Fairfield Inn Greenville-Spartanburg Airport — Hotel in Mauldin

Terrible service and very rude General Manager 😒 ! They had put a pending hold of $657.02 on my Credit Card but wouldn't provide me with any information. None of the staff could provide any information either. When I spoke with the GM, he said he will look into it but did not. We checked out, paid for our room and received itemized bill. They still were not able to provide any information on the pending hold on my Credit Card. Then I got home and found out that they had also charged the $657.02 to my card. I called and spoke with the GM, he asked me for a reference number which we were never given. I told him so, he dropped the phone. I sent him a letter requesting itemized bills for the charges on my account, he ignored the letter and never responded. I got the Credit Card company to temporary reverse the charges. The CC company contacted the Inn and has given them 30 days to respond to the request for itemized bills or the temporary reverse will be made permanent. Their service is horrible. Do not stay there unless you are strapped and do not have any where else to stay in Greenville, SC. If you have to stay there, ask the full name of the Front Desk Clerk who checked you in, ask for itemized bill and check it very carefully; ensure that there are no pending chargeson you Credit Card. I would NOT recommend them to my worst...

The staff was very nice and very helpful. My family returned from our day out to relax together before turning it in for the night and as soon as we walked in the door and turned on the lights we saw ants around the end table lamp in the center of the room between the two beds. I went downstairs and waited in line for about 15 minutes while the concierge helped the other guests before she finally got to me and she immediately moved me to another room with my family. The night was otherwise good for me but my mother told me that the bed wasn't firm enough for her so it hurt her back. The next day I woke up to a dripping noise and noticed that it had rained all night and was still continuing to rain outside. But there was some sort of leak that allowed the rain to come through the window and leak down the window sill and drip onto the carpet. Upon further inspection on fully waking up I noticed that there was a giant water stain on the ceiling above the bed that I was sleeping in this indicates that there was a leak in the roof above my bed. I have videos that would show all things mentioned in my post. I wish whomever else that decided to stay here good luck and I hope that you have a better stay than me and...

I've stayed in 3 Mariott's so far, 1 fairfield inn and another was home suites. Mariott keeps high standards for the room upkeep. Most of them. This Location is riding on Mariott's good reputation but sincerely lacking in maintaing the standards.

1. the bed sheets are of a lower quality. Usually mariott have soft bright white bedsheets and their beds are super comfortable. This location, either the sheets were cheaper quality or needed to be updated. Not comfortable to sleep on
2. look around at the walls, they have pain scratches, discoloration, and patchworks clearly showing. I have stayed at Motel's that are in better condition
3. bathrooms are old and in need of updates. The joints/grouts appear to have been done as "patchwork" to repair some problem. What the bathroom needs is complete renovation. Jayson (front desk person) is very nice and friendly at checkin. Cant fault him If this was a motel id give it a 3 star, but since its advertised as a Mariott Property, I expect Mariott Levels of comfort. This is more like a budget motel level of quality comfort. I would skip...