Subway — Restaurant in New York

If I could give this place one star I would.

Where do I begin? Firstly this place will just randomly not be opened, I have gone numerous times where they told me it was closed due to a “power outage” even though everything in the place was on.

Secondly, the customer service is atrocious. One of the male workers tries to talk to co workers or other people and gets distracted and put the wrong toppings or sauce on a sandwich. I’ve had him start my sandwich over once due to drowning a sandwich in Mayo.

This place also doesn’t take coupons, from the app, paper, previous receipt where it clearly states you get something free and the code and they refuse to do so.

Thirdly, the food itself is terrible, sometimes the chicken has little taste, toppings aren’t fresh.

But tonight was the last straw, they close at 9PM on Tuesdays, I go in and was told that it’s closed… meanwhile she is making a sandwich for a co worker in the gas station. I said your sign says 9 and you still have all the food and toppings out and she continued to get nasty.

Last time I’ll ever go to this place. I hate to be THAT person. But this is truly the WORST Subway around. Stay far away, drive the extra 5 minutes and go to...

So apparently Subway is charging you $1 extra if you want extra or more than 3 veggies on your sandwich.

As the lady was putting my sandwich together she tells me it's an extra charge for more veggies. I inquired about that asking where the signage was that said they're charging extra. She says there isn't one but they have to let the customers know. I said there should be some type of signage if that's going to be the policy now then she catches an attitude and tells me that I should know this already since I'm there all the time!

Now I'm confused because where and when does she see me there all the time?? I don't even live or work in the area or even in the borough. It was a pit stop to get drinks, snacks, and reup on gas for a road trip. I was highly annoyed with her attitude. I make it a point not to have any type of issue with ppl that make or serve my food I just inquired about the extra pricing and she flipped out on me.

I'll tell you this though, when the customer after me ordered their food she didn't relay that same pricing message to them and was as sweet as pie....

I received my order and there was a full 12” sub missing. I told the delivery driver and she verified it. When I called the store and explained what happened, the woman immediately (and rudely) said the delivery person stole it. I explained to her this happened about 2 1/2 months ago as well from this same shop. I received a call back from a man at the store who said his receipt showed only one 12”. Again, acted as tho I was in the wrong. I sent my phone screen shots proving my order. He said I will have to take it up with GrubHub.

I will never order from them again. Very poor customer service and attitudes. If I could have given 0 stars,...