I was there for a week for work. I rented a PURE Wellness room.||Let me start with the pro. |I left food in my frig and didn't remember for a few hours after I left. They had someone gather my food and allowed me to return and get it. I really appreciated that.||Now to the cons.|I got up during the night on the first night to use the restroom. The lights are on motion sensors and turn on when you move so lights are going off. That totally destroyed my sleep. I thought they would go right off again, but the one took over an hour when I tested it. I had to get up a second time to turn off the lights. I'm there for a good night's sleep and definitely didn't get one. I |don't remember having motion sensors in hotel rooms. I had a headache all day and couldn't work efficiently.||The next day after returning to the hotel, I asked the front desk how to turn off the motion sensors. Her name was Jenny, and she asked why I expected her to know. She just runs the front desk. So I asked do I go get duct tape and tape up the sensors, and she just shrugged. With such unhelpfulness at the front desk, I didn't bother her with the other questions/problems I had.||I was too tired to go back out so I used things in the room: ironing board and sheets and blankets in the closet, towels, etc. It was a hassle to use the lights and re-set every night, but at least they didn't go off during the middle of the night again.||I thought of the good things about the PURE Wellness but didn't think of the bad. The fans were extremely loud -- well beyond white noise which helps you to sleep. It was also impossible to do a conference call or even a telephone call in the room. I either had to leave the room or go in the bathroom and close the door -- neither is good for work calls.||They have a desk for working in the room but didn't bother to put lighting there. Can't see or hear.||I used the pool a couple of times while there. There were storms which brought down palm fronds and other debris. They cleared the walkway by throwing the fronds and debris on the grass but didn't clear anything from the pool or hot tub. They also didn't have clean towels -- only left dirty ones in the bin. I used room towels.||The breakfast didn't work for me. The waffles were pre-made and had clusters of sugar in each bite. Breakfast was late each and every single day even though there were quite a few people waiting each morning at 6:30. The women running it put bowls, plates, and silverware out last and gave people the evil eye if they used a coffee cup to get food or took whole fruit while they were still setting up even if it was already 6:40 and people have to get to jobs. They clearly knew how long it took to set up and clearly planned to be late every day,||I planned to use a gift card to pay for my room. The woman didn't know how to use it so I was forced to use my credit card. Not what I planned for but pretty consistent with my...
Read moreThis hotel is conveniently located near I-880 and the Dunbarton Bridge, affording excellent access to both the Eastbay and the Peninsula. Although the furnishings are beginning to show some wear, the rooms are well-appointed and quite comfortable. The staff is very friendly and trained to accommodate the reasonable needs of their guests.
We've stayed here several times over the last couple of years -- most recently over Labor Day Weekend (2018). We choose this property for it's relative proximity to grandkids and because it had a nice outdoor pool and a wonderful grilling and picnic area.
Apparently we aren't the only ones who have discovered this reasonably priced weekend and holiday destination. The hotel was absolutely overrun by families with small kids. That was okay with us since we for the profile, but it was a stark contrast from the regular Silicon Valley business clientle one finds here during the work week.
On a previous visit we hosted Christmas Dinner (2017) for ten in our two-bedroom suite. Ops Manager, Gustavo Perez accommodated our every need -- including an additional table and chairs from their meeting facility, and additional dinnerware and setups!
The kitchen itself was well-equipped for the task -- featuring a full-sized refrigerator, four-burner stovetop, standard electric oven, microwave and sufficient cookware, serving bowls and kitchen utensils to get by. I brought my own knives to prep the meal and carve the turkey, but I would have managed to get by had I not done so.
The double-sink and dishwasher made cleanup afterwards a cinch. That said, the dishwasher itself, though relatively new, was not properly mounted and like most hotel rooms built before the green craze and additional push for energy conservation, the lighting -- especially in the kitchen -- is wholly inadequate.
The common facilities are lovely, including an exercise room, Jacuzzi, and previously mentioned outdoor pool and barbeque/picnic area which features a very nice had grill and plenty of outdoor seating! There's even a basketball court at the back of the property.
Breakfast each morning was included in the price of the room -- a nice addition for families on weekends and during the holidays and a nice gesture for the regular business clientele that normally occupy this extended-stay hotel. In addition to the standard scrambled eggs, self-made waffles, oatmeal, fruit and various breads and cereals found in most extended-stay hotels, breakfast also included scrambled egg whites and enough health-conscious choices to please a vegetarian with moderate expectations. The weekday happy hour beer, wine and snacks served at the end of the day are also a nice touch.
Overall, this is a very nice, well-managed hotel that would benefit from a thoughtful remodel to update the aging furnishings and lighting deficiencies not...
Read moreI booked 3 rooms for my family at this hotel. I had stayed at same hotel for a week in August and it was a little bit worn, but the service and staff were great.||A week in December 2024 was a whole other thing. Kinda awful.||We tried to check in on Christmas Day for our 2-Bedroom Suite and other 1 bedroom rooms. We had paid in full for all our rooms in advance. The agent just remarked: "We don't have any 2 Bedroom Suites." She offered 2 studio rooms (cheaper and smaller) with no adjustment to our pre-paid amount. Ugh. After a long time, she agreed to give us 2 separate, 1-BR rooms. Not what we reserved, confirmed, paid for or anything. No apology. No explanation. And a very long wait. Never a smile or human connection.||The "included" breakfast was awful. This was in stark contrast to the nice breakfasts I'd had on my August visit. There was no juice, no yogurt, no fruit, no actual food, and believe this: No plates!!!! It was impossible to eat there. We had to go out for breakfast and pay elsewhere. Rip-off.||For our entire stay, there was a car in the parking lot, right in front, that had been vandalized -- window broken out with broken glass scattered all over the area. The car just sat there for the whole week. We avoided walking or driving on all the glass which was never cleaned up or cordoned off. It certainly gave the air of being an unsafe and unmaintained area.||My brother's room was near a section of the hotel on the 4th floor that was closed off for renovations. When we entered the room, it smelled awful. Smelled like skunk-rot or something quite overpowering. He froze at night because had to keep the windows open to breathe.||When we were checking out, a more helpful Front Desk person told us the hotel had suffered a flooding due to vandalism a few months earlier and had struggled to get repairs done. That explains the closed off 4th floor and probably the overwhelming stink in my brother's room. She also told us that many of their 2-Bedroom Suites were flooded out and unavailable. It would have been nice if they informed us of that when we reserved, before our arrival, or not kept us standing at the desk for 45 minutes while they insisted on giving us lousier and cheaper rooms.||As to the awful/non-existent breakfast with no plates, she told us that they had fallen behind of vendor payments, so vendors had been refusing to deliver to them. Like no plates or food! This property seems to be in a severe state of decline with financial problems. Although I had very good stays previously, I cannot recommend anyone risk...
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