Residence Inn by Marriott Boston Needham — Hotel in Needham

Really nice service! Good experience with expectations set vs other options in area and based on prior reviews. In particular: such nice front staff. I only interacted twice but walked by few times and heard others complimenting them as well. I think many of the guests aren’t the type to be online, so perhaps skewed perception from below? hotel itself was nice lobby, clean, decent room, very quiet (compared to residence and Sheraton down street), and surprisingly good breakfast- so much better than homewood - residence inn had the expensive Greek yogurt in both brands, and full array of options for adults and kids and mostly equivalent to what you’d chose for yourself for breakfast. Ironically only comment I overheard was a man asking for bread for toast (there were bagels and nice English muffins instead), so a package of bread could be easy solution there haha. Also some grandparents waiting on waffle maker for a while- I bet adding in another hot station ready made of pancakes would be a hit but generally amazing and better than cafes!

In terms of location: I’m local (went for night just to get work done), so was all good for me, and most know what to expect or there for reason. I do think would go long way for random grandparents type guests to have clear walking paths to cutler, Panera etc (I crossed paths with an old couple who were sent to a sub place from front desk that was shuttered end of July.. 5 months ago… I didn’t want to contradict but I did inquire to front desk after they walked away hotel hadn’t been informed of their closing, and that person mentioned she had last week off lol… but she was so nice so not her fault.) Again, the couple wasn’t even upset, they had adventure. Everyone seems to love the staff there since they are so nice to the guests (was my experience as well), so perhaps just managerial effort to put together better recs, particularly since lots of nicer older couples trying to walk locally (which is tough but doable).

Overall: Check in and check out- super easy and nice. Food: better than residence inn and non-existent options at Sheraton on same street.

Tips to management to set yourself apart from local competitors and repeat clients: upgraded TVs that link to Netflix etc like other spots; a day pass option (was flexible for late checkout but given nature of folks stay in that area, I noticed many around till 5-6, so could have one for $25 for extension of overnight guests till 6 on vacant room, or $50 a day for a 10am-6pm (or 12-8) on empty rooms (seems to be many!) I know it’s cleaning service issue but would incrementally increase revenue overall (especially for locals with pool… which sat empty till 4pm…).

Another idea: a hybrid “room service” option (just partner up few lunch spots like Pressed cafe, Panera, and few on that strip that aren’t walkable for a hybrid model of them placing the order through u, u do Grubhub or Uber eats order, charge to them, and have driver bring up to room? Again - think lots of folks feel isolated there if don’t know area so may help. Could offer Spiga and district 118 for dinner (partnership with taking small cut for increased revenue of deliveries there? No extra staff needed).

Anyway, again, these just ideas for future.

Overall, this is great spot for travelers coming to area. I usually like Homewood better, but comparing the two on the street- this one was superior in terms of breakfast, front desk staff, flexibility, room noise level, respectful guests, and lots...

Outstanding Hospitality at Residence Inn Needham – A Five-Star Experience

During my recent stay at the Residence Inn in Needham, I was thoroughly impressed by Jeff, Rachele, and Lisa !!! The exceptional hospitality and top-tier service provided by the staff. From the moment I walked through the doors, it was evident that guest satisfaction was their top priority. Lisa truly went above and beyond during my stay!!

Warm Welcome & Check-In Experience

The front desk team set the tone for my stay with their friendly demeanor and efficiency. Despite arriving late in the evening, I was greeted with a genuine smile and a warm welcome. The check-in process was seamless, and the staff took the time to ensure I had all the necessary information about the hotel’s amenities, breakfast hours, and local recommendations. They even inquired about any special preferences, which demonstrated a personal touch that is often lacking in larger hotel chains.

Comfortable & Well-Appointed Suites

The room exceeded my expectations in both comfort and cleanliness. The spacious suite was impeccably maintained, with a cozy bed, a fully equipped kitchenette, and a well-lit workspace—ideal for both leisure and business travelers. Housekeeping was outstanding, ensuring that my room was spotless each day without being intrusive. The attention to detail, such as neatly arranged toiletries and fresh towels, made the stay even more pleasant.

Exceptional Customer Service

One of the standout aspects of my stay was the level of attentiveness from the staff. Whether it was the concierge recommending fantastic dining spots or housekeeping accommodating a last-minute request, every interaction felt personalized and genuine. The staff truly went above and beyond to make guests feel at home.

Breakfast & Dining Experience

The complimentary breakfast was another highlight. The variety of options, from hot eggs and sausage to fresh fruit and yogurt, catered to different dietary preferences. The breakfast staff was incredibly accommodating, ensuring that all stations were stocked and guests were well taken care of.

Amenities & Overall Atmosphere

The hotel boasts fantastic amenities, including a well-maintained fitness center and a cozy lounge area. The common spaces were inviting, providing a comfortable environment for both relaxation and productivity.

Final Thoughts

The Residence Inn in Needham excels in providing a warm, welcoming atmosphere with outstanding hospitality. The staff’s dedication to guest satisfaction, combined with the hotel’s well-maintained facilities, made for an unforgettable experience. I highly recommend this location for anyone seeking a comfortable, customer-focused stay...

My favorite hotel since 2016, and now I'll never go back even if they do fix all the issues - the staff pretended to care, but like another reviewer said, the woman at the front desk turned to stare into her phone at some point late in my stay in the middle of us talking about. I guess they truly don't care, and that hotel used to be my favorite since 2016, and I'll never go back.||I've been a guest at this hotel since 2016, and I loved it - now I will never go back. The rug in my room (221) was so nasty it was actually sticky. They offered me two other rooms - the first was 332, and the rug in there was even worse, because the rug actually had a visible gooey stain in the middle of the floor, and it was sticky (yes I touched it). I even took off my shoes to feel if the carpet was sticky everywhere, and it was. I just told them I didn't want to see the third room, I would stay in the same room but I wanted a bunch of bath towels to cover the entire floor. Other than that, the other stuff was insignificant - ice maker in frig doesn't work (that was always hit or miss, but more frequently miss lately), and some stuff was loose (towel rack in bathroom, light fixture).||When I stayed there in April 2024, I was in room 412 and had no complaints (other than the ice maker in that frig also didn't work). I guess I got lucky. September 2024 I found out what everyone was really complaining about and it was worse than I thought from just reading those reviews. I read them, thought of going to a different hotel, but I figured I'd take my chances because I thought the hotel was so much better than the others, and the rooms were bigger and nicer. But wow did I regret it.||And they didn't even tell you they really do charge a $10 parking fee, it was on the invoice when I got the email the day I left - I just didn't look at it before I left, and would have known already that there's nothing worth trying with the staff - it just added insult to injury.||The staff pretended to care. They told me the room I was in was overdue for a carpet shampoo, but seriously??? And I understand why so many reviews mention Marriot brand - the excuse for any complaint like that is "we've been pleading with corporate to do something, but they are just dragging their feet" so the staff just says "it's not our fault" - and if it's not their fault, there's nothing they can do to fix it, so...||And to top it all off, you can't even call the hotel directly any longer - you can only get a call center.||That hotel went so far downhill that I am so disgusted, I am NEVER GOING BACK - STICKY FLOORS...