Hampton Inn Moss Point Pascagoula — Hotel in Moss Point

When we booked this room, which we did online, ahead of time, on the Hampton Inn site, there were still lots of rooms to choose from and we got to have our pick of room-type. This detail is important for reasons that'll become apparent in a bit ... ||After checking in, we realized that—and this is going to sound unbelievable but we lived it—are you ready? (Because I still am not.) THE BATHROOM HAD NO DOOR. I thought for sure I just couldn't find it ... some hotels under the Hilton brand favor those sliding doors ... but no. There really just was NO DOOR.||We made it work, though we are not one of those families who ::bathroom stuff:: in front of one another. We had to coordinate, it went kinda like, 'Hey, stay over here / don't come around the corner / I have to __ ' every time one of us needed the facilities. Yes, it's as ridiculous as it sounds.||Yes, we notified the front desk, of course.|The response?|"Yea, I know. YOU LUCKY YOU GOT A ROOM / WE FULL-UP!!! You lucky you even got a room at all!!" was angrily shouted at us, with a lot of attitude. (We looked at each other like, 'Is this really happening right now?!' and moved on, both a little unsure whether it was real. We had, of course, assumed they hadn't realized that room was missing its door, until this moment. So we were alerting them, not so much as a complaint, but because we genuinely thought they should know.)||Again, there were plenty of rooms avail when we'd made the res just hours before. I'm not sure why the attitude, as if we were doing something wrong by having the audacity to rent a room ...? I don't know. We needed a place to sleep and made it work ... I still alternate between struggling to believe this ACTUAL EXPERIENCE and laughing about it.||Generally speaking, the room was very run-down, could've used a refurb. No biggie on that end, just not gorgeous or anything.||(And yes, we're HH members, 'diamond' level at the time of this stay, for anyone wondering.)||Anyway, we obviously survived. Probably if asked though, I'd say: stay here at your own risk, I guess. And maybe don't even expect basic, first-world-country living standards, like a...

If you find yourself in Moss Point, MS, we would recommend that you do not stay at the Hampton Inn there for the following reasons.|We have been Hilton Hhonors Diamond Members for decades and have stayed in properties worldwide. Within the past couple of years we have been noticing a severe decline in Hilton customer service here in the U.S. Yesterday, I believe we found the absolute worst Hampton Inn ever in Moss Point, Mississippi.  |Our room was not up to livable standards, let alone Hilton standards. The air conditioner took very little moisture out of the room, so everything was slightly damp and showing signs of mold.  |The fitted bedsheets did not fit the bed, as they kept slipping off all night long.  |The pillows were small and uncomfortable, and were not of hotel quality...more like something you would find at your Grandma's house that she had been using for the past 30 years.  |The front desk clerk on evening shift when we checked in was extremely rude and made no effort to hide the fact that she could care less about whether we had a pleasant stay or not.  |She made changes to our Hhonors account (MyStay) without our knowledge or permission and then indirectly accused us of lying when we told her what we knew were our MyStay choices, but were not because she readily admitted "I just changed it" (a direct quote).|Since she took it upon herself to change choices on MyStay information, what is she doing with our credit card and personal data??|We asked for our money back so we could go somewhere else, but the desk clerk just shrugged her shoulders and told us we could take it up with the Manager in the morning...she was done with us. We were just looking for a clean place to spend the night, not a free place.|We choose Hampton Inns when we are on the road because they have always been the gold standard for a very nice hotel at a reasonable price; however, this no longer seems to be the case.  |Be aware and be advised, this Hilton property is dismal and the 100% Satisfaction Guarantee...

Booked on Expedia, the next day after I left the hotel I noticed a charge on my credit card for the rate of the room.

I called the hotel and they informend me that the Expedia virtual card didn't go through so they had charged my deposit card for the room rate. This is unacceptable, the hotel should have contacted me regarding this before automatically charging my deposit card, especially considering when the payment went out I was eating breakfast at the hotel right in front of the front desk. I contacted Expedia who contacted the hotel who allegedly admitted their mistake and told Expedia a refund would be issused within 7-10 days.

I left my card details on file for "incidentals", an error of the original payment card is not an incidental, and therfore many would consider the hotel taking whatever they want without my authority from my credit card to be fraud.

I called the hotel again, when I asked them to confirm the refund would be issued the lady on the phone simply answered 'yes', and provided no apology or admission of error for comitting credit card fraud against me. And no apology for the inconvenience of having my hard-earned money unavailable to me for 7-10 days while the refund is processed due to their error.

On top of this the tap at the sink only had hot water, and the shower would only stay warm for 30 seconds before going cold, the only way to fix the shower was to turn it off and back on again to get warm water for another 30 seconds. As others mentioned in their reviews the hotel is very dated.

This establishment should be embarassed to call itself part of the Hilton brand. I've stayed in better Motel 6s with friendlier more attentive staff.

Avoid...