El Zipote Pupuseria — Restaurant in Montebello

I have given this establishment several opportunities to improve, visiting on multiple occasions, but unfortunately, the experience continues to decline. I am genuinely concerned about the health and safety standards here and intend to file a formal complaint with the health department.

The food is often undercooked, and I’ve observed a lack of proper hygiene practices among staff — including handling both money and food without gloves. This raises serious concerns about food safety. The overall cleanliness of the restaurant does not meet acceptable standards.

In addition, customer service has been consistently poor. The individuals answering the phone and serving customers have been unprofessional and, at times, disrespectful. It appears that management is not addressing these ongoing issues or taking accountability for the repeated negative feedback shared by many customers online.

Parents should also exercise caution when visiting with children, as I have observed questionable activity and intoxicated individuals near the restroom area, which creates an unsafe environment.

I strongly recommend that the owner re-evaluate the staff, food handling procedures, and overall management practices. Until significant improvements are made, I would not recommend...

I didn't what to expect when I chose this hole in the wall place for breakfast. I'm salvy and was craving salvy food. The food has a very authentic taste. The plates are massive so beware. 2 people can eat 1 desayuno salvadoreño, trust me. The desayuno came with salvy style tortillas. Yum! We ordered an aperitivo as well and it was still alot of food, again, enough for 1 person. The yuca con chicharron was nice and crispy. I'm very picky with pupusas and was surprised they were good and crispy too. The prices were reasonable for the amoun of food you're served. I would come back here! The only complaint I have is we sat in the back corner and there was a bit of a funky smell. Other than that this place was...

Riquisimas pupusas. Without compare queso con Loroco our all-time favorite ordered yuca con chicharrón but got camarón instead hence the four stars (through grub hub) Will def order again. That is how good they're are. Keep up the GOOD WORK El Zipote 03/12/23 update: Thank you to Lucy for correcting the error of your co-workers. You handled this professionally and courteously. My family and i greatly appreciate your leadership. El zipote should be PROUD to have yo as part of their team. Again, MUCHAS ...