Best Western Burbank Airport Inn — Hotel in Los Angeles

My review is strictly based on a comparison to other Best Western locations. Overall this particular location is a dump that I would strongly recommend avoiding if at all possible. I'm born and raised in Los Angeles and even for me the surrounding area is sketchy to say the least. Probably didn't help waking up in the morning to one of the locals standing directly in front of the building screaming profanities at another individual. Parking is free but an absolute joke, there's one row of single spots and the opposite row is double parking. Meaning you're either going to be blocked in and have to wait for the front desk to move the car blocking you in or you'll have to leave your keys with the front desk and rely on them to safely move your car so the person behind can leave. There were also a couple vehicles that looked like they hadn't moved in months as if the owner was allowed to use the parking area for storage. The main lobby is clean, but the hallways smell like old carpet and uncirculated air. The rooms are (or my room anyway) designed poorly with the bathroom door located directly opposite the main door, requiring the bathroom door to be shut at all times. Shower is a tub/shower combo with a shower curtain which by today's standards isn't exactly sanitary. Both nightstands had surfaces that were chipped, with bubbling finishes and burn marks. The lamps on each nightstand have two USB ports for charging electrical devices, all four ports did not work. The head board had chips on each corner and the walls of the room could use a fresh coat of paint or at the very least a deep cleaning. Window shutters had broken slats so only about 3/4 would open at the same time. This hotel was supposedly renovated in recent years but nothing about it is modern. Light switches are old and the entire hotel is carpeted, in recent years the vast majority of hotels have switched to laminated "hardwood" floors for sanitary reasons and ease of cleaning. When the room nextdoor would run water it could be clearly heard through the pipes in the wall. The eating area on the third floor was directly above my room and I was treated to the sound of chairs banging against the floor for a little over an hour as the staff cleaned up in the morning. One of the maids for reasons unknown knocked on every door an hour before check out repeating the same phrase after each knock which could not be understood through the door. The free breakfast was absolutely horrendous and I genuinely mean horrendous. The eggs were flavorless and sitting in a pool of water, the bacon was like wet noodles, the sausage was an odd color and the entire eating area was depressing. The front desk night shift attendant was the only saving grace, he was extremely friendly and efficient. Just be aware you've been warned, this place is a dump, there are numerous hotel locations within reasonable driving distance that I know for a fact offer a better value for your money and overall experience.

Update 3-13-2020 The owner of this location responded to the above review and said that this hotel had not been renovated since it opened in 2009. I believe him based on its current condition. There are however two reasons why I was under the impression it had been recently renovated. I attached a screen shot that clearly shows it's from this locations website and was also taken the same day as this update. If you scroll all the way down to the bottom of the photo you'll see where it says NEWS FROM THE FRONT DESK, the second line directly under that begins with BRAND NEW HOTEL! This is one of the main reasons why I had booked this hotel. It however didn't take long to realize there was something wrong with that information. The second reason I thought it had been recently renovated is because I specifically asked the front desk how old the hotel was and they are the ones who informed me it had been renovated within the past couple years. So my message to the owner if you read this is stop misleading your guests and update your website, 11 years old is definitely not a...

To say I am disappointed is an understatement. I got this hotel because it had a decent price, but talk about get what you paid for.

First, I would like to say the positives. The bed was comfortable. There was good hot water in the shower. (Yeah, that’s pretty much it)

The negatives far exceed the positives. I thought it was going to be nice that my room was literally next to the breakfast buffet, but I soon saw things that made my stomach churn. The selection was lackluster. They put out eggs and bacon on a warming tray. The tray was not the issue. I could tell right off the bat that the food was microwaved. The eggs were not fresh. They were reconstituted, pre-packaged eggs that were pressed into disc shapes. The bacon was the cheapest bacon that you could buy in a grocery store. It was so thin, that I could see right through it. I could tell they were microwaved due to seeing the kitchen which is right across from the breakfast bar and the texture of the food as well. Luckily, I was not to far from Norms, where they actually make a good breakfast. The kitchen didn’t look clean either. On top of the bad breakfast experience, the handling of the food was what really making my stomach churn. I watched an employee come out and place bread out with no gloves. And she was grabbing bread by the handful. I know she was not washing her hands either and she was supposed to wear gloves anyway. My room was not clean either. There was dust everywhere. I also can tell that the fixtures were not properly taken care of. For example: The light above the mirror in the bathroom has metal brackets that were incredibly rusty and dirty. I was hoping to use the gym to get my morning workout in, but all the equipment was broken. Luckily, I was still able to walk to get some steps in. The parking lot is ridiculous.There are single parking spots, no more than 10 I think under the building. But then next to those spots are double parking spots that need the first car to pull forward and be trapped. Then the hotel says if the car that can get out is parked, you have to leave your keys with the front desk. No way am I letting a hotel worker use my car. I told them to just call me. Luckily this just happened on my last night.

In summary, you get what pay for, but when you pay $700 for 4 nights stay, you would think there would be some effort put into the place. I should’ve paid a little more to a better hotel. I will bot do...

On 10/28/2023 we checked into the Best Western Burbank Airport Inn, 7615 Lankershim Blvd, North Hollywood, CA. We consider this our favorite place for lodging with the convenient location, free parking and hot breakfast. |We checked in at approximately 3:15-3:30 pm. Our room was 321. We quickly placed our luggage into the room, hid $1,000 cash in the luggage, also placed another $1,000 cash into the safe and verified the code with me and my wife. |We left the room 1/2 hour after checking, all luggage secured with locks and placed “do not disturb” sign on door.|We came back at approximately 9:30-9:45 pm, We went to our room, from the hallway you could see our room door wide open.  Upon entering we found the room lights on and all our luggage opened and ruffled through with $1,000 cash missing from our luggage. |We then quickly tried to access the safe but we were “locked out”, someone had tried to access the safe using the wrong code too many times. |Immediately I went to the lobby, to report that our room was broken into, that cash was missing from luggage and we were now unable to access our last remaining money from the safe. |The desk clerk admitted to giving our room key to another guest “by accident and this was his fault”. He said once the guest realized that our room was occupied the guest returned the key and gave the guest another room.  |The desk clerk did call the lead maintenance who agreed to come the next day, Sunday, 10/29/2023 at 7:00 am to open the safe.|The next day at 11:15-11:30 the maintenance showed up and he got right to work. He was wonderful and by far the only person who really showed that he genuinely cared. He tried multiple keys and was unable to access the safe.  He ended up taking the safe off the wall, physically took the safe to his work area, using multiple power tools and 1 hour later, was able to successfully break...