Wyndham Midland Downtown — Hotel in Midland

Under new management now (I hear). I used to LOVE coming here. Upon arrival the young lady had a attitude and told me she couldn't help me I needed to see the manager next to her (she was with someone). But the person right after me, she spoke so harshly to the man I felt bad for him. The sad thing, the manager heard her and literally turned and looked at her because it was so harshly. When I was able to speak with the manager she stated that my room was not ready and to give her a moment someone was up there cleaning it. During this time I went down the street to the restaurant to spend some time. (Let me say, I got into town at 3:45). I spent nearly an hour at the restaurant thinking it was enough time. Got back to the front desk to be told that it was still not ready and that it would be 20 min but she would bring my key to another room (as I was visiting someone there for the event for the weekend). 20 minutes goes by and still nothing. I finally went back to the desk around 5:20 only to wait another 10 min before I could get a key.

Went down for breakfast the next morning (it was only one couple in there). They no longer do buffet so I take a look at the menu and drink coffee. Didn't find anything on the menu so I decided I will cover the charge for my coffee and go to a restaurant that I know of that will serve what I need. As I head to the counter the waitress almost ran me over heading that way herself only to walk away and I stood there for 20 min waiting for her to come back to ring me up. Not sure who is running that hotel now but customer service is not IT...

Stayed here many times under DoubleTree - was disappointed with this stay under new ownership. Had a suite for the weekend and had no hot water in our shower and very low water pressure. We repeatedly reported it with no resolve. 3 days of cold showers was unacceptable with no apology offered. They didn’t even offer to move us to a different suite. The response we got yesterday was “I’ve already had 3 calls this morning about people not having hot water, this is ridiculous.” Last night neither of my room keys worked for the room so we went back down to the front desk. My husband whose name wasn’t even on my reservation took the room key to the front desk to report it wasn’t working. Mind you, it had a note taped on the card with my room number. He was given a 2 updated cards to my room without his identity being asked. That’s a HUGE safety issue. What if someone had found my card and was then issued access to my room? We tried to speak to a manager at checkout this morning and was told there wasn’t one. The coffee bar was not open this morning either. Really hope they get it together or I’ll be finding somewhere else to stay on my future frequent visits. I’ll pay more money to at the very least get hot water...

Recently booked the room and the rooms were not at all as per the description mentioned in the website. AC not working properly making loud sound. Exhaust not working in Restrooms. Smelly beds No Microwave No Refrigerator No Towels And to add to this, requested for the refund and it got initiated but waiting for the amount since last 30 days. Whenever I call Booking.com they say they want a written confirmation from the property and the Manager should reply to the mail sent. When called the property to speak with the manager, never able to have a word with the manager. Daily getting the same reply from the person in Reception that the manager is not at the property or manager is busy with guests and never reverted to the call. Now also while updating the review still on hold for the manager since last 70 minutes unable to speak to the manager. Cant understand why the manager is taking such a long time to just reply to booking.com about the refund status. Its not the first time that I booked for Wyndham, all my stays are generally with Wyndham only and never faced this much of problem with any of the Wyndham...