Best Western Macomb Inn — Hotel in Macomb

9/1/25 - I want to provide more perspective as the Manager provided false information. The front desk clerks, Jason and Melissa both indicated the tv in the room had been non-functional for over two weeks and they were unable to get the cable company to come out to fix the cable. I think I’m going to believe the staff over the Manager. I never called the staff at the hotel incompetent. I only asked who rents out a room that is not fully functional and the only answer I received was they knew the cable was not functional for over two weeks. You implied the staff were afraid to come to our room. If that is so, I think you need to talk to your maintenance person as he came to our room on Saturday afternoon. We had no idea Jason sent him to our room. You offered to move us to another room; however, as I previously stated, we needed the two room suite as I was working while we were there in the evenings. I was up until around 1:00 am every morning we were there and the suite was necessary so my husband could sleep uninterrupted while I worked. We were offered a discount on the room if we stayed in the room. To date, there has been no refund received.

When you rent a two room hotel suite, there usually is a reason. My reason was so I could work and do homework for grad school without disturbing my husband while he sleeps as I’m up until midnight or later working. I like to have the tv on for background noise while I’m working on my computer. Well, we get checked into our room and the tv in the living room does not work. I tried to call the front desk, but the phone did not work. My husband goes down to the front desk and us find that the hotel knows the tv does not work and the Manager is not in until Monday. The hotel knew the tv did not work and it is the cable box that is not working. And get this, it has been broke for several weeks. Why are you renting a room out with a tv and phone that do not work?

Next day, we get back to the hotel and our keys do not work to get into our room. I go down to the front desk and say our keys do not work. I was asked if I extended our stay. I said no, we checked in yesterday and our reservation was for two days. She checked the system and I asked what happened to our keys? She said that the days of our stay were not entered right in the system. So, based on this, I am assuming we were locked out our room because the dates of our stay were not entered properly when we checked in. Which makes no sense to me as I booked two nights and paid for two nights.

If I could give 0 stars I would. Who rents a room that is not fully functional? Who rents out a room without a working tv or phone? Who charges full price for a room that is not fully functional? Why are customers locked out if their rooms for the dates they reserved and paid? Avoid this hotel to avoid a headache and management who are obviously more focused on making money than...

Don't stay here. receptionist is extremely rude and lies about how Expedia policies and hotel policies work. Manager lied multiple times about who refunds the money.

We made a booking online with our rewards account with Expedia, for one night. The email confirmation went through and the hotel sent the confirmation information for a completely different person. But at least we had the expedia confirmations with our names on it.

Expedia paid the hotel for the booking. So they already got paid. The manager claimed I would have to get the refund from Expedia. But after speaking to them multiple times, they tried to make the manager give me the refund, AS the location was already paid for the booking.

After calling the (best western) corporate office, they stated the policies and the manager lied. Even after the hotels are paid from 3rd party sources or bookings, the HOTEL locally is the one who is supposed to refund the money, not the booking agency.

After calling back Expedia the 2nd day. They let me know that the manager refused to pay the refund back to them as well. So not only was this manager refusing the refund to the customer, after we checked out the first day. (leaving us a refund for the 2nd day), the also refused the booking agency and wouldn't refund the money back to them either.

So now, I gotta deal with their corporate office complaints after reversing the payment from the bank for both nights and telling this hotel to go F-off. Not to mention or add that there was left over pizza all around the microwave from their last guest.

My company isn't using this...

Very unprofessional, incompetent and inconsiderate. Booked for two rooms on Booking.com with the option of “pay at property”. The day of, the hotel tried to acquire the money off of my card without me being on the property, claimed that they called my phone at 7:30am, even though I haven’t received a call from them because even with my phone number being on the website, they somehow ended up calling another person’s number whom they claimed was rude to them because they didn’t know what the hotel was talking about and didn’t reserve any rooms. So then I received an email at 12:45pm stating that they canceled my rooms. They got my right email address but called the wrong phone number even though both of them are correctly filled out on the website that you obtained them from?! Contacted booking.com and even they were appalled by the unprofessionalism and stated that they shouldn’t have done that and saw that it said “pay at property”. Mind you, I’m traveling from 5 hours away to get to this place with my family and I reserved these rooms weeks in advance just for them to tell us that our rooms were canceled and couldn’t accommodate us at all. I am highly upset and furious at this. The only good thing I can say about them is that they didn’t charge me for the rooms. Other than that, if this is how their policy works, they need to update it on the sites where people are looking to reserve and pay at the location and let it state that the the charges will be withdrawn from their accounts before arriving to the property. Just unacceptable all...