Extended Stay America Select Suites - Memphis - Cordova — Hotel in Memphis

Two week stay... First (issue). I booked a room for myself, wife and daughter. (Three people!). I got two sets of towels when I checked in but asked for an extra because there was three of us. The next day I, had to take the towels to the front desk to exchange for new ones. I was informed that if I turned in three sets, I would only get two back because policy is only two sets per room. I skated by with favor a couple of times and kept my three sets but, eventually they took my third set. I had to go buy a set of towels. I don't know why they ask how many guests, if they only allow two to take showers.

Second issue. The room was SUPER HUMID! All of our clothes and items were super moist because of the high humidity in the room. Even the ac couldn't kill the humidity. There isn't even an ocean, river, lake or puddle nearby to explain the level of humidity.

Third. There are roaches. Expect them. Saw babies in the restroom the the first night and adults in the common area every night thereafter.

Fourth. The lights in the bathroom went out and I reported it. They wrote up a maintenance ticket. The next day, my wife reported it and they wrote up another ticket. I followed up the following day (because we were tired of using our phones for light) and I was advised to take one of the lamps and put it in the restroom because there was no maintenance person available at the location, so they were making due with someone else who hasn't picked up any of the three tickets (I saw all three unchecked tickets sitting there on the desk). I inquired once more the next day about it and i finally gave up. I ignored the hazard of plugging a lamp up in the bathroom, unstable on top of the back of the toilet next to the tub and just did it. They never checked on the issue until our last day (a week later). I gave them a internal rating via email and mentioned the light issue and they responded. Three staff people (manager, maintenance person and someone else) came and BARGED into my room while my wife was still in the room. They said they didn't know anyone was in there, so they did NOT even knock. My room was booked for three people and they had seen and met my wife many times (she exchanged towels several times). They said they saw me leave (alone) and they didn't "think" anyone was in the room. They had finally came to check the light a week after! They asked my wife about it and said they never knew of the issue. But they still didn't fix a thing despite seeing the large lamp sitting unstable on the back of the toilet!

Fifth. The tubs don't drain well at all. So, definitely bring some comet and a scrubber.

The sixth thing is... they charge a flat rate to have linen service (sometimes its $1.75 sometimesits $3. I paid for it the first two times but, they kept charging my wife when she brought towels to exchange. So, the next time I had to extend, I didn't request or pay for it. They charged a card that my wife used (that I did NOT use for the room or put on file for incidentals) $24 for linen service for several days. It was a mistake that they fixed immediately (refund), this didn't help the entire experience because that card was NEVER authorized for use other than a individual linen charge as I booked the room on my card. (This wasn't legal!)

The seventh thing... Tissue. You get to ask for one roll per day. No exceptions. I rolled with that for the first week (barely!). But, when they ran out of tissue one evening, I went on and bought a 6-pack so we wouldn't be stuck without any.

There was a couple more issues but, I am trying not to overkill here.

As for the service... The lady at the desk was very honest about everything and was straight with me but, there are issues with the policy and procedures and advertising. If back in town, I would take her coffee and donuts and talk but, I can't say the entire experience was good enough for me to come...

Be informed before you book this hotel. I was a long-term business guest at the Extended Stay America Memphis-Cordova until I checked out on Tuesday, November 5, 2019.

I checked out after the new Front Desk Clerk, Sheronda, told me that recently the hotel kept a dog for four days in the Front Desk Office after a guest had been evicted. She then showed me pictures of a medium-sized, golden-colored dog in the office area where linens, dishes, etc. are housed.

She also told me that other guests in one room had recently been arrested by DEA agents because they were selling drugs. She then proceeded to tell me that one of the staff had been caught going into the room of the men who were arrested for selling drugs after her shift ended.

By law, hotel management is required to inform guests of criminal activity at the hotel. The new General Manager, Mr. Robinson, did not inform me of the felonious activities at the hotel.

On Sunday, November 3rd, I met with the new General Manager, Mr. Robinson, and I told him what Sheronda had told me. He confirmed that there was a dog that was kept in the Front Desk Office; there was a drug dealing arrest at the hotel; and, a staff member was visiting this room.

The new General Manager also told me that the hotel advertises on Craigslist which I was not aware. When I checked the advertisement, it included language stating no credit check or lease required.

I informed the GM that I would be ending my reservation and checking out of the hotel on November 5th because I no longer felt safe at the hotel. We discussed and agreed upon my final balance due at check out.

I emailed the GM and cc’d the District Manager, Mr. Hamilton, a confirmation email on Monday, November 4th. I should have included the final balance due that we confirmed in my email.

On Tuesday, when I attempted to check out with Sheronda, the final balance due at checkout was higher than the one that the GM told me and showed me on Sunday.

Mr. Robinson was not there, so I reached out to him electronically. He told me that the amount was the amount he quoted, but it was not. On Sunday, he showed me the final amount, and I wrote it down.

Sheronda spoke to the District Manager, Mr. Hamilton, who agreed with Mr. Robinson, that the inflated amount was correct. After more than 30 minutes, the District Manager told Sheronda to correct my final bill.

Then, Sheronda printed out a final bill that showed that I still owed $466.44. It took her another 15-20 minutes and one of numerous phone calls to Hotel Keys to request help to walk her through the process to finally print a folio that showed a zero balance owing and a receipt for my credit card payment.

Sheronda was extremely rude and disrespectful towards me during this entire ordeal and did not apologize for my inconvenience.

I telephoned a complaint to Extended Stay America Guest Services, and I also emailed Ms. Currie, Guest Relations Manager, and asked her to forward my complaint to Tim, the Regional Vice President. Be informed before you...

Halfway House/Public Housing Unsafe - Business and Vacation Travelers Do Not Stay Here! Review of Extended Stay America - Memphis - Cordova

This is not a hotel for business or vacation travelers. There are many local residents who live here full-time. We were shocked but we should have known by all the cars in the parking lot with Tennessee license plates. We see now that many of the excellent reviews came from these guests who live in Memphis or Cordova.

It is no better than a halfway house or public housing in Memphis. Many of the residents are physically, emotionally, and mentally disabled. People who are high or drunk go in and out of the side entrances or block the entrances while they smoke in groups. We even saw employees hanging out and smoking with these long-term guests.

Residents leave their doors to their rooms open. We did not feel safe. All of the rooms are studios. Many of the rooms have five or more people living in them with many small and teenage children running up and down the hallways yelling. There is no Security.

There is no self-serve business center and the rooms are dingy and musty with worn furniture and carpet. Slow Internet and very limited cable channels. No one wants to stay in a halfway house when on vacation or on business. Stale granola bars, muffins, and some instant cereal for breakfast.

We checked out and checked into a local Marriott Fairfield Inn with kitchenette, full breakfast, fitness center, free hi-speed Wi-Fi, business center, and swimming pool which was a great deal and met our business and personal needs. We felt safe going in and out of the hotel during the day and night, and there were no roaches or barking dogs like at the Extended Stay Memphis Cordova.

When we voiced our concerns, the managers at Extended Stay spoke to us in a demeaning, abrasive, and disrespectful tone as though the accommodations were good enough for the people who had no other choice but to stay there.

We moved to the Marriott Fairfield Inn because we wanted to be treated as valued hotel guests not as despised, barely tolerated residents of a halfway house or public...