Redington Ambassador — Hotel in North Redington Beach

This Interval International (aka: II) Exchange, at the Redington Ambassador (aka:RA) was the smallest most uncomfortable room. II said it was a suite w no bedroom( In past stays, this turned out to be a comfortable hotel-sized room (w/ one or two beds plus a small kitchen & bathroom). NOT this time. RA put us in a tiny third bedroom attached to a much larger suite that was locked off from our room. Our room was under 300 square feet (total!). It was so small that we couldn't even open the entry door while sitting at kitchen table. The refrigerator was a college dormroom size. And kitchen sink wasn't large enough to wash a full plate! The one window looked over a parking lot w/ a portapotty and work trucks below. We asked to be upgraded to a larger room (before we checked in) & were told upgrades must be done through II . II claimed upgrades were up to the location. The next day we went to the office front-desk to check in & request a larger room. The woman argued that they were FULL (&, if we upgraded, it would cost the full $1500 for the week). So we just remained in our tiny claustrophobic room. THE WOMAN LIED. Over the entire week we counted 6 unoccupied rooms just on our wing!). And the suite that we were attached to was one of the unoccupied rooms! This empty spacious suite was attached to our tiny one (see pic w open door to suite on left and open door to our room on right) . We looked inside to see an actual living room space, a kitchen & two bedrooms (Our room was the size of the smaller kid-sized bedroom in this room#107-suite ..their bathroom was even larger than ours. Not only did the woman lie about availability, she acted like RA was doing us a favor by 'allowing us' to stay w/ them. I even had to plead for an extra pillow since she said only one pillow per guest was allowed. My husband asked if they had an ice machine (since our refrigerator's freezer's ice tray only makes 6 small ice cubes!), & she curtly replied "We don't do that". The Murphy Bed's wooden frame (our only bed) was too large for the tiny room, giving us little space btwn the frame & dresser, which meant us banging our shins on the corners. I still have multiple bruises on my shins (ouch!) My husband's only positive statement was that the towels were so rough that they were good back scratchers! (fyi: The one closet, for clothes, wasn't big enough to fit a regular-sized suitcase. Other closet was for AC and utilities....Hence, the suitcase had to be put on dresser and next to bed) Location was fine. It's just walking distance from the beach like most of the places in the area. There were plenty of avaibilities (probably due to the Red Tide making the water still unswimmable & the air, when the winds blew, made us cough. I would highly recommend AGAINST STAYING @ the Redington Ambassador. Personally, I wouldn't become an owner to such a place (since I believe you're only as good as the way you treat your guests. And theirs was shameful.) Interval International.. since you claim you aren't aware of the exchange room sizes & condition... I am letting you know. You should take them off your list of exchange locations. This room was rediculously tiny, the woman lied about availability for upgrades and the one worker, in the office on Sunday & Wednesday, treated us like we were an annoyance. There are hundreds of places to stay in this & surrounding areas. I'm certain there are more gracious & accommodating ones in which to stay. I would've given this room '0 stars' w/ review if it were accepted. Better reviews are either Owners or paid reviewers. Stay away from this place. (Note to II: I have many people ask me if I am satisfied with Time Sharing and is it worth buying in with you. *I was exchanging my spacious suite w/ a kitchen & 1 bedroom in AtlanticCity, NJ...w/ views of the ocean & harbor. If this is what you offer, for exchanges, then what do you think I will tell them?) 0ct 27...

This place is great as long as you understand what you're getting This is a straight-out-of-the-50's timeshare that looks like it hasn't been updated since it was built. If you're OK with that (which I am), then it's a great place to stay. If you are looking for updated bathrooms and marble countertops, this is not your place! It sits on a beautiful stretch of beach and has a really nice pool and hot tub overlooking the ocean. There are a couple of restaurants and shops nearby, but it's by no means in the "center of the action," which again is fine with me. That means no crowds! If you like to walk on the beach, this place is perfect. One day I walked all the way to John's Pass on the beach. All of the staff that I encountered were friendly and seemed to work hard. The main reasons that I can't give this place 5 stars are as follows: there were some minor housekeeping issues with the room. Someone else's hairbrush and makeup wipes were in the bathroom drawer, and there were what appeared to be lipstick stains on the sheets. The next section is specific to the studio units. You really need to understand what you're getting if you book a studio. You are getting one of the bedrooms of a larger 2BR unit. It is a lock-off with a shared main door. You can hear everything that happens in the other unit. This wasn't an issue for me, but may be for many people. Let's just say this is not the honeymoon suite! Also, the unit is really small. There is no real bed, just a pull down Murphy bed, which is fine for a tiny person, but if you weigh more than 100 pounds, I'd guess it might be uncomfortable. Lastly, the fridge in the kitchenette desperately needs to be replaced. It is a single-door type deal so either you have to crank it up to 6 if you want to make ice (but then everything in the fridge freezes) or you have no way to make ice. There are no icemakers anywhere on property (which I find crazy) so you may have to do what I did and go down to Dunkin Donuts if want a cup if ice. This problem could easily be solved with a new $89 dorm fridge in the studio units. Again, this is only an issue with the studios. The studio that I stayed in was also very dark, and none of the studios have balconies. However, you can walk up to the landing area in the stairwells to watch sunrise. Nice view from the 5th floor. I'd definitely stay here again, but if I had a choice, I'd pick something other than a studio. Overall, great walkable beach, nice pool and hot...

Having come here (and Coral Shores next door) for 20+ years.

I can honestly say Reddington Ambassador offers some of the worst service in the region.

As I am a Unit co-owner, I am able to use the facilities throughout the year, right? WRONG. I was told my the front desk woman that I was unwelcome there. She took one look at my GF and I and assumed we were trying to fake our way in. The woman laughed sarcastically at us when I explained I have a unit here. She denied us access and I had to get my group involved to teach this woman how to do her job properly.

You are not a good employee if you literally can’t do the basic functions of your job: allowing owners to use the facilities.

Going further, I have family commuting across state for our trip this year. But due to the recent storm - NO ONE gets to use the rooms they paid for! Best part is - NO REFUNDS. No empathy, remember this place has lousy service and they don’t want to actually work to get the room ready! By the way, Coral Shores literally NEXT DOOR was already able to get the rooms ready despite the storm.

This is the difference between 5 star service and 1...