Comfort Inn JFK Airport — Hotel in New York

Poor customers service i book thru Expedia I received email from anup chauhan General Manager parking for $31 nights when I went to hotel host says no parking I showed him the email that is error i says refund my money then i can park my new truck on street he says you have to call expedia for refund I called expedia lady on the phone from repedia she try to call them for refund they denied for refund

Dear Jaswant Vraitch,

We are very much looking forward to welcoming you to Comfort Inn JFK Airport on 2025-02-01.

We want to make sure you have everything you need to ensure an enjoyable stay. If anything arises during your stay that you feel we can improve upon, please call or stop by our Front Desk so we can make it right for you.

Hotel Information:

Check-In Time: 3:00 PM Check Out Time: 11:00 AM

Amenities: Complimentary Breakfast Free JFK Airport Transportation (Operates between 5:00 AM-11:00 PM) Free WiFi Fitness Center Sundry Shop Parking @ $31 + taxes per night

Shuttle Service: Our shuttle runs from 5:00am to 11:00pm.

For service from airport to hotel: The shuttle bus pick up location is Federal Circle. In order to get to Federal Circle, you have to take the AirTrain which can be located past the baggage claim. Once you reach Federal Circle, look for the Comfort Inn shuttle bus. It is a white shutle bus with a big Orange C on the side. This bus will bring you to the Comfort Inn JFK Airport Hotel. If you are still unsure or have any question, please reach out to the hotel at 929-467-8081. Someone is available at the front desk at all times.

Pick up time ranges within the hour from 00:15-00:45.

For service from the hotel to the airport: The shuttle leaves every hour on top of the hour. It will take you directly to your terminal. There is no shuttle service from the hotel within the hour.

Parking: Only street parking is available.

Hotel Note: Additional $100 incidental deposit is authorized to your card upon check-in. This is released at checkout if funds are not used. The Comfort Inn JFK is not responsible for any overdraft fees. It may take 4-5 business days for you to see the authorized amount back in your account.

Thank you for selecting Comfort Inn JFK Airport for your upcoming stay. We look forward to serving you.

Sincerely, Anup...

After reaching out to the General Manager about the experience I had at the hotel, I did not expect to place a negative review. Unfortunately, I now have to, as it is now a matter of principle. On October 3rd. I sent an email about my experience. Read a portion of my email.|“ I am sending this email about my stay in the hotel- called “Comfort” Inn. Which at 4:00 am I did not find at all a comfort. The street noise was unlike anything I had ever heard in a hotel! My room shook and the trucks were non-stop. Needless, to say I’ve been awake since 4:00 am due to this horrible noise! As you can read you can see I’m not a happy guest. What’s even more upsetting is that I came down to the reception area to hopefully speak with a manager. There was none. Instead, I met with your front desk receptionist, Cassandra. After telling her about my experience. All she could say was “I didn’t put you in that room” and  “your room is next to the sanitation facility”. Even after making these statements she offered no sentiment or apologies for the sound. Frankly, she didn’t care, and it was quite obvious. Another one of your guests heard her as well and was quite surprised. I’d like to suggest you do not place your guests in that room (#204). I would also like to suggest you train your front desk staff to show more understanding and offer better customer service- as she clearly did not have it. Mr. Anup, I spent over $200 to stay in the hotel for “comfort”, I did not receive it.” | I received a response from “Mr. Anup” and the following was stated in an email dated on 10/4,|“In an effort to make amends for the inconvenience caused, I would like to offer you a 25% discount on the charges for your recent stay. This discount will be issued to your credit card as a gesture of our sincere apology.”|As of October 19th, I have yet to receive any credit or a response from my last follow up, 10/11.|It is clear to me that the concern of their guests is null and void.|AVOID THIS HOTEL, guests are only bodies to fill a room but...

I read on the hotel site that we could call for a shuttle bus on arrival at JFK, so we took the AirTrain to Federal Circle and easily found the free phones in the station lobby to call the hotels in the area. I called Comfort Inn JFK and was put on hold... for a very long time!! I gave up after a while and called the hotel number on my cell phone instead. Still got the hold music. I tried several times, and was on hold for quite a long time to no avail. After about 20 minutes of waiting I finally made contact with the hotel and after about another 20 minutes the shuttle turned up. On arrival at the hotel, I asked about the shuttle back to the airport in the morning and was told that the 5:00am was already fully booked and that they only run once per hour!! This is ridiculous since the round trip to the Federal Circle drop-off easily less than 20 minutes. It could reliably run on a 20 minute or at worst 30 minute cycle. The shuttle situation was very frustrating and meant that we had to use an Uber in the morning to get to the airport.||The room itself was quite modern and fresh but VERY SMALL for a US hotel room! For a one-night stay it was not a big problem, but when I was sitting at the desk working, my wife was not able to pass between the chair and the bed. The bathroom was very much one-at-a-time. The bed was comfortable and cleanliness was good. ||Wifi was a problem - the code given to us at check-in didn't seem to work and every time we tried to log in through the sign-in page it cycled right back to the same page, rejecting the code. I tried calling the front desk but... no response! Service seems to be a huge weakness at this hotel. Not wanting to get dressed and walk downstairs, I just used a hotspot on my phone.||So overall, not much about this experience endeared me to the hotel, and the poor frequency of the shuttle is a deal-breaker. I will not be...