White Lotus Home - Retail, Private Label & Wholesale of Organic Mattresses, PIllows & Bedding — Hotel in New Brunswick

(see below for update) I really wanted to love my White Lotus mattress, but after three years, it's just not cutting it, and I'm at my wit's end.

In fairness, it was very comfortable and supportive for the first 6-9 months I slept on it. However, it soon began to develop a dip in the middle from my most common sleeping position and became increasingly uncomfortable to sleep on.

Despite the fact I maintained perfect care of this mattress as directed - sitting on top of a wooden slatted platform, flipping and rotating regularly, and avoiding any moisture or damage, the problem persists. I even tried intentionally trying to sleep closer to the edge of the bed, and shifting it slightly on the platform; I've also been sleeping with a partner for the last 6 months or so, and the dip is only bigger and deeper. He wakes up with back pain and I wake up with incredibly tight hips.

White Lotus IS an affordable clean bedding option, and this mattress (the Dreamton) did provide me with great sleep for a little while. I think we will repurpose it into a futon for sitting only, for which it will be comfortable in short bursts, but this mattress is simply not built for long-term overnight comfort.

I'm starting to wonder if I've done any long-term damage to my body by sleeping on a slight angle and using my joints and muscles to compensate, or to my mind by compromising a good night's rest so many times. I'm finally throwing in the towel; I hope I can spare someone else the same misery.

Update 8/3/2016

Per the recommendation of the owner below, I reached out to White Lotus customer service. I had initially tried to reach them through an outdated contact form, which is why I resorted to posting this review, but I was able to get in touch with their team immediately through the email addresses below. They had me send pictures of the mattress to evaluate whether the dips were due to a manufacturing defect, or simply normal wear and tear of the mattress. They decided it was not a defect, and encouraged me to "beat" the mattress, stand on its side, and perform other vigorous maintenance activities to awaken the fibers and correct the dip. Despite the excellent workout I got from these activities, the dips remained. After going back and forth exploring several options, we came to a resolution that I am happy with. In full honesty, I have ordered a new mattress from another supplier, but hope to repurpose this one as I mentioned above. White Lotus is a fair and honest company, and they demonstrated care and concern in my resolution process. While I would not recommend their futon-style mattresses for nightly sleeping, they are perfectly comfortable for sitting on. I can't speak to the quality of their other products, but I imagine they are reputable if the company stands behind what they make so consistently.

TL;DR: Don't buy a futon mattress for sleeping here (and maybe not anywhere). Great...

I have a love/hate relationship with my White Lotus mattress. While I mostly love it, I do have a few gripes. And so, I write this review in hopes of saving other people the hassles I have had.

First, I own the Boulder mattress, King size, which I purchased in 2009 directly from the store in NJ. I sat on the beds, spoke extensively with the sales associates and went over all the details at the time of purchase (or so I thought!)

Pros: It's definitely comfortable, especially if you like a firm mattress, or are used an Asian setup. I like the materials - I feel good that it's natural materials, fire resistant and not full of chemicals.

Cons: You have to be very careful about what kind of bed frame you use. If the slats are too far apart on the base, your mattress will sink into them, creating a lumpy bed. Our slats are about 7" apart and the bed sinks right into them. To their credit, White Lotus did send someone out to "fix" it, which was drilling plywood to the bottom of the bed to flatten it out. My gripe: they should have told me this in the store before I purchased my (rather expensive!) bed frame. In addition, I now have to flip my mattress to get proper air circulation. Try flipping a king sized futon!

THE MATTRESS IS NOT A STANDARD SIZE. For 3 years, I thought that my handmade bed was sized incorrectly (since it was made abroad). Then one day I measured and realized the mattress is 80x80inch square. King size beds are 80x76 standard. I know that 4" seems negligible, but to this day I have trouble squishing it into a fitted sheet. I also have a lip on the base of my bed, which forces me to squish the mattress into the frame. The result is that the mattress slopes upward on the sides and we roll in towards the middle when we sleep. So annoying! Again, I might have chosen a better frame if I had been told this at the time of purchase.

I turn and flip my mattress regularly, as directed. This does keep it even, but after 3 years of flipping a huge mattress, many of the heavy string used to created the internal tufting have snapped. Also, there are only handles ON ONE SIDE. This makes it ridiculously hard to turn.

FYI: WhiteLotus was nice enough to respond to my question about the size:

Yes, our king size mattresses are 80x80. I understand king size is often labeled as 76"x80", but sometimes you'll see 78"x80" or in the case of WLH, 80"x80". In fact, a few of the bed manufacturers we work with make their frames at 78"x80" and the two inch difference in size doesn't cause any issues because our mattresses are pliable. Another reason we make a square (80"x80")

But I'm telling you people, beware of the king sized mattress. It is a pain despite how overall comfortable it is. Unfortunately, I'm looking around for...

READ THIS REVIEW BEFORE BUYING!! I fear most of the reviews that are 4 and 5 stars are soon after purchasing the mattress, when the allure of having a non-toxic bed is still hot. People don't review after they've had it for a year or two, BUT I AM! I've owned the Dreamton Queen size mattress for 3 years now. I initially bought it because I wanted toxin-free bedding. And that's what I got, however what they fail to mention (on their website and over the phone) is that a wool mattress (or wool/cotton blend in my case) is only good as a stand-alone for people with a low BMI (like 19 and under) because it's so rock hard! I have a healthy BMI of 21, but it's still too hard for me. Way too many pressure points! After suffering for a year with shoulder, low back and hip pain due to it's density, I called them and they recommended buying a latex topper. They were "kind" enough to offer it to me for 50% off, so I purchased it. The topper is only like 2 inches thick and it's STILL not enough to relieve the pressure points. I had to purchase an additional 4" goose down topper and it's STILL causing me problems. Think twice before purchasing this and know that you will HAVE to invest in additional toppers to make it usable. My set up, including a hand made wood frame, costs $2,700! And I'm pissed cause it still isn't comfortable. The only reason why I gave it a second star is because I DO support having non-toxic bedding and I like knowing that I'm not breathing in chemicals for 9 hours a night. However, I wake up feeling like crap...