DoubleTree by Hilton Hotel Leominster — Hotel in Leominster

The worst Hilton property, I have ever seen! Front office Nick Roger is rude to the core!

Dirty carpet! Pillows with dog’s smell! Dusts everywhere; in the cot, furnitures, tv ,windows etc etc!

They didn’t clean bathroom for 3 days.

They didn’t bother even diamond members of Hilton and they are keen on chasing regular Hilton guests! No proper restaurant but you have to go the bar and eat in the midst of alcohol smell! This is a hell for guests who don’t drink!

Other Hilton properties provide free lounge for diamond members! This property does not even provide water bottles! When I asked for a water bottle, an angry guy nick roger behaved very rude and called the police and sent me out at midnight 12 am, by giving a tress pass complaint (misused the law)!

Keep away from this property!

Reply to your reply!

If you wish to know the truth , you can read this . If you wish to protect your staff, who committed a mistake , then it’s a different story - Though I know that’s not the way things work in the USA where truth and justice prevail.

While checking in, housekeeping policy was explained to me. Further as a Diamond member I KNOW the policy myself - housekeeping which means CLEANING including toilet cleaning MUST BE DONE if guest requests. They did not clean toilet for 3 nights! So your staffs defense that he was TRYING TO EXPLAIN hotel policy is a BLATANT LIE. Bcos I am a sober , intelligent man who needs no tuition . OK? So my request is please don’t cover up mistakes with lies. I DO NOT HARASS anyone - I am sober, calm and I gave generous tips to all the staff who served me (including 20% in the restaurant). You can check! The problem was with Nick Roger - your staff. I WAS HARASSED by him telling I will check you out , when I asked why my TOILET WAS NOT CLEANED FOR 3 DAYS. So it’s the other way round

This is most important point . Your staff DID NOT KNOW the policy. I TAUGHT HIM! He started to fumble, when I EXPLAINED the policy and he started to dig some manual to confirm it. So it is obvious HE DID NOT KNOW the policy. So it’s the other way round. Covering for inefficiency of your staff points to Managers inefficiency. The Manager didn’t train the staff.

I have a question for Hilton now. Who is the owner of DT Hilton , Leominster? The Manager or the receptionist or is it somebody else. Both manager and the staff are behaving with high handedness “This is my house . I decide what to do”. They are twisting things AGAINST HILTONS LOYAL CLIENT - ME

Finally, I ask DT Hilton, Leominster , - do you want to apologize and correct the mistakes and deal with me or do you prefer a law suit and deal with my lawyer? I am fully aware of the USA’s justice system and I know where to get justice.

I will sue you for attempted murder. I depend on my CPAP at night and you put me in a FATAL situation!

Hilton, don’t you see what’s happening in your property ? What makes you turn a blind eye to the atrocities committed in your property AGAINST YOUR GUESTS WHO PAY YOU, by YOUR STAFF WHOM YOU PAY?

What’s wrong seriously, I don’t understand! Pl note - after this incident, me and my wife cancelled all our advance bookings in Hilton for the next 2 months - mainly out of FEAR OF HARASSMENT and INSECURITY FOR LIFE. And we are using the services of other properties and giving them business , right now, in the USA. You managed to chase out a kind , generous and sober guest who treated your property and staff...

TLDR: Rooms were doublebooked, and not clean.

As they say, you only leave reviews for horrible experiences and excellent ones. Well Doubletree was a HORRIBLE experience for my family and I during my sisters wedding. I’ll start at the worst of it and work down to just simple inconvenience.

Several of our rooms were double booked including my uncles room. My uncle arrived on Thursday evening and was stsying until Saturday morning. Friday in the morning, while he was lying in the bed in his underwear, a couple opened the door with a room key. They had been given the room by the lobby staff!!! Well, it was worked out, but my uncle was horrified.

My dad had rented two rooms for two nights, one room was meant for my cousin but he couldn’t make it, but he kept it because 1. You can’t cancel two days before arriving and 2. My wife and I decided we were going to use this room for my son to nap on Friday afternoon. Well, when we went up to get the key Friday morning, they told us the room was now occupied! But, my dad had paid for it….they did end up giving him a refund, but if we hadn’t asked, would they have told us and given us a refund? Very fishy. And very inconvenient for our planning then.

The grooms parents went into their room on Thursday and the water spout was putting out brown water, the tv wasn’t working, and some other minor issues.

My sisters maid of honor entered her room after checking in to find that there was a leaking pipe in her room on Friday.

My cousins card stopped working Friday morning, and they told him they mistakenly checked him out, so they fixed it.

I booked only for Friday night. I called three weeks in advance to ask about checking in early to set up my sons oack and play for his afternoon nap. They said they would “make a note” in the system, and to call back the morning of checking in to see if a room was available for early check in. I called back morning of, and they said they didn’t know if anything would be available until 11. I came in person at 11, and nothing was available for early check in, even though apparently they start cleaning at 8:30am!

I don’t know how common this is, but room service knocked on my door at 8:35am on Saturday to see about tidying up the room. For parents of a two year old who was blessed with parents babysitting that morning so that we could sleep in after a night of drinking, this was very annoying.

Suffice to say I will NEVER stay at the doubletree in Leominster ever again, and will honestly avoid the doubletree on all...

I want to share a disappointing experience I had at one of your properties, the DoubleTree by Hilton Hotel 99 Erdman Way, Leominster, MA 01453.

First, let us understand that over the last four years, I stayed at one of your properties at least once a month sometimes twice. I did so to complete my second Master's degree through Fitchburg State University. May 16, 2019, was my graduation night.

Even though I graduated, I am continuing to take classes at the University. The University offered most of my classes at a satellite facility in Northampton, Massachusetts; however, graduation was in Fitchburg.

I stayed overnight on May 16. The reason I did this was that I have cerebral palsy and driving back to Rhode Island would have been too physically exhausting.

As part of my disability, I often have trouble swallowing I often cough and choke when I eat. I try not to draw attention to this; I wish your staff did the same.

The next day, May 17 between 9 AM and 10 AM as I was eating breakfast one of your waitresses took it upon herself to walk up to me with a dishrag or cloth used to wipe down the table and tried to wipe my face and blow my nose for me without asking. Being a 54-year-old adult man with two Masters degrees and having my face cleaned and nose blown by a stranger as if I were an infant was embarrassing and humiliating.

I am thinking about completing my doctoral program in a similar fashion which would once again require monthly hotel Stays. I am considering looking for another hotel chain that offers points without humiliating their guests.

The sad thing is that this is not my typical experience; most of Hilton's staff are professionals and respectful. However, this experience was so humiliating that it put a sour taste in my mouth for the entire chain. I am hoping that we can find a way to deal with this staff member, and compensate me for a mortifying experience following one of the most monumental...