Best Inn Montebello — Hotel in Montebello

TL;DR: Strongly advise against this hotel. The experience was marred by faulty room access, indifferent staff, unsanitary conditions, and a general sense of insecurity. Although affordable, the stress and discomfort far outweigh any cost benefits.

Check-in Complications: After a long 8-hour drive to SoCal, I discovered that the keys to my room didn't work. This led to three frustrating trips back and forth from the room to the office, seeking a solution.

Key Lock Failure: The key lock to my room was out of order, a fact only discovered after multiple failed attempts to enter. This issue left me unable to access my room where I had stored all my valuables and work-related items.

Uncooperative Staff: Initially, the front desk staff seemed to dodge my questions and appeared unwilling to assist. It was only after I pulled my phone and started recording the interaction on my phone, insisting on not being ignored, that they took action.

Dramatic Entry: Past 2 AM, the staff had to bang on the window and break it. I had to climb through a broken window just to retrieve my possessions.

Room Change and Refund: After the window incident, I was assigned a new room. Though I did receive a refund for the first night, it hardly compensated for the ordeal.

Poor Room Quality: The bed in the new room was incredibly squeaky and had a distinct, unwashed odor, suggesting poor hygiene standards.

Unsanitary Bathroom: The bathroom's cleanliness was questionable, highlighted by a roach encounter while using the toilet.

Sketchy Environment: The motel, admittedly cheap, seemed to house some long-term residents who contributed to an...

I booked this motel based on the reviews. I just want to know who wrote these reviews...employees? I will give that the room smelled clean and appeared clean but the handwriting on the wall...literally...was still there under marginal painting. Not only was there writing but there was red splatter marks that had not been painted over. There was poor patching of damaged walls and doors. The staff was obviously hiding something when she lied to a woman who wanted to switch to a non smoking room because her non smoking room smelled like smoke. My husband was present during this conversation as well as a gentleman who had called, just minutes prior, to see if a vacancy was available; the clerk told the man there were many vacancies available. My husband and I have limited ambulation and we had reserved a bottom floor but she said she didn't have the information and when we showed her the reservation slip she said there no bottom rooms available and were placed at the second floor-no elevators. Washington blvd is a very busy street so if you are wanting quite...look elsewhere. The bed was very hard, the pillows soft, there were cigarette holes in sheet and if you want television with maybe 3 english speaking channels then this is the place for you. We were there two nights for a family reunion in town but never, never again. I've stayed in some poor hotels but this is the worst. Please be truthful when posting because people, like me, trust...

Called to make a reservation and was told I had to make reservation online if I was making it for someone else. when the gentleman I made the reservation for with my credit card arrived, they refused to let him stay. I called and the lady told me that we had a conversation over the phone and she had explained to me that I had to sign a paper. I told her we never had such conversation. She then to'd me she had the conversation with a man. I asked her her name and she murmured something, I told he to spell it and she said XIV. I asked how was I going to get my money back and she yelled , I don't know. I hung up the phone . I will never ever stay or recommend anyone to stay at this hotel. I understand she has to follow rules . She was not accommodating or even a little nice. Oh and according to her there was...