Simply Thai Restaurant — Restaurant in Newark

The food was to our liking and we started going here a couple times. The last 2 times we repented we shouldn’t have gone there. First time we had a piece of plastic in the soup & when we complained all we got was an apology. This time (today, 10/4/2024, 8 pm), the person that served our table was totally rude from the beginning we ordered our food. He seemed annoyed and was behaving very very rude to us. He was not ready to listen to our preferences for avoiding fish and oysters sauces and egg in the food. He then swapped our order and got something that we didn’t order . We were offered an apology by the owner but didn’t swap the food for the order that we made. Then there were no napkins and spoons offered and when asked was mocked by the service person. I then complained to the owner cum manager cum cook and all offered again was an apology. And gave us a cold drink as an apology that we promptly denied to take. We left the food as is and paid the money and came back. I said you lost a customer today and he said “thank you” .

So please Beware when...

OWNER INTENTIONALLY UNDERSTAFFS!!

I’ve been coming to this place on and off for five years, and unfortunately, the service has consistently been terrible. The staff are often extremely rude and slow, which makes every visit an unpleasant experience. I spoke to a server during my most recent visit, and he seemed completely exhausted. It’s no surprise, given how the owner appears to treat both customers and staff.

The owner’s behavior seems to be at the root of the problem. It’s clear that nothing has improved over the years, and it’s deeply concerning that employees are being mistreated. Something needs to change. It might be time to protest and ensure the owner is held accountable for how poorly they manage both their staff and customers. Until things improve, I can’t recommend this...

I've been coming here since I discovered this place back in 2021. It's by far one of my favorite Thai food places. When you get take out you get a generous portion and the flavor is so good.

Our favorites are: Chicken Pad Thai (medium spice) Beef Pad Thai (medium spice) Beef Pad See Ew (no spice) Thai Tea

Medium spice per my mom and boyfriend is pretty spicy for them and they have a higher tolerance for spice so pick the level you feel you can handle to try. Or get one level below what you normally like in case it's super spicy.

They close online orders on Sunday and Mondays due to insufficient staff but it states that when you try to order.

I've eaten here in person too and the staff is super nice and helpful. Go...