KAY Jewelers — Local services in Leominster

Will never bring my jewelry to this location, ever ever again! Took my wedding ring in, after not being able to wear it for about 4 months due to a stone falling out and them not taking in repairs due to covid, and left being told my ring would be back 11 days later. I thought wow usually it's 14 days, sweet! The due back date came and went. After waiting 13 days I called asking if it's in and they proceeded to tell me that the older woman sent it to the wrong shop but they couldn't tell me an estimated date I would get it back. I was upset that I never recieved a phone call, email, nothing stating this mistake and that the wait time would be even longer. She said she would contact the repair center and try to get me an estimated date. Waited 2 more weeks and no calls or emails other than the original ones I got saying I'd have it back in 11 days after I dropped it off. I called again. Got the same run around, that they'd call and get me an estimated date of when I'd get it back and call me back. Waited another week, STILL NO CORRESPONDENCE OF WHEN I'M GETTING MY WEDDING RING BACK! A lady on the phone 3 weeks before had said to me, "it's going to be delayed, it's no big deal." I was furious. This isn't like a normal piece of jewelry it's my wedding ring and I have absolutely no idea when I'll get it back and nothing in writing (email) stating it'll be delayed from my original due back date. So now 4 weeks after dropping my ring off I call yet again and she said it won't be due back for 3 more days.... this is the FIRST TIME someone said there's an actual due back date. An hour and a half after I called and they told me that they called my husband's phone and said it's in! On my way there I called 10 times to confirm it is in fact in and no answer. Ridiculous! The WORST communication. I've had this ring a long time and have always brought it in every 6 months with no issues at any other location. If you care about your jewelry piece, take it to another Kay's location PLEASE. It isn't worth the hassle!!! Very...

Incredible customization ability! Came in looking for a unique carat weight and design, and they helped every step of the way making all my very specific ideas and designs come to life in a truly beautiful engagement and wedding ring! Can't speak highly enough about there professionalism, experience, and creative thinking skills! They all have an incredible amount of knowledge that they convey in a very easy to understand way and are very patient and thoughtful when It comes to hearing what you are searching for! They also are very efficient in getting work done and getting you want you want as soon as it is possible given shipping and casting requirements!! Can't thank them enough and definitely recommend you checking out the store even just to see some incredible diamonds and jewelry or to meet some incredibly genuine people who are so passionate about what they do in serving the customer to make them overjoyed with the outcome of important and significant...

I always thought I was getting a great price. I recently joined and visited a Sam's Club store and found the jewelry section. They carried everything that Kays has but for half the price. I did not realize their items can be found at other retailers. The employees are nice and professional but I cannot justify paying double the price for the same exact item that can be found at other retailers. Sure they have free cleaning and inspection but for double the price and warranties cost extra. I am sure they extra cost goes to rent for their stores in the malls and the associate's salaries. With big membership clubs the company owns their buildings and they do not have associates dedicated to the jewelry section so that is how they can offer a much...