Calling installers, following up with famous tates, leaving voicemails that are not returned etc. I appreciate Famous Tates stepping up and covering the install cost and the door panel. But I am not ok with being the one constantly trying to understand where things are at. It’s insane that I have waited 6months and still don’t have a fully installed dish washer. Icing on the cake is being told by the store manager today that “No offense, I have much bigger problems to work on than a handle”. Honestly, the first couple of months AJ and Sean really did a great job of handling this. I don’t know what changed that. I have been nothing but patient, understanding, and given benefit of the doubt but at this point I feel my kindness has been taken advantage of. This is not the customer service experience I expected from a company with such high reviews and I am deeply...

Be careful Tate’s delivery company employs thieves. They installed the new range. I asked them to put the old one in my car port. I told them I had a church coming to pick it up. The stove worked fine & the church was giving it to a family who didn’t have a stove. After the delivery people left I went to the carport. The stove now had blue tape on it to hold the door closed. That one delivery person had taken all the pieces he could recycle. I called the store. I was transferred to the manager Sam. He put me on the speaker. I told him what happened. And he didn’t say anything. I asked are you still there? He didn’t really say anything of consequence. Like sorry to hear that they aren’t our employees. Unfortunately there is nothing I can do. About a week later while cleaning the top of the range I had spots I couldn’t get off. Frigidaire recommends Cerama Bryte. So I bought it. It didn’t work. I called Famous Tate, Manager Sam picked up the phone. He gave me a phone number of a repair company that has a service contract with Frigidaire. A repairman came out. Saw the spot. He used the Cerama. Didn’t make the spots go away. Frigidaire told him they would send someone to do a video inspection. It was scheduled 2 weeks out. I decided to do the self cleaning program I followed all the instructions. And started the process. At one point I went into my kitchen to get a plate out of the cupboard. My painted wooden cabinet door was HOT to the touch. I went to use the metal mob and it was hotter. I called the sales woman who had written up the order. Told her what happened. I told her I didn’t want this stove. I got them to give me a credit for the warranty I purchased. I really appreciated them doing that. And then I said I wanted the other Frigidaire self cleaning that used steam. I asked her to see what we could work out. I figured I would have to pay something for this exchange. She said she would. Told me it would take sometime because Tate would have to work to work it out with Frigidaire. I called about 2 weeks later. She said she was waiting. Two weeks later I called again. My call was never returned. So now you all know that Frigidaire has poor quality control. And that Tate has no problem ignoring this senior citizen’s request. It’s now over two months since my last call. Shame on...

I’ll attempt to make this simple, we had a 12-year-old black, LG counter depth, French door refrigerator. People never seem plan for a fridge failure, and we were no different. It started to fail on Wednesday, August 2nd and we were able to get a repairman out the very next day only to find it would be cost prohibited to attempt to fix. I spent the better part of 2 days on the computer and phone hunting for a like model and I was finding the earliest I could be getting one delivered was Aug. 24 and some as late as Sept. 18th which as anyone would think, is totally ridiculous. Then I was fortunate enough to get Lane Saxton on the phone from Famous Tate of Clearwater. Right off the bat he listened to my dilemma and what our needs were and asked the right questions to get a totally clear picture of what we wanted and needed and went to work looking on his computer. He did find something but said that before he told me and got my hopes up, he wanted to check if the computer was correct and wanted to visually confirm it and asked if I could hold for a couple of minutes, to which I did. He came back to the phone and his demeanor immediate had me imagine seeing him with a big grin of his face that he had the solution to my problem. He told me that he had a counter depth, GE Profile, in black stainless steel with ice and water in the door and the very best part, asked if my wife and I could hold out until sometime on Sunday (2 days from then)? After what I was experiencing on the phone and computer for that last 16 hours, you could have knocked me over with a feather after hearing Lane say those words. We finalized the sale over the phone, and it was in our home and running in less than 46 hours from making that sale. I have been retired since 2016 and I spent 23 years in retail with the last 6 years of work selling appliances for Home Depot (who by the way, like most of the others, couldn’t help me out with this problem) and I have absolutely no reservations at all referring anybody to deal with Lane Saxton of Famous Tate of Clearwater as his skill at the ability to fully understand the customer’s needs and the follow through to get the job done is the epitome of optimal customer service which makes him a huge asset to Famous Tate of Clearwater which I hope they are fully aware of...