Mattress Firm Loveland CO — Hotel in Loveland

Super excited for our purchase. This is a review on the store as we are awaiting our mattress but loved the store experience. Mattresses were easy to test and Holly our sales lady was beyond helpful. No pressure and found us the mattress we chose in their outlet store and handled our 1000 questions and 2 hours of our time to decide and mix match bases etc. Even got us financed and within budget. Next day delivery scheduled and cannot wait! Really made this process seamless. Thanks Holly! Update: I am not changing my stars yet as this may be more a warehouse discrepancy then store BUT no mattress was delivered! When I called at the end of the delivery window (taking off work, cxl doctor appointment, and removed furniture to make easier path) I was told "they could not find the mattress" . Mind blown, so since it was an outlet mattress it was no longer an option. So we went the route of a cheaper mattress "new" which Holly did make sure to price match and make changes to "reduce" out the door cost to equal the prior order BUT (yes another kicker) I went online (out of curiosity) after the reschedule and confirmed new mattress in place, to find out there is a sale and it is the same exact price but I would get a bonus $200 gift card had I done it myself. I'm hoping to have a new update tomorrow with new mattress delivered and Holly making it right with gift card included... we shall see... stars pending :/

• Update. Stars 5 to a 2 Day 3 Mattress delivered and adjustable base assembled, went fine nothing special. Definitely feel the base was not worth the cost since it seems if the mattress is not flat it moves more with a bed partner that tosses all night. Which BTW is entire reason for purchase. Not thrilled with purchase and not sure we will get gift card or more help if needed. 3 days of dealing with it all and not even the original mattresss we thought we purchased. Tired. *Update back up to 5! Holly is great and does everything she can to male things right. I assumed this with our first visit but there's so many loop holes with corporations adding fee plus fee it had me questioning the whole team. But Holly did great at rescheduling a different mattress (delivery pending) and really such a large selection it can be done. It's not an easy process but I do believe I will...

My husband and I had recently purchased a bed for our daughter through them and their simple financing program. Well we went back today because we had to throw all of our bedding and our bed out due to bed bugs. We told them this when we got there. We told them we needed a bed today so my husband and I had somewhere to sleep. We applied for the simple financing again but did not complete the final step. The manager Joshua wanted me to wait until the we found a bed we wanted..ok fine by me... So we went around and looked at beds, Joshua the whole time kept suggesting beds that would cap us out. We finally found an affordable bed that would leave enough extra for us to get other things we needed as well....when we told Josh, he then told us that they actually didnt have any of the mattresses/beds that we wanted in stock... We asked him what he did have in stock he said basically what was on the cheap sale wall.... So to end the long story we spent 3 hours at the store wasting our time looking at beds that they didnt even have. We told him and the other gentleman that worked there multiple times we needed something today... And instead of being upfront and telling us they didnt have anything in stock they just kept pushing the sale. They are not honest nor courteous to customers. I will NEVER give them my business again. But my story does have a happy ending. We went to goodwill and got a good bed with frame for a fraction of the price. So moral of the story.... Go to Mattress Firm if you want an overpriced "fancy" bed and can wait for it to be shipped to you. Otherwise go to Goodwill where you will be treated well and will get a...

If there were an option for hundreds of stars, I would select that! I recently retired after working in customer service for 50 years, so needless to say, that is SO important to me. We purchased 2 adjustable bases and 2 mattresses from Mattress Firm (Sculptor Dr.) in Loveland. When it came time to get them delivered, we were staying at a hotel and trying to coordinate this purchase with a custom made bed we were having delivered as well. This was early March, 2020. At the time, the Manager on Duty, "Desiree Taylor" was following up on our delivery. She was made aware of some potential issues and absolutely took the bull by the horns and tirelessly worked miracles.....well before we ever knew there might be a problem. On her follow-up emails to me, her name is followed by "Improving Lives One Relationship At A Time." That is one thousand percent true in her case. She was caring, compassionate, detail oriented and resourceful. Although, the original sale wasn't hers', the most important thing to her was to take care of a Mattress Firm Customer. She stayed late, coordinated delivery to our extreme satisfaction and has us convinced to be Mattress Firm customers for life. It is clearly obvious that Desiree cares about taking care of ALL Mattress Firm customers. She is truly a gem and, in my opinion, a tremendous asset to a...