Fess Parker Wine Country Inn — Hotel in Lompoc

I'll try and make this as short as possible. My husband and I were gifted a one night spa package which included, 2 massages or facials, breakfast daily and wine tastings. We decided to add another night stay to celebrate our wedding anniversary. Unfortunately, the spa package neglected to state that this was only for the weekdays nor did it have an expiration date. By law, if it had an expiration date in the state of California we would only be guaranteed the value, not the full package (completely understandable). They did not honor the spa part of the package and seemed unwilling to meet us halfway (we did receive a small discount after I brought this up in front of another employee). The week of our stay we received an email stating that their restaurant would not be serving dinner due to a renovation for the next 2 months. Once again, I felt like the hotel could have been more accommodating. I booked this months ago and also requested a room with a bathtub. The person who I spoke with assured me that they would make a note of it. When we checked in there's was no such note. The staff didn't seem friendly at all which was really disappointing to my husband since our friends spoke so highly about this place. I was charged for the additional night stay months ago and fully mentioned this when my husband placed his card down for incidentals. While we were at dinner he was alerted through lifelock that he had been charged by the hotel for $970. Once again, the incidentals hold should've been $250. We waited until the following morning to mention it to the front desk. Nobody ever really apologized and the attitude towards us was unacceptable for an error that had entirely nothing to do with us. Sadly, we will not be staying...

We found this hotel to be the perfect setting for a quick getaway. We stayed in a Grand Spa room that was comfortable and spacious. Features included two arm chairs in a well-lit corner, a nice desk, and a fireplace. The windowed bathroom was ample sized with a large walk in shower. We stayed in the west building which is across the main street of the town from the other half of the hotel. We did not find this arrangement bothersome at all. The road is never really that busy so it is easy to cross. In addition to rooms, the west building has a small windowless gym and a very nice pool with loungers and seating areas in an attractive courtyard setting. ||The east side is where you will find a small lobby, library room, cute breakfast room, and Nella, the hotel’s popular and tasty restaurant. Upon check in we were given a booklet full of information and discounts to the local wineries and businesses. There was also a complimentary bottle of house wine in our room to enjoy. Besides a very good dinner at Nella on the front patio, the simple free breakfast hit the spot. ||We have enjoyed visiting the idyllic town of Los Olivos for years but this was our first overnight visit. Staying at the Fess Parker fit right in with the low key charming vibe of the town and enhanced our stay by providing a nice upscale bed and breakfast environment. ||There is no resort or parking fees which is a rare treat that we...

Bugs in the Bed and Zero Care from Management

Save yourself the trouble and stay anywhere else. This so-called "luxury" hotel has a major insect problem and an even bigger customer service problem.

Within an hour of checking into our spacious room, a huge insect was crawling on me in the bed. My husband found another one in the bathroom shortly after. As someone with a phobia, I was absolutely horrified.

When we complained, the staff didn't care. Their solution? A shrug and the excuse that "it's the countryside." Nobody came to look. Nobody apologized. They just moved us and considered the problem solved.

The lack of professionalism is breathtaking. I stay in this area all the time and have never experienced this at other hotels. The fact that they try to pass this off as normal is insulting. I spent the entire night anxious and unable to sleep. Do not waste your money here. The management has shown they have no interest in providing a clean, safe, or...