Cocina Mexicana Bar & Grill Millbranch Rd — Restaurant in Memphis

DO NOT EAT HERE…..Let me start by saying this place has went down to the bottom if I could give them zero stars I would.This use to be my go to spot to have a drink and sum good food but that changed today.Reason being(Bad customer service)(false advertising)(No ac).It all started when me and my friend went to Cocinas and notice a sign on the window that read 2 for 1 green tea shots(today only)so when accompanied by our waitress that was the first thing we asked about as we pointed to the sign on the window.The waitress was not aware so she went to ask her manager whom told her nothing is 2 for 1 today.Me knowing that it was false advertising I asked to speak to him and he said he wasn’t coming to our table.So I approach him asking him the same question that I asked our waitress since he refused to check on his customers and he also told me NO very rudely and also told me the sign was for weekends only but the sign clearly said today only but it was Tuesday.Me trying to give the manager the benefit of doubt saying to myself maybe he forgot to take the sign down but that wasn’t true because I was informed that other people was asking about it as well.He never tried to honor the 2 for 1 shots but he sent someone to take the sign down not before I got my picture. while taking a picture I was approached by another employee telling me that I couldn’t take pictures so I responded letting him know that this is false advertising.We didn’t order anything we left but on our way out the door they tried to give us a ticket I guess they wanted us to pay for the water I was in disbelief y’all this is terrible.The employees are unhappy working with no pay for over a month no Ac and a manager that they are afraid to talk to because he is so rude and unprofessional.This place don’t care about no one not even their own employees so don’t give them your hard earned money they...

Well my mom wanted Mexican food and wanted to come here because other relatives had been. The restaurant sits right off the freeway so don’t drive fast or you will pass it. When we entered I told hostess we had a party of 6 so immediately she stated we needed to leave a card on file. Never have I been asked this but my look of confusion led the second hostess to tell her it was ok because I had kids with me. Now here come the grit with a part of 6 or more they auto charge 18% gratuity which I don’t mind but please provide EXCELLENT service. The waiter must knew he was going to be tipped regardless because he was a complete jacka$$. He was talking to us as if we didn’t have a clue or as if we clearly couldnt read the menu. I asked for the fajitas with no tomatoes he told me it doesn’t come with tomatoes I told him is says it on the menu he replied that’s just the pico that has tomatoes I stated well on the menu it says the dish has it in there. Lawd and behold when food came big chunks of tomatoes all in it I informed him and he insulted my intelligence and said that it was red peppers no sir it’s tomato’s other than that the cheese dip was cold and thin and sodas were not refilled timely. He was slow back and from our table and I really feel like because he knew he already had a tip. The bought my 5year old soda in a huge cup with no lid and of course he split it so I don’t know if they have kids cup Never have I ever had a bad experience in a Mexican restaurant. I try not to determine service by demographics but I’m assuming due to the area they treat all patrons the same with a lack of respect and poor service. I will NEVER return again. And I will see that anyone I know never returns don’t Pay your hard earned money in establishments...

I had such a terrible experience at this place and will never go back. First and last time attending for dinner. This place has slave like conditions. First off, my family went to this place for a quick dinner. We sat down and the waiter took 25 mins to even greet and wait on us. I asked about a drink; I don’t drink, the waiter told me the drink in question was not strong. The waiter brought me a beverage that was very strong and not made correctly. I told the waiter I wanted a lemonade instead of bring a side of juice non alcoholic. They brought the manager to discuss the drink and they were very hostile about the drink and nasty about the drink and basically insisted I keep the drink. I just said okay and I left it on the table untouched. Then they brought my mom a shrimp plate that the shrimp were practically burnt. My mom asked could they remake the shrimp. They took her plate and told us they would no longer serve us because we informed them the shrimp was burnt and the drink was not made good. They were hostile with us about it. Secondly, there is no air conditioner in this place. It’s very hot and the workers were complaining about the owners not fixing the air for extended period and we are in the middle of the hottest summer. Additionally, the waiters were complaining about not getting paid appeared uncertain about when they would get paid and appeared very upset as I couldn’t even imagine dealing with rude management, working in no air, and not getting paid. The worker even stated she asked her superiors when were they going to be paid and she stated the management told her to find another job if she is looking get paid anytime soon. This place is just bad and I will not support a place like this spending my money...