La Quinta Inn & Suites by Wyndham Memphis Airport Graceland — Hotel in Memphis

This is the absolutely WORST experience I've ever had at any hotel (and I stay approximately 40 nights a year in hotels). Due to the tornadic weather at my destination, I was routed to Memphis, TN, with my family of 4. I chose the hotel based on what I now know to be bogus reviews. The hotel is located in a very 'shady' area. Upon entrance, guests were standing outside openly smoking marijuana.

I rushed my family through the haze and quickly checked in to go to our 2 reserved "non-smoking" rooms. My husband and my room had such a strong cannabis odor, that I immediately became ill. My daughters' room toilet did not flush. They were afraid of the noises in the adjoining room, as well as the leering guests in the hallway, so they came to our room.

We quickly decided that this hotel was not safe and went down to talk with the night desk clerk. As he assisted me with finding another hotel, a man obviously on "something" entered the hotel from the entrance and began dancing wildly, while talking to himself. Neither desk clerk bothered to ask the man to leave.

In less than an hour, we secured another hotel and I requested a refund ($297 including fees) through the 3rd party agency. The customer service rep stated she would fully refund me after she speaks to the general manager, who was not working at that time of the night. I was informed that Amy would be in at 0900 this morning.

I came to the hotel at 0900 this morning to ask Amy for a refund. Amy actually admitted that the hotel was not safe and that she could not control people "smoking weed" in front of and inside of the hotel. I even sent her a video of the dancing man and told her how unsafe we felt being that anyone can walk into the property at that time of the night without key access. She appeared to empathize with me.

However, when the 3rd party customer service rep called Amy for approval of our refund, she claimed that we had spent the night there in its entirety and denied the refund. Once I was notified of the denial, I called Amy and inquired why she lied about us spending the night there, when I clearly have documentation of our Uber ride, as well as my check-in time at the other property. Amy then changed her story that the night clerk did not annotate our issue, nor check us out, AND that housekeeping said we used both rooms.

I am furious! I asked to speak to the manager of the hotel and Amy told me that she is the general manager and she didn't know who owned the hotel. What!?

I have reported this sham to Wyndham Customer Care and hope to have it resolved soon. DO NOT STAY AT THIS PROPERTY! It is neither clean or safe,...

Loud hotel and rude staff. First we asked for a quiet room. We were given one of the first floor and were assured it was quiet. It was not. The room was too close to the lobby, at 8am we were woken up by two dogs in the room next door fighting and barking, then had to listen to the staff vacuuming for the rest of the morning. The staff should have known to put us on a higher floor, at the end of a hallway, and away from dogs.

We complained to the front desk who didn’t seem care. We talked with the manager, Kim, who while I was talking kept giving me the “time out” signal with her hands so she could talk over me. She showed no signs that she wanted to listen to her customers and guests, and showed no sign she would try to correct any issues.

At first they said there was nothing they could do because we booked online. Apparently if you book online you are some kind of second class guest that doesn’t deserve a good night’s sleep and good service. I tried to explain that we tried to book by calling the hotel and were met with rude service and transferred to the central call center. The person at the call center couldn’t find the suite that we wanted and found online. A suite because they are usually quieter. By the time we worked all this out the suite room was no longer available and we booked a regular room.

We have been traveling for five weeks staying in hotels and this is the worst experience I have had with hotel staff. I have traveled a lot and have stayed at many La Quintas. I have been building reward points and showed the chain some loyalty in staying with them but apparently that means nothing to some individual managers and staff. If they had looked up may reward history though would see I should be an elite member of their rewards program but because of issues at other branches my rewards are split over two accounts. Either way, they will right off your loyalty to their chain and if you book online or if have a bad experience they will do nothing to build your confidence in the brand so if you have the option to stay at a La Quinta in another city you will feel that you will be taken care of properly.

Because of this I was late for a lunch reservation and, thus, started my 10 hour drive back to Michigan much later than planned. I had to do all this after being woken up at 8am. I needed a calm relaxing morning to prepare and this hotel failed me. And, also, they did not compensate me for my trouble…well they did give me a...

Oh, where do I even begin with this delightful tale of hotel woes? As a U.S. Extradition Agent, someone who has traveled the globe and experienced the finest accommodations, I must say that this particular establishment left much to be desired. Prepare yourself for a tale of frustration and disbelief.

Picture this: my partner and I, two strapping bodybuilders, have just completed a grueling mission of transporting a fugitive. Exhausted and in need of rest, we arrive at the hotel, hoping for a comfortable night's sleep. Oh, how naive we were!

The young lad at the front desk, bless his heart, had the audacity to book us a single queen bed. Yes, you heard that right. A single queen bed for two burly men who could probably bench press the entire hotel if we so desired. When I politely requested a two-bedroom option, he looked at me with a straight face and claimed it was their "policy" not to change rooms. Ah, yes, because I, a seasoned traveler, am unaware of the magical ability to rearrange accommodations with the simple push of a button.

Now, you would think that common sense would prevail in this situation. Two grown men sharing a queen bed? It's a comedy sketch waiting to happen. But no, this young lad had the audacity to tell me that he simply didn't care. Can you believe it? The nerve!

And let's not forget the charming ambiance of this place. I've negotiated hostage situations in hotels that were more upscale than this sorry excuse for a lodging. The itchiness I experienced during my stay still haunts me to this day. Trust me, my dear friend, save your hard-earned money and head over to the Comfort Inn next door. They understand the concept of cleanliness, customer service, and the notion that guests actually pay their salaries.

So, in conclusion, my fellow traveler, spare yourself the agony and avoid this ghastly establishment. May your future hotel experiences be filled with comfort, friendly faces, and the ability to change rooms without encountering the absurd "policies" of clueless front desk...