Delta Hotels Little Rock West — Hotel in Little Rock

Consider alternative accommodation options! After we received a message that our room was ready for check-in, we were informed upon arrival that it may still dirty. The suggested alternative did not align with our reservation, so we decided to wait in a large open seating area close to the bar/restaurant until our room was ready. It was empty, and no one was around.||After about 10 minutes of waiting for clarification on the room, an incident occurred with an employee named Rodney, who, in an unprofessional manner, aggressively approached my husband with a broom, displaying unnecessary hostility. Rodney’s behavior left us bewildered and uncomfortable.||Despite our attempts to explain we were waiting for our room, Rodney's behavior remained aggressive. Notably, there were approximately 10 to 14 other open seats in the vicinity and 10 to 12 other empty tables that Rodney could have tended to, yet he chose to insert himself into my husband’s space claiming he was tending to some housekeeping. ||Our concern doesn't revolve around the act of cleaning itself; we are aware of the demands of the service industry and hospitality roles, including opening and closing duties before or after shifts. The primary issue lies in the aggressive approach of an employee. When Rodney unexpectedly charged at my husband, it prompted me to express my displeasure with his behavior. When confronted, Rodney bizarrely asked me to rate his rudeness on a scale from 10 to 20. … .. WHAT?!?!||Following this encounter, we spoke with the chief engineer, who expressed genuine concern and promised resolution, assuring a callback from the hotel manager within an hour. Unfortunately, no one contacted us. ||The room presented significant hygiene issues, including mold behind the wallpaper, unclean bathrooms with what appeared to be substantial amounts of public hair in the shower, and the unsanitary practice of refilling small lotions instead of providing replacements. The overall condition was highly unsatisfactory and fell short of basic cleanliness standards.||Our experience further soured when housekeeping entered our room without knocking or without any prior notice entry would be made.||Despite being assured of a shift change at the restaurant/bar, we encountered Rodney again during our attempt at dinner and drinks. This prompted us to reconsider our stay as the encounter made us feel uneasy and unsafe. We opted to check out immediately and secure alternative accommodations the same night. ||I share this account not to discourage, but to caution potential guests about the issues we faced. The unprofessional conduct and disregard for privacy at Delta Hotel are concerning, and I would not recommend it to others. ||In the absence of other alternatives, I strongly advise travelers to exercise caution and prioritize the protection of their valuables and privacy during their stay at Delta Hotel. I specifically recommend utilizing the additional security locks provided in the rooms. Regrettably, we failed to employ them, leading to unwarranted entry by hotel staff without prior...

Consider alternative accommodation options! After we received a message that our room was ready for check-in, we were informed upon arrival that it may still be dirty. The suggested alternative did not align with our reservation, so we decided to wait in a large open seating area close to the bar/restaurant until our room was ready. It was empty, and no one was around.

After about 10 minutes of waiting for clarification on the room, an incident occurred with an employee named Rodney, who, in an unprofessional manner, aggressively approached my husband with a broom, displaying unnecessary hostility. Rodney’s behavior left us bewildered and uncomfortable.

Despite our attempts to explain we were waiting for our room, Rodney's behavior remained aggressive. Notably, there were approximately 10 to 14 other open seats in the vicinity and 10 to 12 other empty tables that Rodney could have tended to, yet he chose to insert himself into my husband’s space claiming he was tending to some housekeeping.

Our concern doesn't revolve around the act of cleaning itself; we are aware of the demands of the service industry and hospitality roles, including opening and closing duties before or after shifts. The primary issue lies in the aggressive approach of an employee. When Rodney unexpectedly charged at my husband, it prompted me to express my displeasure with his behavior. When confronted, Rodney bizarrely asked me to rate his rudeness on a scale from 10 to 20. … .. WHAT?!?!

Following this encounter, we spoke with the chief engineer, who expressed genuine concern and promised resolution, assuring a callback from the hotel manager within an hour. Unfortunately, no one contacted us.

The room presented significant hygiene issues, including mold behind the wallpaper, unclean bathrooms with what appeared to be substantial amounts of pubic hair in the shower, and the unsanitary practice of refilling small lotions instead of providing replacements. The overall condition was highly unsatisfactory and fell short of basic cleanliness standards.

Our experience further soured when housekeeping entered our room without knocking or without any prior notice entry would be made.

Despite being assured of a shift change at the restaurant/bar, we encountered Rodney again during our attempt at dinner and drinks. This prompted us to reconsider our stay as the encounter made us feel uneasy and unsafe. We opted to check out immediately and secure alternative accommodations the same night.

I share this account not to discourage, but to caution potential guests about the issues we faced. The unprofessional conduct and disregard for privacy at Delta Hotel are concerning, and I would not recommend it to others.

In the absence of other alternatives, I strongly advise travelers to exercise caution and prioritize the protection of their valuables and privacy during their stay at Delta Hotel. I specifically recommend utilizing the additional security locks provided in the rooms. Regrettably, we failed to employ them, leading to unwarranted entry by hotel staff without prior...

I would like to make a formal complaint regarding my stay at the subject matter Delta Hotels Little Rock West. I had reserved a room for August 30, 2025 to August 31,2025. I was aware that the room would be totaling around $120.00 for the night stay. I checked in around the time between 6PM and 7PM. Upon checking in, I was advised that the room required a $200.00 deposit and the deposit will be returned to me upon checkout. I authorized the transaction and proceeded to my room with my mother and children. Around 2:30AM the temperature in the room had not cooled to the preset 70°. Readjusting the temperature to 63° as the new temperature in the room, the temperature continued to rise. Once it reached 75° at 3:30AM, I had decided to end my stay. I informed the overnight associate of the issue. She was attempted to be accommodating with a last minute room switch, which was not of convenience for me to wake four children up at that hour to switch rooms and we were anticipating an early departure. She understood and advised to speak with management on Tuesday, September 2, 2025 due to Monday being Labor Day. Tuesday morning, I check my bank account and Delta Hotel had placed two transactions on my account. One in the amount of $318.60 and another for $319.60. I called the hotel briefly before 8AM and spoke with Nadia informing of the charges. She informed me that the manager would be in at 9AM and to call back then. I called back shortly after 9AM and spoke with a “Tamara” advising of the charges. She stated that I was not seeing it correctly and that all I would be charged for is the $119.60 that was for the one night room stay. I asked why were there two charges. She advised that one was a $1.00 authorization. I advised that was not how it reflected on my account. She continued to state that it will balance out and ended the call. Briefly 10 minutes later she calls to offer a $200.00 refund however my debit card declined the transaction and to return her call to ensure proper card information or to place payment on another card. I advised Tamar that was my only banking card and that I would contact my financial institution because the two charges had placed my account in the negatives. My financial institution advised they were using the incorrect expiration date and that they had corrected the issue. However Tamar was unsuccessful in processing the refund. On Wednesday, the payment cleared and posted to my account for the amount of $319.60 with still the pending transaction of $318.60. I called the manager Tamar again who advised she attempted the refund again and was still unsuccessful. She consulted with her General Manager who advised to dispute the charge of $319.60. I have disputed the charge with my financial institution however this has been one of the most unpleasant experiences I have ever had with Marriott. It has placed me in a hardship because I now have to wait a possible 10 business day dispute process for an error that was not mine. This has really placed me in an uncomfortable situation regarding stays going forward with...