1st time patronizing this business. I walk in & the waitress acted as if I was in the wrong restaurant. The bartender Bob gave me vibes as if he didn't want to serve me. So now I'm starting to get a bad feeling that this is a racist establishment. I ordered the cranberry juice. I received it with no straw. As you can see in the picture, there are several male patrons at the bathroom and they all have straws in their drinks. I ordered the seafood platter. The catfish are not whole fillets, it's catfish strips instead. I also wanted a house salad with ranch but Bob stated they only have vinaigrette dressing. As I was waiting for my food, I saw a waitress take a customer a salad. I stopped him and inquired about what kind it was. He stated a house salad with Italian dressing. Bob stopped the waiter and asked him what I wanted with him. I had finished my cranberry drink and was waiting to get another bottle of cranberry juice but Bob wasn't attentive to ME but he was attentive to the other patrons. I placed my order with him for a house salad with Italian dressing. Later on Bob sat a brown bag near me, naturally I assumed it was a customer's To Go order. After being subjected to Bob's racist behavior, I decided I was ready to go. I asked for my food bill and I noticed I was charged the house salad. I asked him where was the house salad I never received? He put his hand on the brown bag and stated this is it. I never asked for a To Go house salad. I wanted to eat the house salad with my meal. For $26 i received 2 catfish fillet strips, 4 shrimps, and fried crawfish, and baked potato.....PATHETIC!!!. I know alot of racism exist in Texas but it this restaurant don't want Blacks or people of color to patronize them, then they need to put a sign out front stating FOR: WHITES ONLY!!! No point in being a undercover racist, let it be fully known. I do not recommend this business. If you are black or brown skinned, your business is definitely not wanted here. I definitely will...
Read moreMy partner and I came here for a late lunch, the appetizers were good, the sauces for the fried mushrooms were an odd combination and they had a Spicer sauce that I feel didn't compliment the food well. The cheese bites were excellent, it felt like like I was eating a piece of pizza with each one in the best way possible. Unfortunately from the moment we walked in it felt like we were intruders into the restraunt. The environment was dark, in a good way, and overall quiet. Unfortunately the tables we were sat at were also extremely close together, there was no sense of privacy at all. Our items were repeatedly given to us several minutes after they were ordered, where as guests who arrived after us got them immediately. Repeated thank yous went ignored, but were responded to when others around us said them. It just felt that since we were a "younger" couple we weren't given proper service. When we got our actual orders, the catfish and baked potato I got were very bland, I could visibly see some seasoning they used but I couldn't taste it at all. The shrimp chimichurri was also loaded with oil, way way more than it should have. Part of the bed of rice it was sitting on was floating, not a good sign for the flavor or your stomach later in the night. When my partner asked to get it remade the waitress said "Well, the Chimichurri sauce is made with oil, it's going to look like that." She did then suggest that the shrimp and remaining sauce be out over a new bed of rice, which was a great suggestion. The flavor was immaculate and tasted excellent.
Overall the lack of flavor or proper combination of flavors made the meal lesser, and the service overall felt like we were being spited for some faux...
Read moreA total mess from a customer service standpoint. Walk in, no host, no one taking names for seating, giving anyone an idea of how long the wait will be, just a notebook that people (some, not all) assume they sign into. Occasionally a server will check the list, then pick some random person/group to seat. Being a party of 1, I watched several parties that arrived after me get seated. No rhyme or reason to the process, not a good first impression. 30+ minutes to get seated, and being a busy place, I understand, but at least have someone keep those who are waiting at least a little informed.
Server taking my order is pleasant and friendly, order a glass of wine, takes forever, blames the bartender for being slow. I order food, I'm asked "salad and bread?", said in a way that I believe many would think it comes with the meal, so I didn't ask. I order, told I can substitute the offered side, no up charge mentioned.
Food arrives, a little slow, but tolerable. I had quail, and as noted in the rating, food was a solid 4.
Get the check, and there is a 5 dollar charge for salad (for one person, a small bowl of lettuce, tomatoes, and dressing), a 2 dollar charge for side dish, and, I'm charged for a more expensive glass of wine. I bring it to the server's attention, he blames it being noisy and hard to hear properly, and adjusts the bill for the wine.
A classic example how poor service, apart from the food, start to finish, will definitely keep me...
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